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373
Level 1: Cadet

Hi my remote control has stop working I  have replaced new batteries amd still no.success. can you please arrange for a new one to be sent or contact me on my mobile number thank you

cam81
Level 1: Cadet

It’s a roku model 4701tl

I have been through the steps trying to activate something that does not show up, question is why does it not show up in my app?  I have contacted telstra and they told me I am not eligible, I understood this but I asked as to why I am not eligible.. ...

michael1261
Level 1: Cadet

Hello, My Foxtel box will not turn on. Can you please help and I have unplugged it and reset it but still nothing 

HD71
Level 2: Rookie

iQ4 query.Is there any way to switch easily from a Foxtel recording to a TV channel and back again to the recording without having to go through HOME and Continue Watching each time? I know I can go from the recording to TV by pressing FOXTEL on the ...

Pastrycook
Level 1: Cadet

Our iq 4 box is not working. Iq 2 box does work.  Remotes are working. The box either does not come up on tv or comes up for a little time. Unable to change channels either in the remote or the box. Very shortly after that it drops out. Been on the h ...

Jcad
Level 1: Cadet

From iQ2 to iQ3 or 4

Jcad
Level 1: Cadet

Unable to access On Demand programs. Box is connected to the internet and internet is working. 

Zazzle
Level 1: Cadet

Move house How do I change my address and keep Foxtel?

Jooby5
Level 1: Cadet

My Foxtel boxes are not showing the correct time in SA. Still 1 hour ahead despite me turning off the boxes and resetting the Internet.

Ludmax
Level 1: Cadet

Foxtel advises that On Demand has been discontinued  for iq2. Foxtel advised an upgrade to iq4 was $150, why is Telstra quoting $185. MyFoxtel is through Telstra. We have been Foxtel customers for 20 years and in that time have never been offered upg ...

indespair
Level 1: Cadet

We are renovating and need to relocate the satellite dish

15081
Level 1: Cadet

When i got my iq4 the technician said to use my existing remote which was from my old foxtel box. How do you watch on demand if there is nothing on the remote to press.

DonnyDark
Level 1: Cadet

how do i cancel foxtel on my account

RazzleDazzle67
Level 1: Cadet

Why did my Foxtel go up $36 this bill I haven’t received any notifications 

Sheenaa
Level 3: Gumshoe

There’s something wrong with the new Telstra tv2. The picture zooms in when watching channels 7, 9 and 10. Only happens when watch those 3 channels. Any idea with what could be happening. It’s not my tv or the hdmi cable as it works perfectly fine wi ...

graemeshoob
Level 2: Rookie

Moble internet phone tablet and tongle

JeffOffer
Level 1: Cadet

Would like to add a screen for getting Foxtel to chrome cast while travelling

Fred5248
Level 1: Cadet

Why doesn't my IQ4 adjust for the end of summertime? How the hell do you do it manually?

Jamie8915
Level 1: Cadet

I’m trying to get the kayo deal but when it comes to sending the code it is sending it to a number that isn’t linked to my plan. There is only one number on my contract. How would I go about getting the code so I can start watching kayo 

Hori1
Level 1: Cadet

With the $5 Kayo subscription how many screens can it be used on?

Jooby5
Level 1: Cadet

My Foxtel boxes are not showing the correct time in SA. Still 1 hour ahead despite me turning off the boxes and resetting the Internet.

indespair
Level 1: Cadet

We are renovating and need to relocate the satellite dish

Fred5248
Level 1: Cadet

Why doesn't my IQ4 adjust for the end of summertime? How the hell do you do it manually?

Hori1
Level 1: Cadet

With the $5 Kayo subscription how many screens can it be used on?

JSR78
Level 3: Gumshoe

The time on my IQ4 has not changed for the end of daylight savings. How do I fix this?

MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

hawty
Level 4: Private Eye

In the last few days using Telstra TV2 and some videos on YouTube, Nine Now, SBS on Demand (?others not yet tried) get stretching/zooming of images (inc. people) on the screen so cannot see part of the picture. It does not happen with all scenes on t ...

Remi2
Level 1: Cadet

I can’t get Foxtel On Demand anymore and it was always a part of my package.

7PD
Level 1: Cadet

I have a Telstra account with Foxtel as my only service. Why can't I sign up to the Kayo offer ?

Mjlowe
Level 1: Cadet

I have an extra package put onto my account which I didn’t order and I am being charged for it.I need to cancel and be reimbursed.

DiG61
Level 1: Cadet

Have moved home and wish to cancel Foxtel service.How do I contact Telstra to do this???

Eagleboy
Level 1: Cadet

We have two mobile devices on our account. If I sign up for the Netflix offer via my Telstra account, will I be charged $10.99 a month for each mobile device ($21.98 per month), or does the $10.99 per month cover both mobile devices?

ree0706
Level 1: Cadet

I spoke with a foxtel respresentative awhile ago and they were talking about reducing our monthly charges to approximately $90

Benskins
Level 1: Cadet

Hi I have a telstra Id but I have no telstra services. I want to buy a teltsra tv but want to make sure I can use it without having to have another telstra services (such as a phone) 

Gav24088
Level 4: Private Eye

Hi all, I’ve recently installed an IQ4 to replace our IQ2. Despite doing multiple resets and full channel scans, we are unable to view prime 7, 9 or WIN 10 in their HD channels, only SD. They show up in the local channel sources, however there’s no “ ...

Scott109
Level 1: Cadet

How much for fox sport 

idiotface
Level 3: Gumshoe

So has anyone got the all access game pass ultimate to work or should we just be hitting up Telstra for a refund at this point?

duaneharry1
Level 2: Rookie

We have recently come across from cable internet to a NBN bundle which includes internet, mobile phone and foxtel. We have a IQ 2 foxtel box so I assumed it wasn't needed now as the cable is being discontinued. We logged into Foxtel through the app o ...

fpul
Level 6: Bloodhound

Hi , We are currently on an old Telstra Bundle ,"Home Internet Entertainment Plus with Sport".as we have recently purchased a new Smart TV we are looking at changing our bundle ,plan.We are on NBN it has now settled , and the website notes that we ar ...

Emanneercs
Level 3: Gumshoe

Hi all. I thought I would post this as it may help someone with a similar problem to mine. We couldn't run Zoom or even access the Zoom website after getting the Game Optimizer option installed on our Telstra Gen2 DJA0231 modem.The problem took a cou ...

Manicman1
Level 2: Rookie

 Hi all. game optimizer is not visible or accessible from my modem login on my account and unable to connect through DumaOS app how do i get it to work?

Tammy1975
Level 1: Cadet

Hi I’m trying to order the boxing on main event tonight,how do I do that???

GraWar
Level 1: Cadet

Telstra TV is not moving past successful 'wireless connection' screen. It appears it's not recognising my television. Why????

michael1261
Level 1: Cadet

Hello, My Foxtel box will not turn on. Can you please help and I have unplugged it and reset it but still nothing 

Zazzle
Level 1: Cadet

Move house How do I change my address and keep Foxtel?

Twistah
Level 1: Cadet

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

Kiwiflatwhite
Level 2: Rookie

Ive been through quite an experience after receiving what many have with the IQ2 email from Telstra advising you have to move to IQ4 satellite. Well after an endless amount of back and forth the IQ4 and Sat is finally installed but with one problem t ...

Jeathers
Level 1: Cadet

The History Hit App have advised they are now available on Roku but it doesn’t appear on the device as an available App. Has anyone who subscribes to History Hit been successful?

angeljack
Level 1: Cadet

I rang telstra today and changed from old entertainment and drama pack to movies, foxtel plus and Netflix. When should I see the change in foxtel?

melissam78
Level 1: Cadet

i just got an email for free 3 months of binge, i joined up again cause of the HBO max stuff. well went to redeem it and it said i already redeemed one in the past. how is this fair, why send me an email i can get one and get me excited just for me n ...

Gh24
Level 1: Cadet
Dieselrose
Level 2: Rookie

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

Traco1
Level 2: Rookie

I have Foxtel from Telstra using cable with an IQ2 box. Just bought a smart TV which includes the Foxtel app, so I signed up to Foxtel Now from Telstra's free 1 month offer so I can start streaming content from the internet and eventually ditch the c ...

JSR78
Level 3: Gumshoe

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Colin48
Level 1: Cadet

I no longer use the Foxtel magazine but can't work out how to cancel it.

Wambisurf
Level 1: Cadet

Switch Netflix payment to Telstra billI used to have this however has dropped off!!I have signed up to Netflix with a credit card for payment. Is there a way of transferring this to “pay via my telstra bill” without cancelling and starting a new Netf ...

JohnnyGGG
Level 1: Cadet

I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?

corniglia
Level 2: Rookie

I have foxtel from Telstra which according to their site now includes movies and sport in HD. I have, for years been paying $10 a month for HD as I was initially told if I didn't the free to air channels would not be in HD. Is this still the case doe ...

Chrissy0350
Level 2: Rookie

Hi I have Foxtel on Telstra but my on demand used to work but now it’s saying either need internet connection or listings not available 

Eb93
Level 1: Cadet

Does my new Foxtel upgrade need NBN to be connected as not connected yet and have no installation date as yet

Yadams
Level 1: Cadet

I've got a cellular Ipad and am trying to sign up to binge but even though my only contact options are email, it won't send a six digit code. I know my SIM card has a number but it's Data only and does not receive text. Anyway around this? 

Peter307
Level 1: Cadet

Hi Everyone, if I don’t log into the MyFoxtel app or TV guide app i can see the programme info for the local FTA HD Channels (Gold Coast area)When i log in to the app the HD channels don’t disappear Can this be fixed ?

Bh31
Level 1: Cadet

Is Netflix included in a platinum package for Foxtel via telstra 

Peterc4
Level 1: Cadet

I am trying to sign up for Foxtel through Telstra I did previously have an account with Foxtel So I tried to click on the button saying re-activate account and it asks for a credit card because I’m signing up through Telstra now do I have to sign up ...

Mumstaxi01
Level 1: Cadet

Went to watch 7plus last night and it wouldn’t load. I uninstalled it. Restarted the Telstra box and now I can’t reinstall it 

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