Gaming (Xbox All Access)

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

My original Xbox Series X which I ordered a month ago was cancelled yesterday because I notice the delivery address was incomplete. So I chatted online to request correction to the address. The chat agent direct me to a web page which I am able to ch ...

I've been trying to end my Xbox All Access membership (by buying out the rest of the price remaining) since before October 2020. Due to the hours I work, calling within business hours is almost impossible and the Telstra 24x7 app has agents promising ...

Hi, When we setup our X Box Series S, my young son, in his eagerness to play, claimed the Game Pass on his Xbox account. If I do a hard reset of the Xbox am I able to 'reclaim' the Game Pass on my account? The issue is my son also lives with his Mum ...

<span;>My grandson has an Xbox at his mums house and a different one at his dads. At his excitement at getting his latest XBox which I organised on Friday, he signed up and claimed the ultimate gamepass that was part of the deal with Telstra with his ...

As of the 7/1/21.I became a new NBN and mob,Xbox series X bundle customer. I have received my first bill_dated from 7/12/20. To 7/1/21.What on earth.No update on Xbox X dilivery times to TAS.I am well aware of the console shortage.Yet I was told as o ...

I currently have an Xbox One and only yesterday ordered a Series X with All Access. Because of this, I cancelled my existing Gamepass Ultimate subscription so I wouldn't be charged twice. From what I hear, we can only activate the included All Access ...

HiI ordered ONE  XBox Series X thru Telstra along with the All Access promotion. However in the space of about four days I have now received TWO XBox units. The last thing I need is to be paying for two XBox packages. How do I return the second unit ...

i ordered my xbox series x today - got the reference number but haven't received the confirmation email and it doesn't appear under my orders. ??? anyone else had this happen

Hi there, I'm a new customer of Telstra. The reason why I join Telstra is that I would like to order an Xbox series x console, but apparently, I got rejected several times saying that I am unable to place an online order. I talked to one of the custo ...

I placed an order for Xbox x on 6/11/20 and received details including my order number.Going into local Telstra store to see if there was any updates on delivery on 4/12/20 and told that I was sent an email as my order had been cancelled.Never receiv ...

It shows up on my bills ?? For two days or so, still no sign of it. Do you have any of the location would be apparicted — Name acc for it is my dads - Jeremy Montrose & it’s under my name tho - Ethan Montrose. 

Hey y'all, 
So I am currently a Telstra customer with a (Lease plan), upon looking at ordering the Xbox Series X, I went to order it online, I put in my username and password, it then said "Xbox All Access is only available for customers with an activ ...

Hi everyone.Received my Xbox Series X from Telstra. After successfully setting up the console & installing Call of Duty Cold War the console keeps freezing and shutting off by it self with less then 1 hr being on.Checked settings, even reduced displa ...

I'm trying to redeem my all access account from "included with this Xbox" but it keeps giving me a try again error? I've tried messaging support to no prevail to tell me to message Xbox support, messaged Xbox support to get told to contact Telstra?

When I try to claim my Xbox all access account it keeps coming up with a try again error

Hi,I have a faulty series x console that has died. Received it on launch day, set it up and that's where it all started to unravel.Console continually shut down every 5 mins or so. Called xbox support to help resolve the issue and got it reset and co ...

@telstra this is getting ridiculous. I literally can’t get anyone on the phone, live chat, Twitter, Facebook, CrowdSupport or product review to respond to my questions...do you guys have customer service reps anymore?Can’t get any answers at all abou ...

So I’ve spoken to live chat about my Xbox all access order and over the phone and while they all say “we have your order” no one can confirm if it’s provisioning with no issues, pending, anything specific. Any help from anyone?

I ordered the Xbox Series X All Access package this morning and after completing the process, the system sent me to set up Direct Debit, so I did that and then .... nothing. My account shows no order processed, but I received the order confirmation e ...

Hi There,

I recently pre-ordered the Xbox Series X and after a confirmation email today, it has it as delivered to an old address in South Australia. I am currently in Melbourne and am hoping to find a solution to get it changed. Is there a possibilit ...

Can I order 3 Series X consoles with the current deal on? I obviously want one for myself, but I also want to get them for my kids as we all play online together.

When I placed my order I ordered an extra controller with my xbox and only the xbox got delivered, no extra controller to be seen. Of course trying to get in touch with Telstra has been a nightmare and now I have no idea what to do.