Entertainment

Gaming (Xbox All Access)

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

Sellll
Level 1: Cadet

I received my Xbox x in dec and no issues with the subscription until Thursday. It stopped working and wants me to purchase the subscription. I have been on Telstra chat and phone EVERYDAY since Friday and all I get told is it’s being escalated or on ...

KAME1984
Level 2: Rookie

My Game Pass subscription included in my All Access Bundle has expired after only one month. No one seems to be able to help

captainfez
Level 2: Rookie

Hi. I received my Xbox Series X a couple of months ago and redeemed the code on the machine (as it doesn't come with a physical one like the One S) at setup. This rolled my previous membership into a Game Pass Unlimited/Ultimate membership, and every ...

Timpact
Level 2: Rookie

I received my Xbox Series X yesterday although the delivery did not include a 24 month all access redemption token. 
If I recall a redemption card should have been included in the delivery from Telstra. 

There is one month ultimate gamepass included fr ...

XXXXP
Level 1: Cadet

Game pass only showing as one month, how do I activate the 24 month access?

wezza79
Level 2: Rookie

Just received my Xbox Series X console.  Set up and trying to redeem the Game Pass Ultimate subscription from the "Included with console" section, but it's returning an error every time I try. Am I missing something?

KAME1984
Level 2: Rookie

I have had my X box Series X since late January through the all access bundle. Everything was great until my game pass stopped working. My Microsoft accounts says gamepass has expired

jaydenhumphries
Level 1: Cadet

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Miguel2
Level 1: Cadet

When will this be available in the Telstra points store? It has been out of stock for months now. Will it be restocked anytime soon? 

Aaron_78
Level 1: Cadet

I have been using ultimate since November (upgrade from game pass gold to ultimate through Telstra). Today, my games pass ultimate has expired? I can not access any games that i have downloaded. However, played tjem yesterday.

Dianea11
Level 1: Cadet

I purchased an x box from Telstra in Dec for my son to open Xmas day. Today it has broken and won’t even turn on. Went to the store they won’t exchange it in store as over 1 month since purchase. Received the most appalling customer service and now h ...

idiotface
Level 3: Gumshoe

So has anyone got the all access game pass ultimate to work or should we just be hitting up Telstra for a refund at this point?

chrisjw1980
Level 2: Rookie

Xbox device subscription for 12 months expired after 1 month and it hasnt renewed. Who do i contact to have this fixed

Gh24
Level 1: Cadet

clockwatching
Level 1: Cadet

Received my All Access order yesterday with my series X. Unfortunately I am unlucky and my console is dead on arrival. I have tried using the chat /message function for Telstra and nobody seems to know what I’m talking about. I need a replacement con ...

Dieselrose
Level 2: Rookie

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

Turbskii
Level 1: Cadet

Hi, I have an XBOX S Series with 24 month game pass included.. In settings it is showing as claimed however Xbox is still atempting to charge my credit card for monthly game pass fees.. Now I no longer have access to the game pass on my xbox even tho ...

Cosmoa
Level 1: Cadet

Ever since the series x launch I’ve not had the telstra auto renew. Been in contact with both Xbox and telstra. At first Microsoft said they will reset my claim each month, which never happened. This was after multiple days of being in calls/chats fo ...

BSamson
Level 1: Cadet

Hi,so my partner bought me the series x with 24 month all access in December. I claimed the all access with my Xbox account, said account still had just under a month of ultimate I had paid for left. I let that run out waiting for all access to kick ...

Turbskii
Level 1: Cadet

I’m trying to contact Telstra to cancel a service effective immediately however being told to send a message and I can’t actually talk to anyone to help.. I have sent multiple messages over 2 days with no assistance whatsoever! Please help before we ...

Arutha8
Level 1: Cadet

Hi there, It has been more than a month since i received and activated the game pass ultimate in all access for series x, my billing cycle already passed and I already paid second month of 46$ for all access; however, I did not receive the second mon ...

Bigtones
Level 1: Cadet

Hi, I ordered my xbox series x all access mid December and was told I would receive it after Xmas. Xmas is long gone and still have nothing. How long should I expect to wait? It's been almost 2 months....

Padombo
Level 1: Cadet

I placed an order online on 24th August which at the time told me my delivery would be 9th December. I contacted through chat on 7th Dec to see how things were progressing where I was told my order hadn’t been fully processed. Last week I still hadn’ ...

keku24
Level 1: Cadet

My original Xbox Series X which I ordered a month ago was cancelled yesterday because I notice the delivery address was incomplete. So I chatted online to request correction to the address. The chat agent direct me to a web page which I am able to ch ...

MissCJ
Level 1: Cadet

Hi,Just received the xbox series x all access bundle from Telstra.  I'm at a loss how to activate the game pass subscription...is it the 'claim it' option that is displayed below the panel that states game pass included on this console.  This appears ...

idiotface
Level 3: Gumshoe

So has anyone got the all access game pass ultimate to work or should we just be hitting up Telstra for a refund at this point?

K1960
Level 1: Cadet

When do we get delivery of product if we order now

tarbardiosa1
Level 2: Rookie

I was just wondering if Telstra is planning to send the Series X earlier then expected due to the possible delays introduced by covid? I'm lucky enough to be in wave 1 but due to covid I'm not expecting the console on launch day if its sent in usual ...

Efun
Level 2: Rookie

I went through early this morning to Pre-order my Xbox Series X as part of Wave 1.I followed all the steps and got the confirmation number, however I didn't write it down, expecting that I would get this confirmation number as an email. It's now been ...

