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g_mizzi
Level 1: Cadet

I have a non contract phone plan and need a new phone. Is it possible to add a phone to the plan or do you have to start a whole new plan 

Alanray64
Level 2: Rookie

I was perusing the Apple Forums and it states that Hotspots are the responsibility of the provider, not sure how true this is however if on the off chance.Recently my hotspot drops out more often than not when connecting to the iPad. it would work fo ...

Kyky123
Level 1: Cadet

Has anyone experienced this AND can explain why it is happening??I have a smart tv and was successfully using my hotspot on my apple I phone SE2020 (no updates pending) until I used up my data on last prepaid recharge and got a message that ‘I had da ...

Binky1
Level 1: Cadet

On my phone I have pre paid, I set up auto recharge but it didn,t work. So I tried to pay through pay pal my ususal way of paying and it didn,t work. So paid through visa and it still isn't working. The payment is sitting in my bank so I know it went ...

NB99
Level 1: Cadet

Husband purchased new boxed iPhone 12 for my birthday. Initially set up with Vodafone sim, no problem. Activated new Telstra prepaid and had number ported from Vodafone to Telstra. New Telstra sim shows SOS only, despite numerous resets and restores ...

PaullSwain
Level 1: Cadet

Rejected due to BER. What does that mean?

SomethingCool
Level 1: Cadet

I linked my phone number with an account I cannot remember, I just do not remember the details of the account. 

StuJenWA
Level 2: Rookie

My wife forgot her Facebook login password. She only has her mobile number registered on her account (no email). When we click on “forgot password” Facebook tries to send a security code to her mobile number via SMS (Telstra service provider) however ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

hyphen53
Level 2: Rookie

My mobile connectivity phone and Nighthawk dongle is nonexistent while a crowd is attending local sports/entertainment venues.Have performed reboots on all devices and Telstra app shows NO outages.as soon as crowd goes home the connectivity comes bac ...

Coach60
Level 1: Cadet

I have bee with Telstra over a month, transferred from Vodafone, I have trying to get my iwatch and my iphone to work independently for over a month, I have been told I need a Telstra one number and to use my watch app to get it, however when i get t ...

Sarah054
Level 1: Cadet

Hello I am unable to enter competitions (channel 7 cash cow) which costs 55c per entry. This use to be added to mybill total but since recently changing my plan, it won’t work. Can you please enable this for me? 

KRM3
Level 1: Cadet

Alton Downs, Rockhampton QLD, for over a week now we cannot receive calls, make calls nor is sending a text message very often successful. All Iphones, 6,7,11. telstra accounts either work, prepaid.I can have 3 bars 4G and not be able to send a text. ...

LN87
Level 3: Gumshoe

I just signed up to a new Telstra plan to use cellular on my Apple SE Cellular watch. I am receiving this error message on the Apple Watch App: "Your Telstra account is not eligible to enable mobile data on your Apple Watch. Contact Telstra at 13-22- ...

FRUSTRATEDKAREN
Level 4: Private Eye

OMG. PLEASE SOMEONE HELP ME. TELSTRA SUPPORT IS USELESS. I bought the new iwatch6 I cannot pair it with my iPhone12.  Apparently my Tesltra One is 'active' but when I try to pair it with my watch I get (what EVERYONE seems to get) "This service isn't ...

FRUSTRATEDKAREN
Level 4: Private Eye

Because no one at Telstra can solve my issue. I am going to go Karen down at Claremont and 'talk to the manager' about HOW USELESS AND INEPT they are at resolving issues of paring the iPhone with the iWatch.  CUSTOMER SERVICE EPIC FAIL. 

Merrily1
Level 2: Rookie

this has been a common thread for more than two years. We have just upgraded our watches (Apple Watch 6 and Samsung Watch 3 from our older watches that have been connected to One Number (we are paying $5 per month per watch for the One number service ...

moncur83
Level 2: Rookie

I'm unable to add to connect my new Apple Watch Series 6 to Telstra One Number, and Telstra chat support suggest the watch itself is incompatible with Telstra One Number. The Telstra One Number website (https://www.telstra.com.au/mobile-phones/one-nu ...

