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Storin
Level 2: Rookie

So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...

Jonong_5555
Level 1: Cadet

I am trying to pay my outstanding bill. But when I log into my Telstra account there is no payments there to pay. But I receive a text that I have outstanding amounts to pay. I have tried paying through phone, which did not work. I have also tried th ...

gpetenate
Level 1: Cadet

Hi There, I purchased a $30.00 SIM prepaid Kit at Woolworth (06/04/2021) and after I paid over self check-out, Woolies attendant had to scan her card to activate it. I also got a docket saying the activation was succesfull. Does that mean that I don' ...

Krazykatie
Level 1: Cadet

telstra promised me a refund and now they r saying they don't my nbn speed is slow not getting what I played for for the last 11months they are ment to fix problem and refund me $990.00 but hadn't what am I ment to do next

stacks99
Level 1: Cadet

I want a copy of my full mobile call log including calls in and out for all of March this year [2021]. Some outdated (2012) google links suggest it can be done but the the current Telstra app and account login don't seem to support it.  Or maybe I ju ...

KP1712
Level 1: Cadet

I am trying to subscribe for Netflix. 
when I press the redeem button a automatic message comes up with the code on my mobile. After I enter the code and accept terms and conditions then it keeps on squirireling. Nothing happening. 

BigRed77
Level 1: Cadet

Hi, I purchased a new NBN plan last week and was given a confirmation e-mail with an order reference number and have heard nothing since. How long does the process usually take?

lightisdark
Level 1: Cadet

I tried to add my postpaid back to my android but carrier billing wasn’t a option?  I reset the whole phone and does not come up as a payment method. I chatted with google and he said his manager said Telstra stopped it and only Vodafone and Optus do ...

GizmoWill
Level 1: Cadet

The online payment system kept stating my prepaid service will/was not active. This kept appearing as I used the online p[platform, like many times before. Also due to Telstra platform does not regard you as a "customer", and in turn when I checked t ...

Gaz170
Level 2: Rookie

Hi, CrowdSupport community. I was trying to redeem some points through the Telstra Plus Rewards store and for over a week, it has failed to load and shown the error message "Something went wrong We're sorry, but we’re currently experiencing technical ...

Ron99b
Level 2: Rookie

After spending more than two hours connected to chat on silver support I’ve concluded that whoever runs silver support is paid for the number of hours they keep chatting to someone.They seem to have very little access to Telstra systems to actually a ...

djlight520
Level 1: Cadet

Hi There,  I would like to cancel my house interview due to moving house this month. 

Please, advice me for this request 

pshezza
Level 2: Rookie

My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...

SatayBabi
Level 2: Rookie

Apologies posted this question in the wrong forum just now, hopefully this is the correct place Since late February when I added an NBN plan to my services, I have had multiple issues without resolution.

. Most functions within my services (pay bill, ...

Dannyle
Level 2: Rookie

Day 5 since they have suspended all my services though I had a payment extension in place.Over the days chatted to several people on their app all saying service should be back after 2-4 hours.called up on day 3 and was told they only raised a ticket ...

Tigerlilly8
Level 1: Cadet

U

How can I transfer data/recharge from one device to another??

Chay1
Level 2: Rookie

I paid my account before the direct debit. Will telstra take my direct debit wven though there is a nil balance on my account

JD472
Level 1: Cadet

Hi Can I covert my prepaid Sim to a prepaid eSim? I don’t want a post paid eSim

Windfire
Level 1: Cadet

Hi There,   Can someone please assist me on where to purchase the  Cat-M1 Tag, as the website is useless and does not provide interactive options to purchase
      Regards Windfire

AllyJA
Level 2: Rookie

I have not been able to log into my online account via the My Telstra app for months now! I have tried 2 different emails addresses (Telstra ID’s) but nothing works. I don’t know how many times I have messaged Telstra and every time they promise it w ...

MajorToole
Level 1: Cadet

For weeks, i've tried to "manage" my existing direct debit to update the credit card it charges FROM my corporate AMEX to my personal credit card. i cannot access the "manage" page. I get a 404 error or other similar message, whether i try in the Tel ...

GK28
Level 1: Cadet

Hi,I have an unknown service attached to my telstra account. The surname is the same as mine. Today I got an email saying the bill for that unknown person is being prepared and will be sent shortly. My question is "how do I delete the 'my telstra' " ...

pshezza
Level 2: Rookie

My device lease contract (DLC) expires this month, and I am required in the contract to return the phone I have on the old lease plan.However I can find no details of how to do this in the contract or on the Telstra website. Anyone know how to 'offic ...

JD472
Level 1: Cadet

Hi Can I covert my prepaid Sim to a prepaid eSim? I don’t want a post paid eSim

SimonPW
Level 1: Cadet

I've activated a new sim service and accidentally activated it to be a mobile broadband service. Is there a way I can change it to be a regular mobile phone service? Happy to recharge again if necessary.

SupInfinity
Level 4: Private Eye

hi, why did telstra start using my id email address for billing, without asking, informing etc.  i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...

Danill
Level 1: Cadet

Hi I need to cancel as we are moving out and in with family. No need to reconnect 

Baldieboles
Level 1: Cadet

I have been billed with a Foxtel account that I have never sighned for

Katie07
Level 1: Cadet

I would like to get a phone on a plan

TechnicolorGen2
Level 3: Gumshoe

Recently finished the 24 month contract for our home internet plan. Whilst attempting to change plan, I noticed two sneaky options. When agreeing to terms & conditions and privacy statement, you are also agreeing to marketing material.Come on Telstra ...

Tee17
Level 1: Cadet

Hey everyone, I am logged into my Telstra account and looking to cancel my foxtel entirely. But I can't seem to find where to disconnect the service anywhere. I am sure that I saw this option on line somewhere before, but can't find it again. Can any ...

Dodgemeister
Level 2: Rookie

I have just redeemed some points for a Blue Ant speaker and received it but it is faulty. I've been all around the Telstra Plus site but cannot find any way of reporting this. Any ideas?

quarklady
Level 2: Rookie

Paid $25 unlocking fee on MARCH 4TH, told me 7-10 days then unlock code would be emailed to me. It's now 20 days and still nothing. No-one will say what the problem is, I have numerous Ref Nos, been escalated twice, hung up on, given broken promises ...

Gustomaximus
Level 2: Rookie

When I call the 13 22 00  number it says 'Welcome to telstra' and hangs up. Im on VoWifi it that matters. Has been doing it for a few weeks when I try occasionally. Is there another number i can try?

IFI
Level 1: Cadet

Hello I am currently experiencing the most frustrating situation as an I.T. professional, trying to provide support for a client that uses TELSTRA MISSION CONTROL, POP Business Mail.I have for months attempted to contact Telstra about starting the Mi ...

Butterfly21
Level 8: Inspector

I know times are tough but my goodness why on earth can I not get through to an actual person at Telstra!!!!@!!!@!@@@@ It is infuriating!!!!!!@!!!@ Little wonder they get customers from hell when they give us a complete nervous breakdown just trying ...

blah2
Level 2: Rookie

How do I cancel everything within Telstra. So far its taking me 8 months, 20 odd hours, 3 TIO complaints 200 odd emails. All I want to do is get rid of Telstra for ever so never have any dealings with them. Apparently you cant by the way, they get yo ...

HB071
Level 1: Cadet

I'm 18 years old and my mum pays my Telstra bill but I would like to disconnect the number because she is tracking my calls and message usage and as an adult I don't want her invading my privacy. Is there something I can do to disconnect my number an ...

EESquared
Level 1: Cadet

Hello Telstra, The current $30 pre paid plan is very restrictive and not very competitive at all...the 5GB gets used up very quickly.Is there any other alternative other than the 40GB $55 p/m plan How does an existing customer change from Pre-Paid to ...

hk1985
Level 2: Rookie

I'm an existing Telstra customer with 3 numbers. I went to jb hifi to port a 4th number to telstra (from kogan)... all went smoothly. GREAT service. I also wanted to upgrade one of my existing plans, and also cancel one of my existing plans while I w ...

Georgadarby
Level 1: Cadet

Can I transfer my data from one number to my other mobile 

GQV1750
Level 1: Cadet

Last year I was able to download a detailed call history.  I needed these to work out the % work calls for tax purposes. I simply used a button called View Detailed Bill  I seems that is no longer  possible from the Website  How do I get these record ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

DianneEB1060
Level 2: Rookie

Who can I contact regarding a prepaid mobile issue? If you ring you get sent a link which does not answer my question then get hung up on. I make sure I recharge before the 28 days but my left over data of which my plan says I can Data Bank up to 200 ...

dwywit
Level 3: Gumshoe

After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...

Level 22: Superhuman SteveW_52
Level 22: Superhuman

To whom it may concern at Telstra..   I am quite happy to self serve and reduce the load on Codi and the Cohorts..   But it is frustrating that there so many issues with broken links, missing information and such like on the My Account pages - some a ...

larden
Level 1: Cadet

Spoiler  I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...

Justified_fury
Level 1: Cadet

Telstra was once the greatest communications service provider. Now I can easily state both its customer service relations and the provision of adequate service have become one of, if not the most appalling and disgraceful. How can it be so bad that t ...

Ice-Dingo
Level 1: Cadet

So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...

sandrafraser
Level 1: Cadet

I can log into my telstra account but get an error when I try to access the current activity. I push the view recent activity for mobile and I get a message that says we cannot be logged into online billing. Problem appears to be with just one mobile ...

KH161
Level 1: Cadet

Trying to pay for this months re-charge (for one of my kids) I select the amount I want to pay & then on then on the payment method screen I select credit card as soon as I pick this the pin box (for a saved credit card ) comes up but them disappears ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Avril85
Level 1: Cadet

Was wanting to find out internet internet for house but I am a parent experience hardship 

Wk08
Level 3: Gumshoe

Hi, tl/dr: How can I return a pre-paid sim kit? The package was opened but the sim has not been activated.  The packet clearly says it can be returned within 30 days of purchase if not activated. I'm getting the run around with online messaging. Nobo ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 2: Rookie

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Muhammad-Memon
Level 1: Cadet

Hello, Ordered eSIM received the eSIM and activated it but accidentally deleted the eSIM.
Contacted Telstra support online, and they said that you could only use QR Code only once, option at that time was either they can send a new QR Code, or they as ...

Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

goatwhisperer
Level 1: Cadet

I am really frustrated with Telstra. I am a new customer, got the app, got the account number but everytime I login to the app it tells me 'lets connect your account' and then "we are unable to match your info".Chat support asks me same questions mil ...

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

contactchris
Level 5: Eagle Eye

I had 3 Mobile Phones Plans on Small Business Plans. Same Account.
Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).
I can now compare the Service Offers Side-By-Side.It's a lot easier for my Consumer Plan. WHY TELSTRA?
- As a consumer, ...

MalH
Level 1: Cadet

Why is Telstra requiring me to have a credit check for a $5 increase in monthly charge rate and further more requiring me to pay by Credit Card instead of a direct debit?

contactcw
Level 2: Rookie

We had 3 Mobile Phones Plans on Small Business Plans. Same Account.Now we have 2 Business and 1 Consumer (due to a Telstra stuff up).I can now compare the Service Offers Side-By-Side. It's a lot easier for my Consumer Plan.  WHY TELSTRA?- As a consum ...

JJ4013
Level 1: Cadet

I have been trying to get the credit balance in my husband's estate account transferred to my account. I want to see if it has been done

KN85
Level 1: Cadet

I have been trying for at least 6 weeks to link my account to the My Telstra app with no success, I have tried to sort it out with messaging Telstra 3 times and no one has been able to sort it out. Any suggestions? It lets me log in then asks me to l ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit