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KS72
Level 1: Cadet

I'm having an issue. It only happens with 1 number , when I send an sms next to thet SMS it says SMS sent via server  Can someone please help me to work out how to fix it as it never used to do it .

Jane1990
Level 1: Cadet

Hi the screen has lifted off my galaxy watch and i was wondering how i go about getting it fixed and also if telstra stayconnected covers this? 

Auds3
Level 1: Cadet

I've uninstalled and reinstalled the app many times, cleared the cache etc but it keeps crashing. Suggestions gratefully appreciated 

Ray94
Level 1: Cadet

Hi, Not sure if anyone has had the same issue. I'm looking to buy a phone outright and each time I follow the links, just after I click next it takes me to an error which reads this phone needs a plan. What is the easiest way to identify if you can b ...

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

Wazza54
Level 1: Cadet

LONG WINDED QUESTION BUT I LIKE TO GIVE BACKGROUNDMy Bigpond via Outlook on my Nokia 6.1 stopped working so after troubleshooting  I uninstalled and reinstalled the Outlook app.  All the details re server were hardcoded all I had to do was put my ema ...

Bedelia
Level 1: Cadet

I am trying to open my Golf Club app it gets to my login,I can not open it up

Rapt88
Level 2: Rookie

Hi,I am after an MP3 copy of OneClick notification tone for HTC mobile.An old thread had this but is now closed.(https://crowdsupport.telstra.com.au/t5/android/trying-to-find-htc-one-notification-tone/td-p/273877) DEANJA (Jeff) is the (very helpful a ...

ZapbuzZ
Level 3: Gumshoe

So recently Startrack did a dodgy delivery to my address of a mobile phone with a prepaid sim card. I contacted startrack (Australia post) they said the signature looked invalid and would look further.I got no update about it.ref 38983533Contacting T ...

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

Bennlexx
Level 2: Rookie

I have read on this forum that there should be no difference between the reception of Telstra pre paid and post paid sims.  A friend cannot get reception at his home using his pre paid sim.  I get reception using post paid.  If there is no difference ...

Etak123
Level 1: Cadet

Why no service in Gilgandra for three days

BJC46
Level 2: Rookie

Hi,Our mobile which is a T Flip 3 doesn't ring.I have cancelled message bank and when you now ring it says the person is unavailableand it converts the message to text. That is ok but really need it to ring so we can talk.Hope you can help, cheers!

Grateful-Macca
Level 1: Cadet

Has anyone been able to activate a Galaxy Watch 46mm cellular used with s as an iPhone 12? In the Samsung Galaxy App when trying to connect to the Telstra network the error message says that Telstra does not support the device yet and they will notif ...

rob190
Level 1: Cadet

Good evening all!I have seen multiple threads in relation to my query but no resolution. I purchased a Telstra pre-paid Samsung Galaxy A20 though Australia Post and after a year Telstra decided to change our plans without notifying us, so I decided t ...

Franlia
Level 1: Cadet

I seem to have calls drop out when on 5g.Wondering if I need a new sim card.  Using one from my s8

F250
Level 1: Cadet

Trying to get kayo but keeps sending the pin to and old number I don't have any more 

batgirl2795
Level 1: Cadet

Hi I have a Nokia TA-1024. I have had absolutely no issues with until I downloaded the Android 9 update last last year, since then I have not been able to receive any Verification Codes by SMS, however I can receive all other normal SMS just fine. I ...

jays2
Level 1: Cadet

My wife and I have had a prepaid telstra sims now for about 4 years. When we started we set up (after a couple of false starts with the teltra website) auto recharges for both sims for $30 a month and although the casual $30 re-charge was 28 days at ...

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

F1Zz97
Level 1: Cadet

After signing in to my account i seen the kayo offer so decided to sign up,it was going good but they are sending my verification code to the wrong number even though my number is actually visible, unbelievable.

