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Colcol
Level 1: Cadet

How do I close a mail box? When I go to profile | manage mail boxes the option to close the mail box (not primary) is greyed out (disabled).

udayaratana
Level 1: Cadet

Apple Watch and Telstra One Number not workingI have an Apple Watch Series 6 (GPS + Cellular) and I'm trying to activate One Number.When I get to the mobile activation stage, the app says "Your Telstra account is not eligible to enable mobile data on ...

Jj1212
Level 1: Cadet

Hi I ordered the xbox series x back on the 16th of February it's now been 5 weeks is this a normal wait time or is something wrong?

TechnicolorGen2
Level 3: Gumshoe

Recently finished the 24 month contract for our home internet plan. Whilst attempting to change plan, I noticed two sneaky options. When agreeing to terms & conditions and privacy statement, you are also agreeing to marketing material.Come on Telstra ...

Gustomaximus
Level 2: Rookie

VoWifi stopped working for my ADSL link. Am a rural area without mobile reception so that sux. Im will Boost mobile so that should be Telstra friendly but maybe something changed? It has worked fine in the past but wont connect or let SMS through. I ...

Gustomaximus
Level 2: Rookie

When I call the 13 22 00  number it says 'Welcome to telstra' and hangs up. Im on VoWifi it that matters. Has been doing it for a few weeks when I try occasionally. Is there another number i can try?

JA47
Level 1: Cadet

When you have a bundle plan with Telstra and you have a second foxtel box which is ancient and doesnt work with a new smart TV you should be able to upgrade to and IQ4 box as a second box at no extra charge.

wardy
Level 1: Cadet

Ive been a telstra / foxtel package owner for 20 years . Generally speaking over that time prices have dropped but i still paid same. Now internet prices have risen for telstra will my bill increase?”

del1454
Level 1: Cadet

i have had a telstra/foxtel bundle for about ten years i have just received an email saying they are separating the plans (would you believe to make it easier for me to mix and match plans) and this is going to cost me an extra $50 a month can they d ...

HUEKEN
Level 1: Cadet

Hi, Could you please advise is my account <removed for your privacy> tied up to a contract?  If so, when is it expired.

Minanunga
Level 1: Cadet

Is there such a thing as a Family plan for prepaid mobiles ?  Or similar bundles if you have home internet, home phone and 3 to 4 sims in the house?  I am about to go to an indirect option that still uses the telstra network -  $80 Family PlanYou and ...

Jing81
Level 1: Cadet

Can anyone give me some advice on how to cancel an NBN order? I placed my NBN order on 5 Jan online, and somehow the order has been cancelled without any reason and I was not notified at all. After waiting for a few days without an email from Telstra ...

Boomer_6819
Level 1: Cadet

our home phoneand internet plan has ended paying month to month and our foxtel Now with telstra ends on 19/1/21 and can't find a telstra plan that includes foxtel now 

stevesmithesg
Level 1: Cadet

When does my plan expire? 

Leonie610
Level 2: Rookie

Hi!  I received a letter from Telstra saying that my Full Service Fixed Phone Credit ($10 per month) is now not an eligible discount! Any one else? I have had a Telstra phone for about 30 years and pay $183 per month including broadband and foxtel!

Pingku
Level 2: Rookie

Dear Team, I have received your offer to upgrade to NBN with thanks. Before my husband and I decide to proceed to switch, we have the following questions: 1. Our home phone has not been working for several years, and so when we upgrade do we get a ne ...

murdy1961
Level 1: Cadet

hi I want to set up a new NBN plus landline  with copper so as to use fax and a new mobile possibly a new phone my NBN plan runs out on 01/03/2021

Priyarani
Level 1: Cadet

Hi,I am using Telstra plan on my 2 numbers ($60 each/month). At the time of selling these plans Telstra representative sold us accessories worth approximately $300. I selected $240 headphone and for remaining $60 he has given us some random products. ...

Prez1
Level 1: Cadet

My I-phone 6 wont receive calls or call out , have you got plans for a new phone for my account 

Renai82
Level 1: Cadet

Hi we are moving house and I am wanting to close my bundle plan. 

Paul_Duncan
Level 1: Cadet

Really good if someone at telstra could answer a question

vindiboy
Level 1: Cadet
SKathleen8
Level 1: Cadet

Recently had someone for Telsta call about a complaint I had, that was solved, then he went on about a cheaper plan I said sounds to good to be true, he said its because you have been faithful and with us for so long we are offering you this plan so ...

