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BigRed77
Level 1: Cadet

Hi, I purchased a new NBN plan last week and was given a confirmation e-mail with an order reference number and have heard nothing since. How long does the process usually take?

Danill
Level 1: Cadet

Hi I need to cancel as we are moving out and in with family. No need to reconnect 

sarsparella
Level 1: Cadet

I have been trying for the last two hours to sign up for a Telstra Upfront Data & 5G WI-FI ProDevice Plan everrrrrrything runs smoothly, the selection process, the review your selections process, then it shows me my shopping cart summary... all is go ...

KP291
Level 1: Cadet

I am gating 200 gb data but thay charging me $89 and I can see that have plan 500 gb just for $75 and as I try to contact Telstra only one time thay pic phone and say ok thay will not charge me and probably some one contact me to solve the issue but ...

Potsfarm
Level 1: Cadet

With 3G closure planned is there any way our service can be upgraded as 4G and 5G continuously dropout and we are reliant on 3G as the only service though not a great service

Margaret080444
Level 1: Cadet

I do not require the telstra assistance of $10 that is on my account.I have previously asked for it to be removed but I am still charged'Margaret Colegate

cRAIG96
Level 1: Cadet

WANT TO TURN OFF THE EXTRA $20 I PAY 

WATO1
Level 1: Cadet

I have just recharged my mobile broadband. The plan selected is 40GB over a 12month period. However when you go to recharge it  only recharges 30GB. I have tried to contact TELSTRA , might as well P### into the wind. Off to one of their stores to get ...

Beck_Survey
Level 1: Cadet

I have had a Telstra modem for a while now and recently renewed my data plan for a year with about $150 of data. Unfortunately I lost the modem a few weeks after I did this. Is there a way to transfer this data to another Telstra pre paid mobile sim ...

BillEdge
Level 1: Cadet

Hi Everybody We are planning to start traveling later this year for extended periods wanting to know if we can turn our internet account on and off as required.ie going away for three months - turn off Home for a month - turn on etccheersBill 

Kath123
Level 1: Cadet

I've been using Telstra network for more than 5 years. Currently, I moved house (in December) and the NBN was set up successfully in my new home. However, the order (Order number:1-2740444657845) still shows in progress and there's no service linked ...

Pal333
Level 1: Cadet

Anyone know how to increase internet speed telstra fail to answer mesg. chat

Hoffa020
Level 1: Cadet

Hi,it seems very hard to cancel a service at the moment with everything moving to messaging. I would really appreciate to understand how to get a service cancelled?, as it’s been two days of trying and still no result 

Phillllllllll
Level 1: Cadet

hi,Does anyone know how to go about changing plans..i need to focus on Internet and lose the phone and internet plan.My telstra has changed to only have a temporary prepaid phone on it and i have lost my standard plan on the site so cant change it... ...

apostole
Level 1: Cadet

change plan

LtKen
Level 2: Rookie

I have asked, emailled, sms and now forum this question; "Why do I have a Telstra Business Account, when I do not operate a business" What changedl and when??.,

thomasa
Level 1: Cadet

On the telstra velocity broadband core plan details it states "no $99 connection fee when I sign up online". How do I sign up online?

StuartR
Level 1: Cadet

Received an email from Telstra this morning, my internet plan is changing.  No - do you want to change - just it's changed.I must be so lucky to get to be put on the premiuim plan - only an extra $21 a month more than I am currently paying.  But i do ...

Christian-
Level 1: Cadet

Hi all,I live just far enough to be regarded as rural (at least as far as the NBN is concerned), and our internet is too slow (2.5 Mbps on average - never over 4 and often under 1). For a family of 7 with 3 teenagers this is not enough.  We are on a ...

UncoversLies
Level 1: Cadet

Hopefully someone has had the same experience to me - if not then I’m hoping someone at Telstra is listening. When I first connected to Telstra Cable broadband,  the sales guy was forcing me and advised me that I had to take a phone and phone number ...

KJ69
Level 1: Cadet

I noticed the unlimited NBN100 plan from Telstra is $90 for the first 12 months, new customers only. I am not on a contract, and when they recently moved me onto NBN I was refused any discounted deal.Before I pull the plug on Telstra, and move to ano ...

Danill
Level 1: Cadet

Hi I need to cancel as we are moving out and in with family. No need to reconnect 

andrew56
Level 1: Cadet

Hi. I moved to NBN last Tuesday & while the changeover was happening I received an email thanking me for "renewing my plan"? & I discovered when back online that I suddenly had a "Bigpond Broadband 200GB Naked" plan. I didn't renew any plan, order th ...

Purdal
Level 4: Private Eye

I received a notice that my home internet plan is changing from my current 1000GB $79 plant to an unlimited plan for $90 a month and they are very generously going to give me $10 discount for 12 months. Problem is I don't want a plan change, I am hap ...