Paotina
Level 1: Cadet

I have recently gotten Samsung S21+ and am having issues receiving text messages.. the messages come sometimes many hours after they were sent.. have TRIED getting help or at least acknowledgement from Telstra but not getting any response 

Flipflopphil
Level 1: Cadet

How much data does Kayo use watching football ? TY

LouieB
Level 2: Rookie

Hi Telstra,Good day.Since there will be no one to attend my issue from  your call centre customer service, no dedicated email for your support and you have a great service that has been no help at all.I have sent out  my phone yesterday via a Telstra ...

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

Rapt88
Level 2: Rookie

Hi,I am after an MP3 copy of OneClick notification tone for HTC mobile.An old thread had this but is now closed.(https://crowdsupport.telstra.com.au/t5/android/trying-to-find-htc-one-notification-tone/td-p/273877) DEANJA (Jeff) is the (very helpful a ...

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

BJC46
Level 2: Rookie

Hi,Our mobile which is a T Flip 3 doesn't ring.I have cancelled message bank and when you now ring it says the person is unavailableand it converts the message to text. That is ok but really need it to ring so we can talk.Hope you can help, cheers!

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

RL57
Level 1: Cadet

When are the tower upgrades going to be finished in Yarrawonga Victoria. They are paying havoc with the towns communications. I can't make or receive calls can't send messages and I've about had enough of Telstra. Paying for a service I'm not getting ...

Alanunhappy
Level 2: Rookie

Since early morning sms message outgoing have failed along with the my telstra app keeping closing. Making it impossible to send a message or submit contact/,issue submission as telsra call centre and pages say to do.Important business information in ...

D2ah
Level 2: Rookie

Will need a new phone soon; don't have much use for one and don't have a Mobile phone.  Have heard that you can use a mobile via the modem/router but not clear on whether this includes "normal" phone calls or Skype etc. If so how would one get a phon ...

woeful
Level 3: Gumshoe

My wife had a problem with her S10 last night (07/03/2021) whereby she had 2 Homepages. The top one could be moved/swiped away, the 2nd one remained fixed, non of the icons were responsive though except for Settings. We could get into the settings bu ...

Van13
Level 1: Cadet

How can I send credit to my friends mobile 

Questions2021
Level 2: Rookie

Hello all i was wondering if i could access or check/see if anyone has made compliants about my mobile number which i have as month to month plan.

ncim
Level 1: Cadet

My partner recently bought a Google Pixel outright from Telstra and is on a monthly Telstra plan. We're looking to buy a new phone and I was going to take the Pixel and sign on with another provider who uses the Telstra network. Will this be possible ...

Stardrill
Level 1: Cadet

My elderly uncle has moved into a new Retirement Village,his mobile phone reception is terrible one bar at best. Is it possible when I call his mobile to have his home phone also simultaneously ring so he can answer that rather than his mobile and ge ...

Hkc2020
Level 4: Private Eye

Hi there,  I got my S20 ultra today. It's all set up and everything is working perfectly. How ever my "chat" features or RCS messaging option is no longer on available. Which was working perfectly when I had my S10±. How do I get it working? I don't ...

bostos
Level 1: Cadet

Hi, my Nokia 8 lost LTE connectivity since this morning without any changes to the phonewhile LTE is lost i can still make calls and SMS is fine tooSIM works on a different phone without any issuethere are others report the same problem on Whirlpool  ...

Noeltoo
Level 2: Rookie

Hi all, my phone can't receive calls or texts, its prepaid, can't add any credit, says emergency calls only. When i call my number it tells me my phone is disconnected. Nobody responding on chat after 3 hours, automated message on phone just tells me ...

Artslet4
Level 2: Rookie

My Samsung mobile works on OPTUS with VoLTE lite Wi-Fi calling, but despite promises from Telstra sales people my new sim and plan  (which they claim is suitable for Wi-Fi calling over VoLTE } after they ported my number does not work in VoLTE mode.. ...

natty167
Level 2: Rookie

Telstra is advising it won't send MMS - it used to - it won't work on Samsung s9 or Apple 11 - does anyone know how to fix this or do I have to contact Telstra

-Palebushman
Level 1: Cadet

Purchased the Galaxy A21s 32GB Black outright phone, and unfortunately I did not have a working printer available to print out the proof of purchase. My credit card account shows only the payment reference number as 132200. Lets not go there, save to ...

zephyr22
Level 2: Rookie

Every time I try to find a way to delete call history, missed calls etc from this phone it makes another call to the person. I can't find the answer in the User manual so would appreciate help.

