Broadband & nbn™

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

Curious-Bob
Level 1: Cadet

What is the DHCPv6 Prefix Delegation (/64, /60 or /56 etc.) assigned to Mobile Broadband services?  

Jimba7890
Level 1: Cadet

I cant seem to find the conection when forpast 12 mths ive been able to no prob ?

Elouera
Level 1: Cadet

Hi, I received a notification on my phone of a new email. When I checked my computer there are no new emails. The email seems to have vanished, not deleted, trash or spam. This has happened regularly over the last few months. I am using Outlook but h ...

BTM81
Level 1: Cadet

How to replace this modem? Mine is gone! No power signal...

Happyman1
Level 1: Cadet

I have a Broadband account with 3 mailboxes, I tried to add a forth as per the Telstra Web instructions..Kept saying nope....Call support and after several minutes of them trying they then advised that Telstra is no longer adding mailboxes as they ar ...

abthomp
Level 14: Field Agent

Getting a lot of spam from e-mails with a .eu address.I can block these in Outlook but I'd like to block them at the webmail stage before they even get to Outlook.Is this possible?

SignOfTheTimes
Level 3: Gumshoe

Hi All, Just moved into new premises that is NBN enabled FTTC. Received two modems now and an NBN visit to check on connection but the SmartModem is always defaulting to LTE mobile mode. After a few troubleshooting sessions received second modem toda ...

Super-Geek
Level 1: Cadet

Hi, wondering how we have one of our client websites/domains unblocked from Telstra Broadband Protect. The website is now cleaned and malware free. And is working globally except for Telstra Customers. Can we please request the domain ritcophysiother ...

Level 25: The Singularity cf4
Level 25: The Singularity

Has any body else noticed that the Network Share of  Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...

Astroboy1976
Level 2: Rookie

OK, so I have a bunch of Lifx globes. The can work both locally through my internal network or can also be connected to the cloud which means they can be controlled externally.  When my Telstra smart modem is working normally, the lifx globes are con ...

Dsquall1
Level 2: Rookie

I've been trying to get connected to Telstra cable for the last month and have not gotten any useful resolution for the last month. I have had all the hardware put in and have even purchased a modem for myself, unfortunately after repeated attempts t ...

NoMorePatience
Level 1: Cadet

I have ADSL2 that stops working about every other month. The technician comes and checks lines within the house: no problems, all Ok. Then they leave and do something at the pillar and the internet starts working. Are they pulling and reassigning cop ...

RED11SHENRON
Level 1: Cadet

I can't access http://mygateway.gateway/ on my laptop ethernet unless I put it on Wi-Fi. But I used to be able to access it on ethernet why not anymore

jocksquin
Level 2: Rookie

I have Telstra ORBI Router with One Satellite providing all wireless email and internet to my home.I do not have ADSL or NBN.The "steady state" indicator of both the Router and satellite working correctly,is a steady BLUE LED. Until recently,after po ...

Macauley
Level 2: Rookie

In the past with the smart modem I have set up and used a few different ports to run servers for Minecraft and terraria and basically any game with a dedicated server download worked fine once I got them running. Coming back to play some games after ...

Bikenski
Level 2: Rookie

I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...

aarfmann
Level 3: Gumshoe

If I want to use the Asus router for wifi and lan, what is the best setup? Access point mode? Any settings in either modem to be used other than just connecting my Telstra modem with network cable? I don’t want to bridge the Telstra modem.

JPJ58
Level 1: Cadet

Can the Sagemcom F@ st5355 modem (supplied by Telstra) be configured with fixed-wireless NBN from Tangerine Telecom?

SJC1
Level 2: Rookie

I have enabled both guest accounts 2.4 & 5g on the modem. When I do speed tests I get a download speed of around 46 however the upload speed is 0.09. How can I fix this? Thanks in advance

saberspank
Level 1: Cadet

As per the instructions of the globe, I have switched my modem over to 2.4Ghz and also taken down the firewall. The globe however will not connect. I figured it may have been a problem with the globe but I just tested it at my friends house (who has ...

CMc7
Level 2: Rookie

I chatted with Telstra support to find the best option to hook up home internet. I let the consultant know that we don't have a phone line or phone point and he recommended the Core Internet deal that we signed up for. In the documentation I've recei ...

Mickro
Level 1: Cadet

Telstra 4GX. MF985T Not showing correct time. I suspect it is not picking up the time zone from the network. It is showing time 30mins earlier than correct time and I can’t find any way to change it in the settings

Deeeuu
Level 1: Cadet

contact Telstra re internet speeds 

SignOfTheTimes
Level 3: Gumshoe

Hi All, Just moved into new premises that is NBN enabled FTTC. Received two modems now and an NBN visit to check on connection but the SmartModem is always defaulting to LTE mobile mode. After a few troubleshooting sessions received second modem toda ...

Astroboy1976
Level 2: Rookie

OK, so I have a bunch of Lifx globes. The can work both locally through my internal network or can also be connected to the cloud which means they can be controlled externally.  When my Telstra smart modem is working normally, the lifx globes are con ...

Bikenski
Level 2: Rookie

I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...

Wolp
Level 1: Cadet

With the recommended upgrade to Smart Modem Gen 2 i no longer have the WIFI range that I enjoyed previously with the TG799vac modem, making my Xerox printer, located a short distance away in my study, inaccessible to any of my devices. Only inconveni ...

draego
Level 3: Gumshoe

My Gen2 Telstra Smart Modem has been on back up connection since a power outage (storm). No WAN/DSL light on back of modem. All other lights Green. Steps taken: Rebooted Modem /  Reset Modem /  Ethernet Cables replaced.    NTD data port is not showin ...

McTechO
Level 2: Rookie

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

BuildThisLove
Level 5: Eagle Eye

Hi - hoping someone can point me in the right direction - Optus are now offering a speed pack of 250/37.5 - the up speed being notable - does Telstra offer this and where can I see more - nothing I can find on the website! I've spoken to them and the ...

Corky39
Level 5: Eagle Eye

Have just received Telstra Smart modem (Arcadyan LH1000).I assume NBN tech will provide NBN connection box on transition day.  Should I power up the modem now in preparation?Will the modem connect to internet via 4G backup?Will the modem update the f ...

Elwyn1
Level 2: Rookie

Hi,currently have a NetGear D7000v2, and our connection stats are showing connection speed of 17686kbs downstream and 952kbs upstream. line attenuation downstreak of 28.3db and 12.6db upstream and noise margin for both around 6db. any ideas on what c ...

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

ITFarmer1
Level 1: Cadet

Hi. Not looking for a please stay kinda scenario.. after 16odd yrs I am finally done with telstra.. sorry it is not you it is me.  So the question is now.... how can I cancel... I did this.. .If you’re thinking about cancelling your Telstra home broa ...

RE-1
Level 2: Rookie

Before the NBN has been connected to my premises, with the new modem, my 3 security cameras (YCC365 Plus) have been disconnected. I have those cameras functioning perfectly until the NBN stopped them functioning. I have tried hardly to re-enter the W ...

Mira
Level 1: Cadet

I have a primary mailbox and an additional one.I don't use this mailbox, since swapping over to Gmail years ago. If you change your ISP  you don't have to change your address!I CAN navigate to it as recommended in  the FAQ "manage your mailbox" but t ...

Laura1967
Level 3: Gumshoe

I have a few issues with my Nighthawk MR5100. Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It never went to 4G in that location. A week ago, a month ...

Mal59
Level 1: Cadet

Hi due to a Email program no longer being supported a virus got in and has hijacked my primary email address and is changing passwords on all sites where the email address is used as a username, I've managed to get into some of the more important one ...

Matt18
Level 3: Gumshoe

I have 2 bigpond email addresses as part of my Telstra account. Will I retain both bigpond email addresses I have once I have moved my current bigpond cable internet to a telstra nbn plan?

Doc2021
Level 1: Cadet

I'm probably making a mistake (Telstra seems like impossible to deal with). But I wanted to transfer my NBN from TPG to Telstra.The process just doesn't work. I'm getting an SMS saying "you already have an NBN connection", chose an option and then th ...

tanveerdar
Level 1: Cadet

I recently got Telstra smart modem gen2 with nbn and I was running my P2PWIFICAM on it for remote visibility suddenly it stopped from internet while in local lan can works fine. I doubt that Telstra modem or Telstra is blocking this type of traffic , ...

Paulj47
Level 2: Rookie

My usage averages >0.5G per day and I had 16G on one day when I wasn't even home?

dgw1909
Level 4: Private Eye

No action by me to delete the List. Seems that 2020 hassles had wider implications, and maybe unintended consequences. What happened, as this is a total inconvenience as I resume more active use?

Fixwireless
Level 2: Rookie

HiMy internet is down for a year and no one from telstra can help solve it. Every time I call it's from level 1 then escalated then they can't solve it and case closed... I am talking to oversea technical support that can't solve the problem...I am o ...

Torana75
Level 2: Rookie

Hi, I would like to leave a positive review for a Telstra staff member please.  Can you please let me know how I can go about that?  Kindest regards,  Robyn

JimJ
Level 4: Private Eye

Is there any technical reason why I would not be able to pair a T-Hub2 handset with a Gen2 smart modem. Both are Technicolor manufacture?

willywilson80
Level 2: Rookie

So im trying to connect my smart light switch which is uses the 2.4ghz channel.

Ive looked at many suggestions to go into the gateway and turning off band steering from the 2.4ghz tab and then it would separate into two different SSID for me to connec ...

Minniethemooch
Level 1: Cadet

Hi,We have had NBN FTTN for around 3 years and it has just gone from bad to worse. Initially we were surprised to find out we could only get 30 Mbps when our contract said 50 Mbps. Over the years the speed has decreased to about 20 Mbps. Over the las ...

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

Jimba7890
Level 1: Cadet

I cant seem to find the conection when forpast 12 mths ive been able to no prob ?

abthomp
Level 14: Field Agent

Getting a lot of spam from e-mails with a .eu address.I can block these in Outlook but I'd like to block them at the webmail stage before they even get to Outlook.Is this possible?

Level 25: The Singularity cf4
Level 25: The Singularity

Has any body else noticed that the Network Share of  Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

Bruce-H
Level 1: Cadet

I have an Orbi LBK1220 - 4GX AC1200 Dual-Band Mesh WiFi System router. The LED recently started to pulse white red way before I had used 100% of the data. In fact, I hadn't even used 50% of the data when it began to occur. The LED lighting will go th ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

Hd20
Level 1: Cadet
PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

Brett1988
Level 1: Cadet

Hi I was wondering when we will be able to get 5G in an office situation.  Would be great to have something super fast to use

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

Ron67
Level 1: Cadet

I just got a subscription to the Fon network through Telstra while I wait out the HFC shortage. Anyway I've only had it for 2 days and it has already stopped working, the network no long shows a login page when I connect making impossible to join.I h ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit