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KS72
Level 1: Cadet

I'm having an issue. It only happens with 1 number , when I send an sms next to thet SMS it says SMS sent via server  Can someone please help me to work out how to fix it as it never used to do it .

g_mizzi
Level 1: Cadet

I have a non contract phone plan and need a new phone. Is it possible to add a phone to the plan or do you have to start a whole new plan 

Jane1990
Level 1: Cadet

Hi the screen has lifted off my galaxy watch and i was wondering how i go about getting it fixed and also if telstra stayconnected covers this? 

Oink-Oink
Level 1: Cadet

Hi, I have added an Unlimited International Calling Pack to my Telstra Mobile Account. The question is if I ring an Australian mobile number located in Singapore (they are in Singapore) will that person pay the charges on their account or will it be ...

Alanray64
Level 2: Rookie

I was perusing the Apple Forums and it states that Hotspots are the responsibility of the provider, not sure how true this is however if on the off chance.Recently my hotspot drops out more often than not when connecting to the iPad. it would work fo ...

Olesarge
Level 2: Rookie

I live at Eagle Heights Zilzie 4710. 18 months ago we had 3 bars 4G. Mods were done to the tower at Tanby Point and we ended with no 4g or 3g service inside. Now recently marginally improved 98 - 105 sim reading service inside and outside 125 -128 4g ...

Auds3
Level 1: Cadet

I've uninstalled and reinstalled the app many times, cleared the cache etc but it keeps crashing. Suggestions gratefully appreciated 

Ray94
Level 1: Cadet

Hi, Not sure if anyone has had the same issue. I'm looking to buy a phone outright and each time I follow the links, just after I click next it takes me to an error which reads this phone needs a plan. What is the easiest way to identify if you can b ...

Kyky123
Level 1: Cadet

Has anyone experienced this AND can explain why it is happening??I have a smart tv and was successfully using my hotspot on my apple I phone SE2020 (no updates pending) until I used up my data on last prepaid recharge and got a message that ‘I had da ...

Binky1
Level 1: Cadet

On my phone I have pre paid, I set up auto recharge but it didn,t work. So I tried to pay through pay pal my ususal way of paying and it didn,t work. So paid through visa and it still isn't working. The payment is sitting in my bank so I know it went ...

NB99
Level 1: Cadet

Husband purchased new boxed iPhone 12 for my birthday. Initially set up with Vodafone sim, no problem. Activated new Telstra prepaid and had number ported from Vodafone to Telstra. New Telstra sim shows SOS only, despite numerous resets and restores ...

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

PaullSwain
Level 1: Cadet

Rejected due to BER. What does that mean?

gK07
Level 1: Cadet

In park lane Torquay Telstra 4g reception drops out, is 1 bar, or speeds are 1mbs. We holiday same place many times a year, always challenging getting Telstra mobile to work eg Netflix , kayo 

SomethingCool
Level 1: Cadet

I linked my phone number with an account I cannot remember, I just do not remember the details of the account. 

MishaDarcy
Level 1: Cadet

Apparently I am being charged for international phone calls. I don’t make international calls. Could you tell me where these calls were to, who they were to and the cost of these calls.RegardsStephanie

Wazza54
Level 1: Cadet

LONG WINDED QUESTION BUT I LIKE TO GIVE BACKGROUNDMy Bigpond via Outlook on my Nokia 6.1 stopped working so after troubleshooting  I uninstalled and reinstalled the Outlook app.  All the details re server were hardcoded all I had to do was put my ema ...

Sym12345
Level 1: Cadet

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

johnnjulie
Level 1: Cadet

Hi, I have a mobile plan paid by direct debit each month. In the past I have made small purchase through google play store. Now when I click purchase, on the choose payment list, it shows Telstra unavailable.  Is there something I  changed by mistake ...

StuJenWA
Level 2: Rookie

My wife forgot her Facebook login password. She only has her mobile number registered on her account (no email). When we click on “forgot password” Facebook tries to send a security code to her mobile number via SMS (Telstra service provider) however ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

Elwyn1
Level 2: Rookie

I've had an open incident with Telstra to look into a service degradation near our tower. We live less than 1km from it.We've noticed a big drop in our coverage in the last three months possibly since a electrical storm.We've had a really nice tech c ...

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

Cs17
Level 2: Rookie

My mobile is on an out of contract mobile plan small.  I don’t use the data on my mobile, so I hotspot the mobile so I can use the data on my iPad which is also on an old tablet plan not yet out of contract.  If the mobile plan is changed to an upfro ...

Olesarge
Level 2: Rookie

I live at Eagle Heights Zilzie 4710. 18 months ago we had 3 bars 4G. Mods were done to the tower at Tanby Point and we ended with no 4g or 3g service inside. Now recently marginally improved 98 - 105 sim reading service inside and outside 125 -128 4g ...

MSVICKI
Level 2: Rookie

Hi Everyone I'm very much not tech savvy at all.I have NBN and we run all our laptops and phones via wifi at home.We have 1 TV connected to this also.I am trying to connect a PS4 and a Kogan TV that used to be connected by Wifi but for some reason st ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

Cs17
Level 2: Rookie

My mobile is on an out of contract mobile plan small.  I don’t use the data on my mobile, so I hotspot the mobile so I can use the data on my iPad which is also on an old tablet plan not yet out of contract.  If the mobile plan is changed to an upfro ...

Rapt88
Level 2: Rookie

Hi,I am after an MP3 copy of OneClick notification tone for HTC mobile.An old thread had this but is now closed.(https://crowdsupport.telstra.com.au/t5/android/trying-to-find-htc-one-notification-tone/td-p/273877) DEANJA (Jeff) is the (very helpful a ...

retnif
Level 2: Rookie

Hi all, this is my first post. I purchased a Samsung S21 Ultra on Monday and the Telstra team advised to click on the link on their website and claim the earbuds from Tuesday morning. I have now attempted this on several devices and I get as far as l ...

KRM3
Level 1: Cadet

Alton Downs, Rockhampton QLD, for over a week now we cannot receive calls, make calls nor is sending a text message very often successful. All Iphones, 6,7,11. telstra accounts either work, prepaid.I can have 3 bars 4G and not be able to send a text. ...

LionelRichie
Level 2: Rookie

I bought a new phone for my mother that required a nano sim. Didnt want a replacement sim because that would activate too quickly for me to travel to her as she lives a long way from me, and that would mean her old phone would be redundant and unable ...

BJC46
Level 2: Rookie

Hi,Our mobile which is a T Flip 3 doesn't ring.I have cancelled message bank and when you now ring it says the person is unavailableand it converts the message to text. That is ok but really need it to ring so we can talk.Hope you can help, cheers!

JakeRisk
Level 1: Cadet

I can't seem to find a new mobile plan that is ESim compatible? 

Samngil
Level 1: Cadet

How to activate message bank 

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

arbsygirl
Level 1: Cadet

Hi can somebody help with reconnect of Mobile phone post account payment 

Mark-4065
Level 1: Cadet

I ported my mobile number from Spintel (on the Optus network) to Telstra a week ago. Telstra support say the number porting has been successful, however I have the following issues: 1) Intermittently, people have told me that when they call my number ...

SSS777
Level 1: Cadet

Hi there,I have countless attempt to cancel both of the above  mentioned services. I don't need those services as it complies me to respond. I have chatted on line and the representative have always said it's already done but I still get that prompts ...

YongFina
Level 1: Cadet

Hi, yesterday (21/3) I bought an iPhone with the plan at bunbury store with the extra speaker. I thought it was wireless but it’s not. So, can I exchange the speaker with the wireless one?thankyou.

RL57
Level 1: Cadet

When are the tower upgrades going to be finished in Yarrawonga Victoria. They are paying havoc with the towns communications. I can't make or receive calls can't send messages and I've about had enough of Telstra. Paying for a service I'm not getting ...

Alanunhappy
Level 2: Rookie

Since early morning sms message outgoing have failed along with the my telstra app keeping closing. Making it impossible to send a message or submit contact/,issue submission as telsra call centre and pages say to do.Important business information in ...

KO67
Level 1: Cadet

Help!  I cant get any assistance from TELSTRA, they just say they have high volumes of issues and I have to wait (but I have waited over 45 minutes several times to get some help to no avail)....I have an iphone 8S, which I transferred from OPTUS to ...

J920
Level 1: Cadet

Why do I now need to use the State area code to call local numbers? I’m in Tasmania, if local numbers are called, from either landline or mobile without an area code, they are directed to random numbers in Canberra. This is happening with every local ...