MelFa8
Level 1: Cadet

The Telstra app goes blank when I select “extras” activate one number. Please help

Doogeey1
Level 1: Cadet

I have two questions.
Has anyone ever successfully deleted a Telstra ID amd created a new one using the same email address ? 

and Has anyone had success in getting their one number set up and working with Telstra on their series 6 Apple Watch while on ...

JakeRisk
Level 1: Cadet

I can't seem to find a new mobile plan that is ESim compatible? 

Samngil
Level 1: Cadet

How to activate message bank 

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

KRM3
Level 1: Cadet

Alton Downs, Rockhampton QLD, for over a week now we cannot receive calls, make calls nor is sending a text message very often successful. All Iphones, 6,7,11. telstra accounts either work, prepaid.I can have 3 bars 4G and not be able to send a text. ...

JakeRisk
Level 1: Cadet

I can't seem to find a new mobile plan that is ESim compatible? 

Samngil
Level 1: Cadet

How to activate message bank 

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

arbsygirl
Level 1: Cadet

Hi can somebody help with reconnect of Mobile phone post account payment 

YongFina
Level 1: Cadet

Hi, yesterday (21/3) I bought an iPhone with the plan at bunbury store with the extra speaker. I thought it was wireless but it’s not. So, can I exchange the speaker with the wireless one?thankyou.

KO67
Level 1: Cadet

Help!  I cant get any assistance from TELSTRA, they just say they have high volumes of issues and I have to wait (but I have waited over 45 minutes several times to get some help to no avail)....I have an iphone 8S, which I transferred from OPTUS to ...

Bucko5
Level 1: Cadet

Puk

All of a sudden phone asking for puk

dsmwong
Level 1: Cadet

Hi, my wife's iPad stopped working on 4G on Sunday morning (7/3). It seems that Telstra has made some changes recently that has tagged the iPad as ineligible for data-only plan. Here were my troubleshooting steps
1. Reset Network Settings - typically ...

20yrcustomer
Level 2: Rookie

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

Brock169
Level 2: Rookie

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

DanniTee
Level 1: Cadet

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

bjay51
Level 2: Rookie

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

Dave12343
Level 1: Cadet

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

Rick_Jackson
Level 3: Gumshoe

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

alexdg
Level 1: Cadet

Hi Folks, I saw some older posts on this that suggested iphones aren't locked, but just wanted to check. I'm going to add an iPhone to my plan, that I plan to give to my son, who is not on Telstra. Are iPhones purchased on a plan locked to Telstra?

Corky39
Level 5: Eagle Eye

I have an old Telstra locked mobile iphone that I want to replace. I intend to purchase an unlocked new android mobile phone and transfer the nano sim card.Will the new phone work ok (still using Telstra network)?Is it then just a matter of porting m ...

joey_arema
Level 3: Gumshoe

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

Vineesh
Level 2: Rookie

Melbourne, Docklands Poorest coverage and premium price.  Sucks that telstra is misleading in advertisement THE MOST RELIABLE NETWORK.. 

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Loser_user
Level 1: Cadet

Hi all, I have a Telstra bigpond email address and use MS Office 365 at home so email address is set up in MS Outlook and I loaded the account to my new iphone but it would not carry across my Calendar. The only options I got were Mail and Notes. Any ...

Circusgirl
Level 1: Cadet

My partner and I are on the Telstra network together. My iphone 6 has no service while his does. I've tried restarting and updating also but nothing is working. Please help?

Jimmmy7
Level 1: Cadet

Hi Team - just joined up on Telstra prepaid and the texts are sending extremely slowly...? Once sent on the receivers side, they are getting these 4 or 5 times? Why is this for both issues and is there a work around or fix? Thanks

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