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koole
Level 1: Cadet

How do i stop the telstra scam bill as it seems to pop up every month just after my real telstra bill No matter how many times i put it as junk 

Rebecca91
Level 1: Cadet

I think telstra should have an IOU option like optus

AGRooster
Level 1: Cadet

I have requested detailed online bills for April many times but the request stays as pending so I can not access the bill. When will this problem be fixed?

toplink007
Level 1: Cadet

I was approached today by an Indian  Telstra supposed rep to notify me of my pending upgrade to fibre optic for my older ADSL copper line by NBN, he said there is no cost to me at all. He knew my address and said that upgrade was happening shortly an ...

faldor20
Level 1: Cadet

I own a pair of Telstra uniform pants I got from an op-shop. They are honestly the best pants I own. I think they are the perfect mix of good looking and practical. If it was up to me, I would just have a draw full of them and be done with it.However ...

KRC2021
Level 1: Cadet

Hi all,Trying to redem beets headphones offer, even though I select the address form the verification list when I submit it says please verify address. Have tried on mobile and 2 different desktops so it's not a computer issue. Thanks in advance 

Toddjmiller
Just Registered

After Telstra has now announced the end of their product “Telstra Mobile Protect” which assisted in blocking whole country codes among other features, I would like to suggest the implementation of that same feature into the Telstra app on iOS and And ...

Eldert
Level 1: Cadet

Yesterday we moved two mobile services from postpaid to prepaid. One moved within 2 mins. The other didn’t. About 4 hours later the service was removed from ‘My Telstra’ and when you call the number it is ‘disconnected’. After a day we revisited the ...

LouieB
Level 2: Rookie

Instead of fixing the issue with their website or providing a better case details, Telstra support has decided to let the customer have more problem.

Bron1111111111
Just Registered

I need to change my appointment. The link states I need to call a number. When I call the number it refers me to the link then disconnects my call. Disappointing. 

VT100
Just Registered

What is the purpose of sending an email  message from a "do not reply" email address if not to actively  stop any meaningful communication taking place?What use is it to URGENTLY!! tell me I need to take some action, if I cannot communicate with the ...

KJDp
Level 1: Cadet

I am trying to set up my telstratv and I'm having a problem trying to log into foxtel. I have foxtel through foxtel, do I need another subscription to be able to use it on telstratv? 

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

JustANumbChick
Level 1: Cadet

Hello, is the link I keep getting in Telstra SMS's legit? https://mytelstra.onelink.me/BJRB/faluts If it is legit, looks fake and why is Telstra using stupid URL's? Thanks

Banshee82
Level 1: Cadet

I have recently changed my number but Im needing to access my old numbers usage history (calls and texts)... but the number has been deleted from my telstra app.Am I able to still access it?

MinNyan
Level 1: Cadet

Hi, I ordered a reward from Telstra Plus on 17 Feb 2021 and received the confirmation email about the order with the order number. I haven't received my order yet so I chatted on the Telstra app. I was advised the delivery was failed. I had asked to ...

lorstra
Level 1: Cadet

I like to record all my business calls  (the WISDOM of doing so gained through some trials with certain businesses over the years) however the blasted voice recorder / mic. at times malfunctions so the recording is lost. It's time service providers b ...

GoWo
Level 1: Cadet

I need some help to change my CrowdSupport profile name. I've no idea how I got the current name - only registered last night and didn't actually set anything up. Other posts suggest it can only be performed by a mod.  I've tried to message one, and ...

dexter4
Level 2: Rookie

A good idea would be to answer your phones and online support as a start. I run a small business and I don't have time to sit and watch a screen for hours to get a response. Even worse was being hung up on by your automatic answering service.  

carig
Level 2: Rookie

I had a general question about a pre-paid sim card to ask so via the app I asked a question to to the virtul assistant.  Absolutely useless unless you ask a question a 2 year old will comprehend.  It did put me through to a human, who was equally use ...

contactchris
Level 5: Eagle Eye

I wish Telstra would answer their own calls for support. Instead, I shunted to a chat messenger system that clearly doesn't work. It could improve if agents get access to previous cries for help (chat) that are not resolved. So, I need to trick the I ...

Milroy
Level 1: Cadet

Hi there. Does some know how to open the Telstra Locator Bluetooth Tag without the opening tool or where to buy one as Telstra shops don't stock it nor can I find it on the internet? Tim

catsmum
Level 3: Gumshoe

Hi All, Just wondered if I should get Telstra Plus points for purchasing a new S21 phone?   It hasn't appeared in my Plus points, so perhaps it doesn't count, but would like to know for sure.     Didn't think to ask at the store when getting the new ...

Alanray64
Level 2: Rookie

I have been directed to this site at least 3 times in the last 2 days and I’m just left hanging. No one contacts me to discuss the issues which still go on. 
my issues are nbn dropouts happening frequently So what can be done?

KRC2021
Level 1: Cadet

Hi all,Trying to redem beets headphones offer, even though I select the address form the verification list when I submit it says please verify address. Have tried on mobile and 2 different desktops so it's not a computer issue. Thanks in advance 

KJDp
Level 1: Cadet

Hi, I'm hoping someone can help me out. I was looking at signing up for Kayo, just for the MotoGP really, and I was wondering what is the best plan. I will be receiving a TelstraTV in the next week or so and saw there were several different tiers of ...

JustANumbChick
Level 1: Cadet

Hello, is the link I keep getting in Telstra SMS's legit? https://mytelstra.onelink.me/BJRB/faluts If it is legit, looks fake and why is Telstra using stupid URL's? Thanks

Missie66
Level 2: Rookie

App won’t load certain parts eg; pay now or manage direct debit says to click refresh then spends forever refreshing only to pop up a message that says “sorry somethings gone wrong try again later, apps been deleted and reinstalled, still does it

aaa2222
Level 1: Cadet

Is there a Security number that Telstra have to provide to customers to have access to the internet to pay their bill? Or is this a scam

TK911
Level 1: Cadet

I received a text message from a Telstra Payphone. It said the Payphone number was 0249523565. Can I find out the location of that payphone?Thanks

jasnick
Level 10: Junior Detective

How do I change my Crowd Support email address. Thank you

Geo101
Level 4: Private Eye

Can I please get some suggestions to enable my new Telstra Locator service? All the below was emailed to the Telstra Locator team on 11th September, I did receive a call back that it was a common problem they were working on, but have had no contact ...

Nancyzhan
Level 1: Cadet

HelloWe are rearranging furniture and the current WAN ethernet cable is too short. I already brought an ethernet cable 5m long from Belkin and the cable says its CAT5E CM 24AWG 4PR ANSI/TIA-568-C. Is this ok to connect from modem to the FTTP router? ...

paulexocet
Level 1: Cadet

As at today (11/11/20) I've not been able to receive emails since 8/11/20 and this is happening all the time. I have to use webmail or my phone. Webmail is not suitable nor is the phone from keeping the records point of view.Are others experiencing t ...

catsmum
Level 3: Gumshoe

Hi,Not sure if this is the right place, but when using my PC to use Crowd Support, I keep getting one of the following two messages:  "Sorry, unable to complete the action you requested."  " Request entity too large  It is a bit frustrating, when try ...

teddyboy2014
Level 6: Bloodhound

Hi, I want another email acc with Telstra, but I can see anywhere how I access this 

CCE
Level 1: Cadet

I would like to delete my Avatar but have been advised this is not possible but that a Moderator can change the name. How do I contact a Moderator please ?

Abhinav1886
Level 1: Cadet

Hi, Say if we have a product that is being sold in US and has necessary certifications. But now it has to be sold in Australian market and the company wants to use Telstra sim, then do we need any specific certifications? Are there any OTA requiremen ...

BillyT4
Level 1: Cadet

My property is adjacent to the Telstra Ningi facility. I've just had a dead tree break in half and fall on my back fence causing damage. There are more trees in the same condition. Anyone know how I can get through to Telstra to let them know about t ...

gozwald3
Level 3: Gumshoe

If I click my profile it says I have 4 posts, but this is not a link nor is there any obvious way to see what my previous posts are?

JenM7
Level 2: Rookie

Hey guys! I hope you are all well.  I'm completing my year 12 HSC Business assignment on Telstra and was wondering if anyone could tell me whether Telstra is currently a public or private company. My textbooks were printed before they left the govern ...

Neddy11
Level 1: Cadet

A team was working in our street and left behind an item of value.  How could I track down the crew to let them know?

Natimuk
Level 2: Rookie

Telstra boundary fence is in disrepair and falling onto my property!  There is no signage on the fence to indicate who to call. Local Telstra retail shop and calling 132203 did not help. Please contact me ASAP or let me know who to contact or if the ...

Trickett
Level 2: Rookie

I am also awaiting advice from Telstra re a delivery date of a new phone so I have done some research to try to discover a more likely reason for delivery delays (which I have discovered Optus is also experiencing). The Transport Workers Union advise ...

Been-there
Level 1: Cadet

While trying to set up a new profile I was asked tro select an avatar. All I had to choose from was a geap of greyed out circles and I couldn't click on any of them anyway

Mike1314
Level 1: Cadet

I have a Telstra company phone which I am taking with me as I leave the company. I need to transfer to a new sim card so I got a pre paid sim from Telstra. Will this be suitable to transfer my number to.

Vishav
Level 1: Cadet

Hello Team, Emails from Santos.com are getting bounced from bigpond.com.au and iinet.net,au. Postmaster at santos says recipient server is taking too much time and hence emails gets bounced back. Please suggest if santos.com is blocked at your end or ...

teddyboy2014
Level 6: Bloodhound

Hi all I have NBN Telstra, landline phone Best bundle deal.I wish to update my computer and will buy another new one.What I want to do, is connect my new one to the NBN, and gradually transfer everything across from the old to the new.So am I able to ...