Bucko5
Level 1: Cadet

Puk

All of a sudden phone asking for puk

NSA1
Level 2: Rookie

The Commonwealth Government has a blackspot program where Telstra is installing small cell 4G LTE mobile phone "base stations". Many are installed in areas susceptible to fire and cyclone.What is the maximum number of simultaneous phone calls which c ...

jezzzzza
Level 2: Rookie

After the port from Optus to Telstra prepaid, everything was working fine. Long story short, they had to do a sim swap after activation, so what ended up happening was they activated a new sim with a new number for me with recharge on it and then cha ...

D2ah
Level 2: Rookie

Will need a new phone soon; don't have much use for one and don't have a Mobile phone.  Have heard that you can use a mobile via the modem/router but not clear on whether this includes "normal" phone calls or Skype etc. If so how would one get a phon ...

KS72
Level 1: Cadet

I'm having an issue. It only happens with 1 number , when I send an sms next to thet SMS it says SMS sent via server  Can someone please help me to work out how to fix it as it never used to do it .

Sym12345
Level 1: Cadet

Porting of number from optus post paid to boost prepaid (telstra). Stuck now for 3 weeks (march 13th). Have confirmed fault is with telstra not optus. Its currently sitting with the telstra IT backend team, who dont appear to be doing anything. Have ...

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

BrokenLeaky
Level 1: Cadet

Kayo $5 subscription is puss. Doesn't send a PIN when pop-up screen appears so I tap the re-send button and then locks me out for 30mins so I called a locksmith and they declared it's a joke.

PeterBlocko
Level 1: Cadet

Nrl

Vineesh
Level 2: Rookie

Melbourne, Docklands Poorest coverage and premium price.  Sucks that telstra is misleading in advertisement THE MOST RELIABLE NETWORK.. 

Weegie
Level 1: Cadet

I have recently purchased a Samsung S21 through Telstra and found that when I am on the mobile network have a VPN connected, my apps and internet browsers do not work. This issue is solved when my VPN is turned off or when I am connected to my home W ...

randall3
Level 2: Rookie

Got the cellular version of the 46mm galaxy watch. Phone calls and emails work perfectly; I can go anywhere without my phone and 4G takes over. However, SMS will only work when the watch is within Bluetooth range of my phone. Resetting the watch or r ...

Bob4570
Level 2: Rookie

Why

Useless

Mozzymoe
Level 1: Cadet

Hello, is Apple music still data free streaming through Telstra and are any of the other music services like Spotify and Amazon data free?Thanks.

Smiggy99
Level 1: Cadet

Also who is their repair partner? Is it Roadhound?

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

Solargirl
Level 1: Cadet

When I call other Telstra phones 'Perth Bike Tours' appears on their phone. Caller ID name somewhere in a database is matching my phone number to "Perth Bike Tours'. I am not talking about people who know me and have my number stored in their phones, ...

Johnkpage
Level 1: Cadet

I am enquiring which is the most cost effective way to have Internet access when there is no landline. I presently tether my mobile to my laptop and tablet. Can you help me 

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

Scottik19621
Level 1: Cadet

We have recharged a couple of activated Telstra $10 sims with a $30 recharge expecting to get the 8GB plus bonus 17GB but have been told that only 8GB has been received. Does the bonus 17gb not work on the $10 Telstra Sim?? Thanks in advance zScott

22rad
Level 1: Cadet

When I log into the My Telstra Android app I get a blank screen on site myid.telstra.com (connection via Windows browser is ok I have removed existing app, downloaded latest and re-installed it but still have the issue after multiple re-installs, cle ...

Digzzy
Level 2: Rookie

I have the Samsung Galaxy S20 FE. I have just updated Android 11 and have noticed that some of my apps take a long time to load while on the mobile 4G network. all my Apps work just fine while conected to WiFi, but some don't work properly or take a ...

Rebelweb1
Level 1: Cadet

Why do my calls keep hanging up when they are switched/transferred by the receivers manual or PABX switching system?

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

Kylzburg
Level 1: Cadet

I got a new phone yesterday and no one can call me? I have s21.

David230
Level 1: Cadet
BlackburnBird
Level 1: Cadet

Been out in postcode 3130 since Friday 5th Feb. online support keeps dropping out or not even responding. Tell me no outage but every mobile in this house is suffering same problem. What do we do besides finding a new provider 

Jenny90
Level 1: Cadet

Telstra message us app took over half days to reply to activate that option. if we can self activate by ourselves it may be so much easier to make an urgent international call. 
Thanks

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

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