Mad5cotsman
Level 2: Rookie

I received an email telling me that my home broadband plan was changing. My current plan provides unlimited data and calls for $79 per month and ends on 05 November 2020. From 06 September 2020 they will start charging me $90 per month for the same s ...

Benjiman
Level 1: Cadet

I've been trying to upgrade my mobile broadband plan for two hours, and i'm at my wits end trying to get some actual support.Self-service in my account is telling my i cant upgrade my plan as i have already upgraded once this month.
Its a new account. ...

bennals
Level 1: Cadet

Hi. I placed an order for a sim only mobile data plan (200GB for $75 per month) over the phone last Thursday. I was given an interaction reference number and told I would receive an order confirmation email but I haven't received any further communic ...

baba_john
Level 2: Rookie

Hello All I was on Telstra ADSL everything was fine. I recently got my NBN modem and today I connected it. As soon I connected I saw some signal so I removed my ADSL. Now after an hour NBN is not connecting and then I tried my ADSL even that is not c ...

Chevron
Level 2: Rookie

My Telstra Home NBN bill has the word "Advanced" printed next to my home phone number. What does that mean please?   (I didn't take up the offer of a home phone when I converted to an nbn connection 2+years ago; so I'm suspicious as to why the compul ...

BasicUser
Level 1: Cadet

Am not IT-savvy so excuse the basic terminology ahead樂 Purchased Netgear Nighthawk (?) modem outright ar beginning of April on no contract/PAYG plan of 50GB in-store. Was advised I could downgrade/upgrade at any time. Have paid last month’s bill for ...

bobpunchb
Level 3: Gumshoe

As a very long time loyal customer to Telstra I have been told I cannot get any discounts on NBN services and it also appears that this is the same for other services such as mobiles. Why stay loyal when there are cheaper and sometime better services ...

priojitganguly
Level 2: Rookie

It’s being 10 days that I have calling the Philippines call centre regarding a refund which was suppose to be credited back to my credit card within 5-7 working days ....... sick and tired of following up because 1. They don’t understand customers 2. ...

gorgo
Level 3: Gumshoe

When you upgrade a plan, does this also extend your contract from the date you upgrade or does it continue the original term. 

Poppy2599
Level 3: Gumshoe

on 25/11 i contacted telstra as i was running out of data and had used my free top ups. i was told that was ok i could get a once off free top up. i was told this had been successfully processed. at the same time i signed up to a new plan $90 unlimit ...

MrsMac54
Level 1: Cadet

I was told, with our new plan with the Telstra TV box, that we have $125 credit. Not sure how that works. 

LambsLamborghin
Level 2: Rookie

I want a computer check I need a person to come to my house & do a health check on all my computers will it cost me anything & how much or is my membership to cover the cost?

doug18
Level 2: Rookie

HiI am a little confused by an Email I received from Telstra in May this year. In part, the email states;”Your plan is nbn ready, so there'll be no change to your current plan inclusions, payments, contract period or phone number.”My current ADSL2+ p ...

TopherChris
Level 2: Rookie

Hi,New here... I just came back to to the 'T' with a Nighthawk M2 plan and an iPad Pro plan. The M2 has it's foibles but is FAST ! Wondering, a couple of things Re. MBB plans (for backup sim).1. e.g. "12GB data + 8GB bonus - Offer ends 2 Sep 2019"-- ...

Emmala89
Level 2: Rookie

Hi so our internet died Sunday night and technicians have just got it back on now (Thursday afternoon). The fault was on telstra’s end. I was told to contact billing afterwards and they would put a discount on the next bill in lieu of having no servi ...

NOtrust
Level 1: Cadet

Home internet is outage again☹️

Bigpoppa2
Level 1: Cadet

Am i still locked into a contract i would like to explore other options

darwinNBN
Level 1: Cadet

I had a contract for NBN which included the premium speed boost in the price and when the contract ended the ones that we're on offer were less value than the one I was currently on. I let the contract go past the end date and we continued to pay the ...

Laurie1978
Level 1: Cadet

Hi everyone, I have just purchased a Netgear Nighthawk M2 mobile router and the message on the screen says 'detecting service' working fine as it has full 4G coverage but the message is annoying. What could be wrong? Thanks in advance.

Rusty12345678
Level 1: Cadet

As a Telstra Business Customer, how do we get the GPTEXB3 code added to our mobile broadband account so we can use the "Telstra.Extranet' APN and receive a public IP address to our office router ? And I don't want to hear any 'thats not available any ...

Zarraffa
Level 1: Cadet

NBN

Hi i have pre-ordered for NBN and currently have WiFi.  We are now receiving mail from other carriers and the cost is cheaper.   We were told that our account would not change from the current cost.   We do not have a telephone and use only the inter ...