POPPY44
Level 1: Cadet

Is there a way to view my account details opn line OTHER than an app on a mobile device?

TechnicolorGen2
Level 3: Gumshoe

Recently finished the 24 month contract for our home internet plan. Whilst attempting to change plan, I noticed two sneaky options. When agreeing to terms & conditions and privacy statement, you are also agreeing to marketing material.Come on Telstra ...

Gustomaximus
Level 2: Rookie

When I call the 13 22 00  number it says 'Welcome to telstra' and hangs up. Im on VoWifi it that matters. Has been doing it for a few weeks when I try occasionally. Is there another number i can try?

Boomer_6819
Level 1: Cadet

our home phoneand internet plan has ended paying month to month and our foxtel Now with telstra ends on 19/1/21 and can't find a telstra plan that includes foxtel now 

Pingku
Level 2: Rookie

Dear Team, I have received your offer to upgrade to NBN with thanks. Before my husband and I decide to proceed to switch, we have the following questions: 1. Our home phone has not been working for several years, and so when we upgrade do we get a ne ...

celali
Level 1: Cadet

I own both my phone and my tablet, currently my tablet is wifi only and I want to add it onto my mobile plan to share the data.  Can I do this? 

NameHere
Level 1: Cadet

I don't want to change plans because all the current ones are more expensive. Currently paying $79 a month, the similar new plan is $90 a month. Telstra are not taking calls and the chat system won't let me chat to a person. What happens if I do noth ...

VJ29
Level 1: Cadet

Hi, My internet bundle until last year was $80, now suddenly it changed to $95 without any notification?

JLP97
Level 2: Rookie

does anyone know how I can transfer my business account to residential without going around in circles.

Gongon
Level 1: Cadet

Hi, I will be on holiday for 45 days outside of Australia  and would like to pause my plan for a month. Is it possible so I don't incur in unnecessary charges? I'm already abroad BTW. 

Mollwood51
Level 1: Cadet
Joanne3870
Level 1: Cadet

Hi All,   I was just wounding  if anyone could help me out with some information regarding Low income & pensioner discount assistance please. I have been trying to get any at all helpful information or any kind of assistance for over 12 months now bu ...

Canada
Level 1: Cadet

Telstra gave me a Bundle of $80 per month when the NBN was installed. This included all local calls and calls to standard Australian mobiles capped at $2.  I would like to understand why every month, my local calls and calls to "Non Telstra mobiles ? ...

Chris148
Level 2: Rookie

What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?

Steve4570
Level 2: Rookie

Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks! 

diymort
Level 2: Rookie

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

49er
Level 3: Gumshoe

Our area has been without cable internet for the past 15 days, though the phone is ok.  The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined".  We (neighbour with same problem) feel that the installat ...

Pleasehelpme2
Level 1: Cadet

I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...

Milaann
Level 1: Cadet

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

gardengirl
Level 1: Cadet

Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...

Answer1
Level 1: Cadet

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks

Mags21
Level 1: Cadet

Hello, i enquiring about adding my mobile phone charge to my existing bundle, what are the costs? Now i am onprepaid.

Brad55
Level 1: Cadet

At what time does new data allowance kick in?

Salmag
Level 1: Cadet

Can I purchase an iPad Pro on a post paid plan, move my out of contract iPhone 7 to pre paid and share the data between them? I would like to buy a iPad Pro but don’t want a post paid plan for both as it’s too costly. I have 4GB pm now which I don’t ...

riki1
Level 1: Cadet

Hi received an official looking email regarding a gift card for being a bundle customer however i fear it might be a scam it says redeem at telstra.com/redeem  with a promotional code if i try to type in telstra.com it diverts  to telstra.com.au on m ...

iamrockstar
Level 1: Cadet

Hi,

I have re contracted to the unlimited + streaming bundle.
Just wondering if anyone else has and how long it took for your Telstra TV to arrive and when you finally were able to redeem your Foxtel now subscriptions. It’s been a week what should I ex ...

Jing81
Level 1: Cadet

Can anyone give me some advice on how to cancel an NBN order? I placed my NBN order on 5 Jan online, and somehow the order has been cancelled without any reason and I was not notified at all. After waiting for a few days without an email from Telstra ...

murdy1961
Level 1: Cadet

hi I want to set up a new NBN plus landline  with copper so as to use fax and a new mobile possibly a new phone my NBN plan runs out on 01/03/2021

Priyarani
Level 1: Cadet

Hi,I am using Telstra plan on my 2 numbers ($60 each/month). At the time of selling these plans Telstra representative sold us accessories worth approximately $300. I selected $240 headphone and for remaining $60 he has given us some random products. ...

vindiboy
Level 1: Cadet
Anthony1949
Level 1: Cadet

I received an email on the 23rd September 2020, stating that I would be changed from the  28th October 2020 to the Ultimate Voice Plan. The monthly cost of this plan is  $55.00 but I would receive a discount of $5.00 so the monthly price I would pay ...

NotHappyJan-20
Level 1: Cadet

We have an account which incorporates both landline and mobile phone. Can someone advise how to remove the landline from this account

Wally03
Level 1: Cadet

I request a call to discuss my options, I have old faulty foxtel boxes, a home phone not required, call me

Hillsy78
Level 1: Cadet

why cant we get onto telstra, one of my plans has changed without any notification and no my kids data usage has been more than halved through our family sharing plan, wish they would answer the phone, starting to get pissed off 

DJW44
Level 2: Rookie

I am trying to talk to someone about renewing my NBN/Foxtel plan with no luck what so ever,It does seem it is as though Telstra want their customers to switch 

cretsiah
Level 21: Augmented

so just went through Telstra, Belong and Boost au.....   the reality is there is nothing of value in these plans to people on low incomes... as a stay at home carer who needs maximum value, maximum service at a cheap price, i cant get it...   I need ...

Jimbo333
Level 1: Cadet

Can I get access to Foxtel Showcase via my Telstra Foxtel bundle?

eq1
Level 1: Cadet

Hi, when trying to order Apple Watch under my Post Paid account, I recieve the following error regardless of identification method I use: "There was a problem identifying your service. Sorry, these details do not match our records. Please try again." ...

bonno1
Level 1: Cadet

Iam paying $139.00 p/m now for IQ2 what will i be paying to upgrade to IQ4 p/m

aster00
Level 1: Cadet

why can't I phone anyone anymore...I don't want any apps on my phone...where is the customer service...it seems the only way I can get anyone to talk to me is when I lodge a complaint to the TIO.  How dare you keep changing our plans willy nilly.  Yo ...

Lulu516
Level 1: Cadet

Hi, I have two teenage sons, myself & my husband all on different expensive plans plus internet on top of that. I think I’d like to buy four brand new iphone 11’s (the smallest models “S”?) with high data storage & fast internet all in one. I cannot ...

krontekag
Level 1: Cadet

I have cable internet bundled with Foxtel, and a couple of mobile accounts. I am now forced to upgrade to NBN, so how will this affect the bundle - does the NBN account replace the existing Cable product, or will it be billed separately?Tried to use ...

Jules081
Level 1: Cadet

Samsung Galaxy Tablet A data increase? 

Moo45
Level 1: Cadet

I want to combine my mobile plan,  with my t.box plan and add nbn wifi  including Netfix. Can this be done in a bundle?

AL98
Level 1: Cadet

I got an email with an offer to upgrade my phone with a monthly credit but I can no longer find the email.  How can I find this.  It was a iPhone 11 upgrade with a $20 month credit. Thanks 

hammerstan
Level 2: Rookie

Hello Is it possible to change my Speed Boost Plan from NBN Standard plus to NBN Premium on my Hottest Entertainment Bundle through the Telstra website? As i talked to someone and they said they could do it however they said it would be an extra $30 ...

VB26
Level 1: Cadet

I have unlimited internet, a landline and 3 mobiles as part of a residential bundle. I want to switch this to a Small Business Account but cannot get onto a customer service rep due to Covid. I am told to do this online but can't find where? Can anyo ...

waynejohn
Level 2: Rookie

I recently changed my plan over just before the new plans came out, to a Small 30gb @ $50.00 per month. soon after having done so, I received a notification from Telstra that I had to change to the new small plan being 40gb @ $55.00 per month and tha ...

Telstradogs
Level 1: Cadet

Hi, Does anyone know(tried to phone but they aren’t taking any calls and the messaging is hopeless) if you can upgrade the bundle and keep the existing box, so you don’t have to pay the one off fee for new box and connection fee???? in desperation I ...

Akshayk0
Level 1: Cadet

hi i am Akshay kumar and i want to know that in my bill history the january month showing 950$ something showing in credit and i don’t know 路‍♂️ what is this then i request u please solve my problem  thanks 

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