Level 1: Cadet

Faulty product

The Harman Kardon Neo Bluetooth Speaker I purchased via Telstra Rewards on 24th Feb 2020 is faulty / what can I do? Where do I go?

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Level 22: Superhuman
Level 22: Superhuman

Re: Faulty product

Hi @ronno 


You can chase it up via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.


More information on how to leave a message via the My Telstra app can be found at

Note: If Codi (Chat system) keeps going around in circles type "Chat to a consultant"


The 13 22 00 number is working again. But I've found its best to call during office hours. Some customers have experienced long delays. I called the other day and was answered in about 5 minutes.

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit