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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

BTM81
Level 1: Cadet

How to replace this modem? Mine is gone! No power signal...

SignOfTheTimes
Level 3: Gumshoe

Hi All, Just moved into new premises that is NBN enabled FTTC. Received two modems now and an NBN visit to check on connection but the SmartModem is always defaulting to LTE mobile mode. After a few troubleshooting sessions received second modem toda ...

Astroboy1976
Level 2: Rookie

OK, so I have a bunch of Lifx globes. The can work both locally through my internal network or can also be connected to the cloud which means they can be controlled externally.  When my Telstra smart modem is working normally, the lifx globes are con ...

Dsquall1
Level 2: Rookie

I've been trying to get connected to Telstra cable for the last month and have not gotten any useful resolution for the last month. I have had all the hardware put in and have even purchased a modem for myself, unfortunately after repeated attempts t ...

NoMorePatience
Level 1: Cadet

I have ADSL2 that stops working about every other month. The technician comes and checks lines within the house: no problems, all Ok. Then they leave and do something at the pillar and the internet starts working. Are they pulling and reassigning cop ...

RED11SHENRON
Level 1: Cadet

I can't access http://mygateway.gateway/ on my laptop ethernet unless I put it on Wi-Fi. But I used to be able to access it on ethernet why not anymore

Shell0209
Level 1: Cadet

CMc7
Level 2: Rookie

I chatted with Telstra support to find the best option to hook up home internet. I let the consultant know that we don't have a phone line or phone point and he recommended the Core Internet deal that we signed up for. In the documentation I've recei ...

Deeeuu
Level 1: Cadet

contact Telstra re internet speeds 

DaisyStarbright
Level 2: Rookie

Hi,   I've had to have my laptop rebuilt and Windows 10 reloaded, and when I have added my Bigpond email server settings I am not getting all my historical emails down from the server?. I am only receiving new incoming emails.    All my old folders h ...

madcrx1
Level 1: Cadet

This has been an ongoing problem now and I have been dealing with Telstra now for over 3 months in relation to this. I have spend hours on the phone with technical support. I have spent up to 12 hours over two nights on the messaging chat tool. The i ...

derek501953
Level 1: Cadet

nbn

Any body having slow nbn in pialba Hervey bay qld 4655 

juststeve
Level 1: Cadet

Hi,I get the following message when trying to login to my email account. "Too Many RequestsThis message should not be seen during normal system usageYour IP address has made too many login requests in too short a time span.If you are having legitimat ...

Wolp
Level 1: Cadet

With the recommended upgrade to Smart Modem Gen 2 i no longer have the WIFI range that I enjoyed previously with the TG799vac modem, making my Xerox printer, located a short distance away in my study, inaccessible to any of my devices. Only inconveni ...

00README
Level 2: Rookie

Starting about 00:40AEST, 25 March 2021, my Telstra Smart Modem Gen 2 is no longer assigned a public IPv4 address nor IPv4 gateway address. It still receives its IPv6 address and gateway. Since this time I have not received any email to my mail serve ...

Foolproof
Level 1: Cadet

Woke up yesterday to find that I had been put on superfast Broadband with with speeds well over double premium speeds woke up this morning to find speeds had gone to super slow , no wonder telstra offers 6 months free superspeed. I did not ask for ch ...

Ragedps19
Level 1: Cadet

the DNS and line regerstery spamMy internet has been slowing down for last 4 day
few drop a day where normal but speed would go back to normal but every rest that gets done has been slowly dropping the speed more and more
standard speedtestCurrent spee ...

hellow
Level 1: Cadet

Hi there, I am about to move into a house where it is covered by NBN HFC. Obviously HFC is not available at the moment so I was wondering if there was any update as to when NBNco will start taking order for HFC again? In the meantime, my only option ...

JuliaHunag
Level 1: Cadet

I am currently living in the Highett area. There was an NBN maintenance suppose ve taken place on the 25th of March. However, NBN cancelled the maintenance. Funny enough, right after the 25th of March, my NBN box constant drop to downstream upstream. ...

ladytracey
Level 1: Cadet

Just sold our home, having been on the regular NBN for several years, and have moved into a rental in a Velocity housing estate while we build elsewhere. 

We’ve done BYO router (the same Netcomm router we used for our NBN) because being in a rental we ...

Ragedps19
Level 1: Cadet

Last 4 days the internet speeds have slowed down to unusable speeds and multiple DNS problems in router. providing pics of speedtest an older one with usual speed around 20mbs down and low ping and a current one.

mikep4
Level 1: Cadet

NBN

 hi i have received a number of emails about my broadband being slower than it should be i have tried to get in touch with someone many time but had a problem trying to speak to a real person , i am thinking seriously of changing my provider ,if anyo ...

NickN
Level 1: Cadet

I have a Telstra NBN Static IP service FTTC for my Gen2 modem. The subnet mask is not displayed on the internet page. Does anyone know what the subnet mask is?

Adub83
Level 2: Rookie

Hi, I really can't understand this - it happened a few months ago but resolved itself. My mobile phone won't connect to my home wifi (telstra nbn) - the little wifi symbol won't even come up on the phone. I've just got to work and it connected to the ...

SignOfTheTimes
Level 3: Gumshoe

Hi All, Just moved into new premises that is NBN enabled FTTC. Received two modems now and an NBN visit to check on connection but the SmartModem is always defaulting to LTE mobile mode. After a few troubleshooting sessions received second modem toda ...

Astroboy1976
Level 2: Rookie

OK, so I have a bunch of Lifx globes. The can work both locally through my internal network or can also be connected to the cloud which means they can be controlled externally.  When my Telstra smart modem is working normally, the lifx globes are con ...

Wolp
Level 1: Cadet

With the recommended upgrade to Smart Modem Gen 2 i no longer have the WIFI range that I enjoyed previously with the TG799vac modem, making my Xerox printer, located a short distance away in my study, inaccessible to any of my devices. Only inconveni ...

BuildThisLove
Level 5: Eagle Eye

Hi - hoping someone can point me in the right direction - Optus are now offering a speed pack of 250/37.5 - the up speed being notable - does Telstra offer this and where can I see more - nothing I can find on the website! I've spoken to them and the ...

Corky39
Level 5: Eagle Eye

Have just received Telstra Smart modem (Arcadyan LH1000).I assume NBN tech will provide NBN connection box on transition day.  Should I power up the modem now in preparation?Will the modem connect to internet via 4G backup?Will the modem update the f ...

Elwyn1
Level 2: Rookie

Hi,currently have a NetGear D7000v2, and our connection stats are showing connection speed of 17686kbs downstream and 952kbs upstream. line attenuation downstreak of 28.3db and 12.6db upstream and noise margin for both around 6db. any ideas on what c ...

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

ITFarmer1
Level 1: Cadet

Hi. Not looking for a please stay kinda scenario.. after 16odd yrs I am finally done with telstra.. sorry it is not you it is me.  So the question is now.... how can I cancel... I did this.. .If you’re thinking about cancelling your Telstra home broa ...

RE-1
Level 2: Rookie

Before the NBN has been connected to my premises, with the new modem, my 3 security cameras (YCC365 Plus) have been disconnected. I have those cameras functioning perfectly until the NBN stopped them functioning. I have tried hardly to re-enter the W ...

Doc2021
Level 1: Cadet

I'm probably making a mistake (Telstra seems like impossible to deal with). But I wanted to transfer my NBN from TPG to Telstra.The process just doesn't work. I'm getting an SMS saying "you already have an NBN connection", chose an option and then th ...

Paulj47
Level 2: Rookie

My usage averages >0.5G per day and I had 16G on one day when I wasn't even home?

Fixwireless
Level 2: Rookie

HiMy internet is down for a year and no one from telstra can help solve it. Every time I call it's from level 1 then escalated then they can't solve it and case closed... I am talking to oversea technical support that can't solve the problem...I am o ...

Minniethemooch
Level 1: Cadet

Hi,We have had NBN FTTN for around 3 years and it has just gone from bad to worse. Initially we were surprised to find out we could only get 30 Mbps when our contract said 50 Mbps. Over the years the speed has decreased to about 20 Mbps. Over the las ...

Happy52
Level 1: Cadet

Am changing providers

AAB
Level 4: Private Eye

After years of reliable HFC cable i've had to swap to NBN. 5 months later this process is still happening. Telstra has been utterly uncontactable through any channel, due to being outsourced to the wha-hoo and blaming it all on Covid-19 (though other ...

Jayan88
Level 2: Rookie

Hi all,  I have ethernet plugged directly from smart modem gen1 to the lg smart tv in another room.However it can not connect to the gateaway and DNS servers to complete the connection.Wifi does work on tv but the wired connection does not Ip address ...

3LERGY
Level 2: Rookie

I have just had NBN connected and the smart modem activated. Overnight I lost my ADSL connection and now do not have any internet. NBN which had full lights yesterday now does not. I have been on the phone and online for 5 hours now and still no solu ...

Mate1999
Level 1: Cadet

I have a small home network, there is a desktop that I use with windows remote desktop on iPad, laptop etc. I want the desktop to use the DHCP from Telstra NBN AP but resolve it to a domain name e.g. Desktop.local. The issue is that I don't want to u ...

humboldt23
Level 1: Cadet

I am finding an incompatibility between our PC and our NBN modem. It used to work with the TP-Link Archer T4E AC1200 PCI adapter, then one day started crashing intermittently, often on wake-up. Drivers changed/updated, Windows updated. Didn't help. W ...

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

Chuck71
Level 2: Rookie

Smart People I have noticed that I every time I am on my wifi and I open the WebEx App on my 2018 15" MAcBook Pro that the app opens but is offline.   Is there a setting in the modem I need to change to allow WebEx to safely connect - I suspect it is ...

GeoffWA
Level 4: Private Eye

Modem switched over to 4G yesterday afternoon, I have powered off / on  a couple of times in last 16 hrs but still on 4G. When I run the Smart Troubleshooting from Telstra web page it results in "No Issues Found".  So they are not clever enough to ch ...

hem27
Level 1: Cadet

Hoping someone might be able to shed some light on my current predicament! I've just moved into an apartment/building that is NBN ready. The problem is, there is no wall socket in my apartment for my internet provider (which originally wasn't going t ...

NTJ
Level 1: Cadet

Hi
I have an overhead NBN line to our house (I think it's the old copper type though).  I also have a powerline near it which I know i can't touch or should go near, but what about the NBN line?
Reason for asking is that I want to put a shed up near th ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

PeterKang
Level 1: Cadet

For NBN, what does bundle order in progress mean? Does that mean nbn has not been activated yet? Because there is only mobile backup connection, there is no nbn connection. 

anastacia999999
Level 1: Cadet

 Internet speed test015102050100+1.93Megabits per second Testing upload…12.3M download1.93M uploadLatency: 21 mServer: SydneyYour Internet speed is fine.Your Internet connection should be able to handle streaming an HD video. If multiple devices are ...

danielamorgan
Level 2: Rookie

Hi, Amongst all the other Bogus RVAs I have received, the latest is that I have gone over the limit of my unlimited broadband slow internet service and need to pay so many hundreds of dollars before my service is withdrawn. Obviously another phishing ...

cluster
Level 1: Cadet

I want a real person to discuss my order on why it hasn't be actioned. If you can't do that, let me cancel the bloody order. Next step will be my account....what a joke this company is!!!!

ryanturnerwalsh
Level 2: Rookie

My Telstra game optimiser has been resetting the setting I have set once few days. turning off my ad blocker and deleting my traffic monitoring rules I make. I am wondering Y it is doing this?

GaryS1
Level 1: Cadet

My modem is blue & I need to reconnect to fixed modem not mobile backup. How?

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