My mobile is on an out of contract mobile plan small. I don’t use the data on my mobile, so I hotspot the mobile so I can use the data on my iPad which is also on an old tablet plan not yet out of contract. If the mobile plan is changed to an upfro ...
The data that is being recorded on my account is excessively higher than what I actually use. I've been monitoring what I use as I reached the 50% mark in only the first 10 days. I have only ever reached the 50% auto generated email a few times in th ...
your recharge on... expires tomorrow. I have already recharged, however keep receiving this email. Is it really going to expire? Or is it just a case of left hand not knowing what the right hand is doing...
I cannot check data on prepaid mobile broadband band, I cannot access it through m.telstra as in the past.
The service number <removed for privacy> does not show in my account, I have recharged but have no idea if data already there has rolled over. ...
We have recharged a couple of activated Telstra $10 sims with a $30 recharge expecting to get the 8GB plus bonus 17GB but have been told that only 8GB has been received. Does the bonus 17gb not work on the $10 Telstra Sim?? Thanks in advance zScott
Is there anyone out there who can tell me how to check how much data i have on my prepaid laptop modem. it used to be so easy, click on the web page, i can see how much data i have left, and hit the recharge icon.easy, but some goose at telstra chang ...
Hi would be nice for a board regarding old data plans being migrated to Telstra new mobile data plans.
Two of my old plans have been migrated to the new Telstra mobile broadband plans and if I'm missing something let me know. I am sure I was promised ...
Since covid-19 an no work getting data is hard, sometimes I have to go with out, so last night I buy recharge at 30$ an by tonight it's all gone an I haven't changed the way I used my data, I've changed over from boost an lost 40$ starter Sim then 30 ...
When using the My Telstra app, I don’t have the option under Services to select select Manage select Telstra Mobile Protect &choose the mobile service I’d like to manage & setup restrictions on. Refer - https://www.telstra.com.au/support/mobiles-devi ...
Sudden unexplained sever drop in internet speeds and performance every speed test comes back to almost 1/10th of what im supposed to be getting and I've already done all the basic self fixes.
Using a Telstra 4G service in Alstonville NSW to make and receive calls over a SIP based PABX. Last 5 weeks it has been woeful - calls dropping out, bad voice quality, calls not even making it through. Outages map says no interruptions in our area, b ...
My mobile is on an out of contract mobile plan small. I don’t use the data on my mobile, so I hotspot the mobile so I can use the data on my iPad which is also on an old tablet plan not yet out of contract. If the mobile plan is changed to an upfro ...
Hi would be nice for a board regarding old data plans being migrated to Telstra new mobile data plans.
Two of my old plans have been migrated to the new Telstra mobile broadband plans and if I'm missing something let me know. I am sure I was promised ...
A few years ago, Telstra had data sharing. That allowed us to put all of our devices’ allowances into one “bucket”. Then each device could draw from the same “bucket.”As noted elsewhere, data sharing was discontinued a few years ago. However, the sam ...
I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.
I have tried previous suggestions of going to the das ...
I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...
A while ago, I've asked Telstra to turn off my Son's mobile data when he is not connected to Wi Fi.I now need his mobile data enabled even though he is not connected to Wi Fi so I can track his location. I believe it's just a matter of clicking the d ...
Has anyone applied for the free extra data for Melbourne users? Can someone guide me how it can be done? The website said it can be done in the App from 14th July but I'm not seeing any link anywhere in the app. Found some sites telling it should be ...
Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile. Anyone having the same problem?
Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...
I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...
Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.
Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...
If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF
Hi since the beginning of this month we have experienced connection issues to ROBLOX, Discord, fortnite and a few other games when attempting to play online via WiFi hotspot to iPhones.
prior to this it all worked fine. the games will load but when ...
We have recharged a couple of activated Telstra $10 sims with a $30 recharge expecting to get the 8GB plus bonus 17GB but have been told that only 8GB has been received. Does the bonus 17gb not work on the $10 Telstra Sim?? Thanks in advance zScott
My bill itemises the date, time and place for internet sessions but there are a few that don’t look right, unless my son borrowed my phone and took it somewhere! If anyone can explain how that works that would be great.Thanks
I was told today at about 1630 hrs by a Tesltra staff member that data sharing has already been scrapped for personal accounts and they are also scrapping it for corporate accounts in the next few months. Is this true. If so I can assume that Telstra ...
I was using auto recharge for pr paid mobiles but when our new credit card arrived our old auto recharge was cancelled, now I find I cant set it up again, the pull down menu and buttons dont work in the window so how do I set up auto re charge again, ...
Hi,so in the app it says my bill has been paid & I called Telstra, the automated voice says I don’t have anything owing either. However, I’m unable to use my data or text. Also when I call it tells me to contact my provider? I try contacting them but ...
I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow
I'm not able to check my mobile data usage neither from Telstra App on my phone or My Account page my laptop for at least last three month. The error "There was an error retrieving your details. Please try again later"
I have a 4GX Hotspot,I have had it since the 2nd of September, and twice in that time, I have had roughly 21 gig of of data disappear twice, firstly 20 gig over a 3 hour period, and secondly 21 gig over a 7 hour period (while I was asleep). There we ...
Hi,I am hoping someone can help here as I am lost for where our data is being used.I activated a new mobile data package about two weeks ago and we have apparently used 85% of 200gb in that time. My system setup is Netgear LB2120 LTE modem set to Bri ...
I am totally confused. When I checked my account online I found that I am on Telstra Prepaid Complete and a recharge would be needed today, while on the Telstra app on my actual mobile I am still on Prepaid Max and I have another week to recharge. ...
Hi. I just received a text message from Telstra as follows............ Get $10/mth bonus credit for 12 mths on a new $55 mth-to-mth plan. That's all well and good for someone who needs the data and is prepared to pay to price, but I never use data on ...
Currently have 3 devices, unable to view data usage for one of the devices always says !Oops..... Please try again later.Changed plans on this number only on 18/06/2020, have not been able to view usage since. Contacted Telstra via chat on app on 17/ ...
My iPad contract (data & device) expired on 6/9/2020. Today I have tried to upgrade to a new plan, via Telstra app, but it keeps saying I have no service to upgrade. My old plan was $59/mth for 25gb, plus device. The new plan I’m trying to upgrade ...
So my data usage comes up as something went wrong both on app and on telstra page. I have been told to restart my phone and it will fix this. Can you tell me how restarting my phone will make a change on telstra server? Also to I changed my plan and ...
Hello team,Currently, we are having share data service over multiple devices. How to find previous or past months' data usage. (Historical mobile data usage)
Hello folks,Have been reading some posts about prepaid recharges vanishing?Happened twice to me a few years ago, 2 x $20 recharges for my tablet, so data only, after a big investigation by myself I found the culprit!... somehow all my credit went to ...
I made a whatsapp call to international number , I got charged international direct chargesIs there any way to get a response from a real Telstra support other than the brain dead Codi
I compared 4G data downloads between Optus and Telstra over several days. Typically I use around 4 GB/day with Optus, but with Telstra it's around 10 GB/day. Same network and same daily use over several weeks. All I do is change out the sim card in t ...
Hello