KaosS
Level 2: Rookie

Hey guys, I cannot play online games on my PS4 since yesterday as when i connect my PS4 to the internet, everything seems to be normal but it takes an unusually long time to find my NAT type which comes up as NAT type 2. It says that my router does n ...

jaydenhumphries
Level 1: Cadet

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Gh24
Level 1: Cadet

Dieselrose
Level 2: Rookie

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

keku24
Level 1: Cadet

My original Xbox Series X which I ordered a month ago was cancelled yesterday because I notice the delivery address was incomplete. So I chatted online to request correction to the address. The chat agent direct me to a web page which I am able to ch ...

NotInTheFace
Level 1: Cadet

I've been trying to end my Xbox All Access membership (by buying out the rest of the price remaining) since before October 2020. Due to the hours I work, calling within business hours is almost impossible and the Telstra 24x7 app has agents promising ...

FlyingSquid
Level 1: Cadet

Hi, When we setup our X Box Series S, my young son, in his eagerness to play, claimed the Game Pass on his Xbox account. If I do a hard reset of the Xbox am I able to 'reclaim' the Game Pass on my account? The issue is my son also lives with his Mum ...

tanyascott7
Level 2: Rookie

<span;>My grandson has an Xbox at his mums house and a different one at his dads. At his excitement at getting his latest XBox which I organised on Friday, he signed up and claimed the ultimate gamepass that was part of the deal with Telstra with his ...

Shalom1982
Level 1: Cadet

As of the 7/1/21.I became a new NBN and mob,Xbox series X bundle customer. I have received my first bill_dated from 7/12/20. To 7/1/21.What on earth.No update on Xbox X dilivery times to TAS.I am well aware of the console shortage.Yet I was told as o ...

Someguyasking
Level 1: Cadet

I currently have an Xbox One and only yesterday ordered a Series X with All Access. Because of this, I cancelled my existing Gamepass Ultimate subscription so I wouldn't be charged twice. From what I hear, we can only activate the included All Access ...

port50side
Level 1: Cadet

HiI ordered ONE  XBox Series X thru Telstra along with the All Access promotion. However in the space of about four days I have now received TWO XBox units. The last thing I need is to be paying for two XBox packages. How do I return the second unit ...

Hawkee81
Level 1: Cadet

i ordered my xbox series x today - got the reference number but haven't received the confirmation email and it doesn't appear under my orders. ??? anyone else had this happen

Jzzzz
Level 1: Cadet

Hi there, I'm a new customer of Telstra. The reason why I join Telstra is that I would like to order an Xbox series x console, but apparently, I got rejected several times saying that I am unable to place an online order. I talked to one of the custo ...

MM281
Level 1: Cadet

I placed an order for Xbox x on 6/11/20 and received details including my order number.Going into local Telstra store to see if there was any updates on delivery on 4/12/20 and told that I was sent an email as my order had been cancelled.Never receiv ...

Ethyy27510
Level 1: Cadet

It shows up on my bills ?? For two days or so, still no sign of it. Do you have any of the location would be apparicted — Name acc for it is my dads - Jeremy Montrose & it’s under my name tho - Ethan Montrose. 

Steven2000
Level 1: Cadet

Hey y'all, 
So I am currently a Telstra customer with a (Lease plan), upon looking at ordering the Xbox Series X, I went to order it online, I put in my username and password, it then said "Xbox All Access is only available for customers with an activ ...

Daddy_Patrick
Level 1: Cadet

Hi everyone.Received my Xbox Series X from Telstra. After successfully setting up the console & installing Call of Duty Cold War the console keeps freezing and shutting off by it self with less then 1 hr being on.Checked settings, even reduced displa ...

Shazza50
Level 1: Cadet

I'm trying to redeem my all access account from "included with this Xbox" but it keeps giving me a try again error? I've tried messaging support to no prevail to tell me to message Xbox support, messaged Xbox support to get told to contact Telstra?

Shazza50
Level 1: Cadet

When I try to claim my Xbox all access account it keeps coming up with a try again error

LorddVad3r
Level 2: Rookie

Hi,I have a faulty series x console that has died. Received it on launch day, set it up and that's where it all started to unravel.Console continually shut down every 5 mins or so. Called xbox support to help resolve the issue and got it reset and co ...

Steviolololz
Level 2: Rookie

@telstra this is getting ridiculous. I literally can’t get anyone on the phone, live chat, Twitter, Facebook, CrowdSupport or product review to respond to my questions...do you guys have customer service reps anymore?Can’t get any answers at all abou ...

Steviolololz
Level 2: Rookie

So I’ve spoken to live chat about my Xbox all access order and over the phone and while they all say “we have your order” no one can confirm if it’s provisioning with no issues, pending, anything specific. Any help from anyone?

Undertale
Level 4: Private Eye

I ordered the Xbox Series X All Access package this morning and after completing the process, the system sent me to set up Direct Debit, so I did that and then .... nothing. My account shows no order processed, but I received the order confirmation e ...

JoshT97
Level 1: Cadet

Hi There,

I recently pre-ordered the Xbox Series X and after a confirmation email today, it has it as delivered to an old address in South Australia. I am currently in Melbourne and am hoping to find a solution to get it changed. Is there a possibilit ...

Jones04
Level 1: Cadet

Can I order 3 Series X consoles with the current deal on? I obviously want one for myself, but I also want to get them for my kids as we all play online together.

Phoenix12760
Level 1: Cadet

When I placed my order I ordered an extra controller with my xbox and only the xbox got delivered, no extra controller to be seen. Of course trying to get in touch with Telstra has been a nightmare and now I have no idea what to do. 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit