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Re: Faulty product
You can chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.
More information on how to leave a message via the My Telstra app can be found at
Note: If Codi (Chat system) keeps going around in circles type "Chat to a consultant"
The 13 22 00 number is working again. But I've found its best to call during office hours. Some customers have experienced long delays. I called the other day and was answered in about 5 minutes.
Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.
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