Milroy
Level 1: Cadet

Hi there. Does some know how to open the Telstra Locator Bluetooth Tag without the opening tool or where to buy one as Telstra shops don't stock it nor can I find it on the internet? Tim

Alanray64
Level 2: Rookie

I have been directed to this site at least 3 times in the last 2 days and I’m just left hanging. No one contacts me to discuss the issues which still go on. 
my issues are nbn dropouts happening frequently So what can be done?

isp27
Level 1: Cadet

They jokingly say its like texting a friend . well with a friend you don't wait for over 2 hours for a response. This is my third day trying to get some help for the problem I mentioned in a previous email, Thanks for waiting, we've got your message. ...

NC211
Level 1: Cadet

I have received 2 calls from the following numbers:02 9363 759307 3282 8672The first one of was a recording and the second one was a human, both stating that they were calling from Telstra to talk to me about my internet connection. I hung up on both ...

JL555
Level 1: Cadet

I don't have a clue what I'm doing 

JHunter
Level 2: Rookie

Hi I have read Crowd Support regarding why my Telstra Webmail now won't load when I use Firefox as my browser.I have tried clearing everything but it is still a issue ,Im now forced to use another different means to get through ? Yet mobile phone is ...

titsonabull
Level 1: Cadet

how do you ring telstra? How do you get them to do something correctly? How useless is there messenger service? 

Jelly555
Level 1: Cadet

So I bought the series 6 on Friday, which they sell at Telstra and it's not connecting to one number.  Support sent me a list of compatible watches and Series 6 isn't on it, nor is the iPhone 12, which Telstra also sell.  So why do Telstra sell Apple ...

FedUp2020
Level 1: Cadet

Anyone else had it up to their eyeballs with the insanely bad service that we are paying a fortune for with Telstra? I've recieved an email today saying I've been incorrectly charged for my mobile service, but no explanation of how or why and then ha ...

When is this company going to fall over or pulled into lineDon't give a **bleep** about people u can no longer talk to anyone to get **bleep** fixedA week to get a SIM activated app still doesn't work only with them now spend so much time away from P ...

MysticWiz
Level 1: Cadet

Has anyone else noticed that.... You call telstraget sent a txt message linkforwarded to chatchat does not answerchat bot suggests contacting through the appthe app chat sends you back to the same chatwhich sends you a linkwhich logs you into the web ...

Casssie
Level 1: Cadet

Can you please advise the HR email support box for ex employees?  the 1300 number no longer operates.  Thanks Cass

deejerydoo
Level 3: Gumshoe

This is actually a community support not feedback question, but you appear to not have an option for asking support questions... I have been wondering why it is I never receive email notifications to forum posts and topics for some time. I have just ...

deejerydoo
Level 3: Gumshoe

Trying to respond to a personal message and am not able to send my reply. All I am getting is: "Correct the highlighted errors and try again. None of the users have PM enabled. Message will not be sent."

00007
Level 1: Cadet

I am being redirected to the Telstra router each time I click on my bookmark (opens up the router login page) or do a fresh search on the BOM webpage (opens up a new page with access denied - as per screenshot). It even changed the logo on my bookmar ...

SLK2007
Level 1: Cadet

I reported a low aerial cable across my drive way, Telstra Report No. 172941529. I was advised that this would be attended to within 48hrs. This problem was reported last Thursday, 20/8/2020 and has, as yet, not been addressed. Are you able to advise ...

HOW DO YOU PRINT A FULL LIST OF WEBMAIL CONTACTS

bbwgus
Level 1: Cadet

ADSL serviceOn Wednesday 19th August approximately 5pm I lost internet access. I did all the things I knew to do which did not work. I rang and was relayed to a text service because "that's how Telstra can serve me better". I texted at 8.11pm but the ...

MrUnsupported
Level 1: Cadet

My wife and I have split up so I took the time off work to go to a Telstra shop to change the details of my account as it was all in my ex wife’s name. I spent time in the shop filling out forms to change the details of my account so I can sign in an ...

teddyboy2014
Level 6: Bloodhound

in the old system, when i deleted an individual email or file, i just deleted them, now I am asked again if thats what I want?

HW29
Level 1: Cadet

I do not have a primary (?) email listed against my account. How do I initiate one. Lots of info for getting a second - 14th Email account but nothing with a primary account. I have been a Telstra customer 20+ years. 

demons27
Level 3: Gumshoe

Can successfully stream from my iPad to my TV via Apple Airplay with no issues on streaming quality or lag. Currently have 3 x Foxtel IQ2 boxes (2 via multiroom) with Telstra. Tried to get a Foxtel Go / AirPlay session to the same TV happening. Airpl ...

Scorpio1
Level 2: Rookie

When I play freecell on my android I often get a red dot down near the bottom. What does this mean?

Set it & forget it

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Setup direct debit