Aeromanny
Level 1: Cadet

Hi all,  I received a new smart modem and for some reason one of our devices cannot connect to the wifi (Xiaomi Mi A2)
It saves the password and SSID however does not connect. The system software is up to date and it connects to other hotspots with no ...

Dazza67
Level 1: Cadet

Can someone please give me the web address for the user manual for the Telstra Evoke Pro 2 phone.

Deemendham
Level 1: Cadet

I have recently submitted an activation for. New phone for my daughter yesterday and it is still not activated please assist me

KS72
Level 1: Cadet

I'm having an issue. It only happens with 1 number , when I send an sms next to thet SMS it says SMS sent via server  Can someone please help me to work out how to fix it as it never used to do it .

BrokenLeaky
Level 1: Cadet

Kayo $5 subscription is puss. Doesn't send a PIN when pop-up screen appears so I tap the re-send button and then locks me out for 30mins so I called a locksmith and they declared it's a joke.

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Bob4570
Level 2: Rookie

Why

Useless

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

PJB_Doncaster
Level 4: Private Eye

When I connect to WiFi my Evoke 2 keeps alerting me to system update available.When I try to go to the update it flashes a panel on the screen then  disappears, returning to the alert panel.   How do I get the update please?  Or stop it alerting me?  ...

Croolies
Level 1: Cadet

not too happy on this one. Straight out of the box the phones already up to 51deg C just setting up, then a day later YouTube closes and phone gets too hot and very laggy. Camera does the same gets too hot and overheating. Battery from full charge 7a ...

Jo184
Level 1: Cadet

I get this message randomly when people are sending photos.  Sometimes I get a photo and sometimes the message with a link to download the photo.  I have tried Connection settings->mobile networks-> Access Point Names) & selected reset defaults from ...

Walking
Level 1: Cadet
Bustercakes
Level 1: Cadet

Loving the Samsung Galaxy A11. Samsung is a great, reliable product. The A11 is satisfactory and to my liking. Just a damn financial headache when it comes to having to deal with Telstra and the disappointment due to lack of vital communication  ..

GAVIN52
Level 1: Cadet

Samsung 20 drops out on calls. Googled this and it is a problem. I did what they suggest. Did not help. I can be talking and hear the other person but they can't hear me.

BigBrucey
Level 1: Cadet

What devices qualify for the $600 credit on large data plan offer???

WFPL
Level 5: Eagle Eye

In August last year I logged out of My Telstra App on my Samsung 10 (Android Version 10, One UI 2.5, Security patch 1.12.20). because my app was showing my data in MB instead of GB. When I tried to log back in I couldn't. Since then I gave tried unin ...

demonic1
Level 2: Rookie

With covid shutting trade down and our spat with china will it be hard to get new phones soon, i only ask because there seems to be less of a choice of brands at not just here but with other places as well.

Fatboyrider
Level 2: Rookie

Does anyone have any idea on how to get my pre paid telstra phone unblocked.  Have tried the telstra app many times but just get stuffed around in circles.

cbellew
Level 1: Cadet

I just bought a Samsung Galaxy S21 Ultra. I had a Galaxy Note 9. I used the Telstra app to transfer my service from the old phone to an eSIM on my new phone. After it was installed I didn't have phone service on either my old phone or my new phone so ...

Me_ho
Level 1: Cadet

Why Telstra is not selling s21 ultra 512gb?

Sunny46
Level 1: Cadet

For some reason my home phone no longer has call diversion to my mobile when I am not at home to answer.If I put call diversion on my home phone it just goes straight to message bank without ringing and not even to mobile

em281
Level 1: Cadet

I was previously on a two-year plan under my parent’s name with an iPhone 8. The plan started in August 2018 and I assumed that it would end in August 2020. I switched over to a new provider under my own name during August 2020. I assumed that the ol ...

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