2791955
Level 1: Cadet
2791955
Level 1: Cadet

My order is take too long

lheide
Level 1: Cadet

I applied to change my current internet plan to Telstra's NBN 50 unlimited data plan yesterday and was advised on the final screen that details of the changed plan would be emailed to me shortly.  Nothing arrived.I went through the process again earl ...

ozbloke
Level 1: Cadet

Hi, I am connected to the NBN with a 50 meg speed, I can't get the 100 meg speed because of the connection type (Fibre to the node), I can't even ask for the plan, why can't Telstra or any of the other providers just offer an "open speed" plan?. I ha ...

1077
Level 1: Cadet

Please cancel my Foxtel from Telstra, and can you give me the best bundle price on my internet NBN and landline 

gefk
Level 1: Cadet

I've accrued over $300 in recharge credit on the Pre-Paid Mobile Broadband Data Pass to use for international data packs, but now that roaming is to be phased out, if I cancel will this recharge credit be refunded along with the remaining balance of ...

drrtdtdd
Level 1: Cadet

i have 2 of these 4/5g wireless internet modems and they are 70gb each yet for the last 3 months one has been un unsable and yet telstra says all of the data is always used so its been constantly 'shaped'. even the data usage light on it does not wor ...

Graham6
Level 3: Gumshoe

There are 80 or more people on the forum all noting that our Bigpond email service has not been working for more than 10 days. This is serious.Can we have some communication please to give us HOPE of a resumption???Maybe a refund will be due soon?

SaffaAus
Level 1: Cadet

I can't seem to find any definitive answer to this question. With the Unlimited Data plan on NBN service, yes its unlimited data but then its restricted by the fair use policy. But in the fair use policy it does not state any limit reached or throttl ...

MB7672
Level 1: Cadet

Hi was wondering if anyone knows if Telstra offers discounted monthly plan rates to large families who are low income earners? Have just seen their CONNECTED FAMILIES  offer, but this is only 500GB per mth. With 5 kids would unlimited data... 

Outofpatience
Level 1: Cadet

Hello,   I have an emergency lift phone which doesn't work and my internet is unstable - keeps dropping out of Zoom meetings..   technical support hasn't been able to fix the fixed line issue - I think there is salt corrosion in the copper wires..  t ...

PeterJG
Level 1: Cadet

I have been advised that my plan will be upgraded to the Core Internet Plan and the minimum monthly cost of my new plan will be $75. I hold a aged pension card issued by CentreLink. What discounts am I entitled to on this plan?

Chucky7
Level 1: Cadet

Where do i look for data usage on a pre paid 4gx 

tccack1
Level 3: Gumshoe

Is there a way I can check on the status of a complaint which was lodged 16th June.I have been contacted about the issue which relates to the webpage for my account AND the my Telstra app AND the local Telstra shop employees none of which can view th ...

Gadget1
Level 1: Cadet

My question is that I have 2 x Mobile hotspot devices I have in my vehicles to connect my dashcams to the cloud both with sim cards on $15 per month for 5gb each and a sim card in a OBD connected device for vehicle security/tracking @ $15 per month f ...

Mich1234
Level 1: Cadet

My total bill was $215 per month for mobile and home broadband bundle. Contract started Oct 2019. The broadband was $80 but the last 3 bills increased to $90! I did Telstra app chat and they said I was out of contract so Telstra increased it. Not on ...

JamesA2
Level 1: Cadet

I’m currently looking to cancel my home internet broadband and from what I’ve read, upon calling Telsta, the disconnection would take place within 48 hours rather than a set date. So if I were to disconnect with 17 days left, would I get a refund for ...

ddtaylor
Level 2: Rookie

I’ve been trying to contact Telstra for the last few days to discuss connecting the NBN but they always say that due to Covid 19 they cannot help. The message link fails to send! No response on the Telstra App messaging! What now?

MICKDUNNDEE
Level 4: Private Eye

Why is telstra only offering 50/20 nbn plans were as all are offering 100/20 and 100/40.Is telstra going to increase and when.Ijoined a few days ago and if 50/20 os only what telstra will offer i might just have to change isp. 

LynLen
Level 1: Cadet

I keep getting a message my bigpond is out of dateIf I go to updates, it saysoutlook updates, mine is windows live mailCan I still update with outlookLyn 

Becstar4
Level 1: Cadet

How do you purchase an nbn plan online... I am finding it impossible and have a modem already..... help please

oTREPo
Level 1: Cadet

Hi, just wondering what it would cost or if a discounted rate would apply if I added an nbn plan to my existing Telstra account? 

jjsua
Level 1: Cadet

If I upgrade from "Pre-Paid Mobile Broadband Data Pass" to "Pre-Paid Mobile Broadband Go", will I keep my current data credit?

Flintstone
Level 1: Cadet

I'm a current Telstra customer. NBN has just be rolled out in our area. How do I organise a connection? Telstra's website page to order a kit does not work!

mandy000
Level 1: Cadet

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit