neilrogers
Level 2: Rookie

increase mailbox size - office 365

Answered

How do i increase a users mailbox size in office 365?

 

Don't say ring Telstra or email support because no one answers.

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nathan_o
Level 2: Rookie
Accepted Solution

Re: increase mailbox size - office 365

what plan are you on and what size is your mailbox?

 

the max you can get is 25GB + unlimited archiving on the E3 plan

 

Nathan

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nathan_o
Level 2: Rookie
Accepted Solution

Re: increase mailbox size - office 365

what plan are you on and what size is your mailbox?

 

the max you can get is 25GB + unlimited archiving on the E3 plan

 

Nathan

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neilrogers
Level 2: Rookie

Re: increase mailbox size - office 365

Thanks,

 

I've purchased a new licence E2 and turned on Archiving and the user can now see the Archive Mailbox in his outlook.

 

I've then created a new retention policy and added an "archive after 2 years" retention tag to it and assigned the retention policy to the user. What's the next step? the archive folder still has nothing in it.

 

Thanks for your help.

nathan_o
Level 2: Rookie

Re: increase mailbox size - office 365

Is that an E2 plan or the Stand along Exchange Online Plan 2 ?

neilrogers
Level 2: Rookie

Re: increase mailbox size - office 365

Sorry the exact name of the licence is "Exchange Online Plan 2"

nathan_o
Level 2: Rookie

Re: increase mailbox size - office 365

that makes sense..  E2 doesn't have the archiving option :-)

neilrogers
Level 2: Rookie

Re: increase mailbox size - office 365

Hmm so do I have the right licence?

 

do i need to do anything other than 

 

"I've then created a new retention policy and added an "archive after 2 years" retention tag to it and assigned the retention policy to the user. What's the next step? the archive folder still has nothing in it."

 

thanks so much for your help.

neilrogers
Level 2: Rookie

Re: increase mailbox size - office 365

Just checked the users outlook and the retention policy options are still greyed out. Archive folder is still empty. He has 2 MB left Smiley Sad

 

thanks

neilrogers
Level 2: Rookie

Re: increase mailbox size - office 365

for future readers wait 12 hours and it will start archive on it's own!

 

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