karina80
Level 1: Cadet

DNS nameservers for telstra hosting

HI,

 

My client has purchased web hosting through telstras service and I need to point his domains DNS (which is a MelbourneIT registrar) to your nameservers, i.e. ns1.xxxxx.com etc. but I cannot seem to find out what these are?


Can you please let me know what they are.

 

Thanks,

Karina

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3 REPLIES 3
Cas-Ra
Support Team
Support Team

Re: DNS nameservers for telstra hosting

Hi Karina, depending on which type of service your client has selected this info may help:

 

http://business.telstra.com.au/t5/Apps-Marketplace-Help/ct-p/apps_marketplace 

 

Also:

 

Telstra's Name Servers 
The following name servers are for Telstra/BigPond: Telstra and BigPond use the same name servers. 

 

sy-dns01.tmns.net.au
sy-dns02.tmns.net.au
br-dns10.tmns.net.au
br-dns11.tmns.net.au
sj-dns01.tmns.net.au
bne001n.server-dns.com
wic001n.server-dns.com.au
sjc001n.server-dns-us.com


The following name servers are for BigPond Basic Hosting:
adns01.bigpond.com
adns02.bigpond.com


The following name servers are for domains that are managed in Custdata:
ns0.telstra.net
ns1.telstra.net


The following name servers are for T-Suite hosted domains:
ns1.secure.net
ns2.secure.net

 

If you still need assistance, we offer support for TID and Telstra Apps Marketplace on :

 

1800878483 12:00am - 11:30pm  AEST 7 days 
 

  • Option 1: Enquiries regarding TAM and Microsoft Office 365 or web hosting
  • Option 2: Enquiries regarding Cloud services
  • Option 3: Enquiries regarding Home or Personal services

Or for Business services/ T-Suite /DOT services:

 

132000 and say Digital Business Monday - Friday 8am - 7pm AEST

 

 

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MirbooGolf
Level 2: Rookie

Re: DNS nameservers for telstra hosting

I have the opposite problem,

I moved my domain from Telstra servers to Digital Pacific and need the DNS zones cleared out, as other people's Telstra domain emails (@bigpond.com) won't look externally for our emails (Now on the @mirboonorthgolfclub.com.au), so they get a popup saying 'No such email address'. I have tried calling and didn't get much satisfaction there at all.

Who do I contact to get these cleared?

Shellock
Telstra (Retired)
Telstra (Retired)

Re: DNS nameservers for telstra hosting

I would normally advise that you submit a job via Mission Control if you still had access. Alternatively, you can try to call 1800 878 483 and choose option 1 for assistance. I believe that this team should be able to assist with the issue that you have described, if not, they should be able to direct you to the right place.

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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