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Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

Level 25: The Singularity cf4
Level 25: The Singularity

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Level 25: The Singularity cf4
Level 25: The Singularity

Has any body else noticed that the Network Share of  Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...

Macauley
Level 2: Rookie

In the past with the smart modem I have set up and used a few different ports to run servers for Minecraft and terraria and basically any game with a dedicated server download worked fine once I got them running. Coming back to play some games after ...

Bikenski
Level 2: Rookie

I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...

aarfmann
Level 3: Gumshoe

If I want to use the Asus router for wifi and lan, what is the best setup? Access point mode? Any settings in either modem to be used other than just connecting my Telstra modem with network cable? I don’t want to bridge the Telstra modem.

JPJ58
Level 1: Cadet

Can the Sagemcom F@ st5355 modem (supplied by Telstra) be configured with fixed-wireless NBN from Tangerine Telecom?

SJC1
Level 2: Rookie

I have enabled both guest accounts 2.4 & 5g on the modem. When I do speed tests I get a download speed of around 46 however the upload speed is 0.09. How can I fix this? Thanks in advance

saberspank
Level 1: Cadet

As per the instructions of the globe, I have switched my modem over to 2.4Ghz and also taken down the firewall. The globe however will not connect. I figured it may have been a problem with the globe but I just tested it at my friends house (who has ...

Shamane
Level 1: Cadet

We recently purchased a Telstra Smart Modem Gen 2. We were told that there will be a technician checking our modem and connecting us to NBN ~2 weeks from the date of purchase. However, the Telstra staff told us that we can use the modem to connect to ...

Potwac
Level 2: Rookie

Hi, We recently installed the Smart Modem Gen 2 as provided by Telstra. (assuming they are trying to migrate all customers to the Dual connection, easing pressure on current assets with wifi.) Installed into existing home network as a direct replacem ...

Tech-questions1
Level 1: Cadet

https://youtu.be/asf4Nrg4_tk this is what mine is doing on a loop I have everything plugged in as it should be

Jcban
Level 1: Cadet

Hiso every time I try to stream something via my Foxtel box the nbn stops working and I have to reset my modem.  I can stream all other services via my smart TVs. Anyone have any ideas?

pietpoggenpoel
Level 1: Cadet

Does anyone know if the USB3 port would be able to power a Raspberry Pi 2? I am unable to find any specs on the power out put of this port

Daddy
Level 4: Private Eye

I have a few problems/questions with the latest firmware 13.01r on ARCADIAN LH1000.Devices never list from the Devices tab at Home. I see a refresh button, when pressed refreshes nothing.
I see devices in a tree on the home tab but the details are not ...

DB2021
Level 2: Rookie

I've been having a problem for a while now and Telstra don't seem to be able to help. Intermittently, I lose access to my media servers and smart plugs along with my Telstra TV internet access. The following details (forgive me for the length of this ...

draego
Level 3: Gumshoe

My Gen2 Telstra Smart Modem has been on back up connection since a power outage (storm). No WAN/DSL light on back of modem. All other lights Green. Steps taken: Rebooted Modem /  Reset Modem /  Ethernet Cables replaced.    NTD data port is not showin ...

nointerest
Level 2: Rookie

I have just ungraded all PC's to Windows 10, I cannot no longer access devices on my home network. If I use a Neatgear router all is fine (Phone does not work). I have a feeling that somewhere there must be a setting to adapt to Windows 10??

McTechO
Level 2: Rookie

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

G33zzer
Level 1: Cadet

G'day all,Wondering if anyone can assist with a question I have about the Gen 2 Technicolor DJA0231 Modem.I have a Gen 2 WiFi Booster also attached.Problem im having is that I have setup the WiFi ACL Mode to Whitelist, I have added those MAC Addresse ...

Tim152
Level 1: Cadet

Hi all
BLUF:  I think my Telstra Smart Modem Gen 2 (with voice backup) may not be broadcasting on the 2.4ghz band, but I’m not sure how to verify that, much less fix it. Background:  I have a Roomba robot vacuum.  One day it stopped connecting to my w ...

elsie44
Level 1: Cadet

I have plugged the ethernet into the computer and put the IP address in and can get no further - it won't connect to the Internet.Gateway has all lights on and computer says I'm connected.

Esther17
Level 1: Cadet

Not working internet and phone which is connected internet 

Voltage
Level 1: Cadet

My modem keeps rebooting I've gone in the HTTP://mymodem and everything is green except for the DSL which says is disconnected. When it reboots it's down for 5 minutes before it's back up but even then I may get 15 minutes tops before it crashes agai ...

TracieH
Level 2: Rookie

We run a business and the ADSL internet is out at the moment, telstra has set up our mobile phone with extra data so we can hotspot it while our line is getting fixed, my question is we need internet to use the eftpos machine which is connected to ou ...

RuskyAU
Level 1: Cadet

Can anyone tell me how to get the VoIP settings for a Telstra NBN Business account? The critical summary information for our NBN plan says it comes with included local and national calls. I want to use it with a soft phone on my computer to make outg ...

Bikenski
Level 2: Rookie

I've just purchased a Netgear Nighthawk M5 Mobile Router. When using it at home, I need to connect it to several ethernet-connected devices. I also have a (fast, reliable, cheapish) cable internet connection which will soon be made obsolete because o ...

draego
Level 3: Gumshoe

My Gen2 Telstra Smart Modem has been on back up connection since a power outage (storm). No WAN/DSL light on back of modem. All other lights Green. Steps taken: Rebooted Modem /  Reset Modem /  Ethernet Cables replaced.    NTD data port is not showin ...

McTechO
Level 2: Rookie

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

tanveerdar
Level 1: Cadet

I recently got Telstra smart modem gen2 with nbn and I was running my P2PWIFICAM on it for remote visibility suddenly it stopped from internet while in local lan can works fine. I doubt that Telstra modem or Telstra is blocking this type of traffic , ...

Torana75
Level 2: Rookie

Hi, I would like to leave a positive review for a Telstra staff member please.  Can you please let me know how I can go about that?  Kindest regards,  Robyn

JimJ
Level 4: Private Eye

Is there any technical reason why I would not be able to pair a T-Hub2 handset with a Gen2 smart modem. Both are Technicolor manufacture?

willywilson80
Level 2: Rookie

So im trying to connect my smart light switch which is uses the 2.4ghz channel.

Ive looked at many suggestions to go into the gateway and turning off band steering from the 2.4ghz tab and then it would separate into two different SSID for me to connec ...

PW15
Level 2: Rookie

I have had a fault since 2 March with my smart modem. Light on front solid blue.  I have been through 8 level 1 trouble shooting exercises via online message chat and 3 phone calls where I was able to get through to a person who then also went throug ...

lillypilly9
Level 1: Cadet

Macbook Pro (2109) MacOS 10.15.7  not connecting to Smart Modem Gen 2 L, Model LH11000During 6 weeks of internet dropouts up to 10 times an hour for 1-2 minutes each time, I've installed two brand new Telstra Smart Modems. But NEITHER modem will conn ...

TKN
Level 2: Rookie

Since I joined Telstra my wifi’s disconnects randomly in a day and reconnects after few seconds or minutes. Is anyone experiencing same issues? I have couple of Ethernet connected devices working fine and modem do not show any sign of wifi’s disconne ...

KittyCatInABox
Level 3: Gumshoe

Hi everyone, I recently got the Telstra smart modem but have now lost all my channels on my Panasonic Viera TV. Have tried re-tuning but all the channels are now saying bad signal and pictures are pixelated (like the old ABC logo before Rage started ...

Mahutch
Level 3: Gumshoe

I recently received a Telstra Smart Modem Gen 2 and now my Chromecast and Telstra Essential Pro 2 phone will not recognise the wifi on the new modem. I previously had a Telstra Smart Modem/Telstra Frontier Gateway. All my other devices (laptops, Gala ...

Steve_The_Pom
Level 2: Rookie

Hi, I have just received the battery back-up devise for Smart Modems, I ordered it with points from my Telstra Plus account. I have a Generation 2 Smart Modem but the current power supply is hard-wired into modem, there is no external socket to chang ...

Marty_M
Level 8: Inspector

For your information, when you log into your Telstra Smart Modem Gen2 LH1000 router and enter http://192.168.0.1/help.pdf you will get the user manual for the modem.

romullas
Level 2: Rookie

OK so have the Telstra Smart Modem and previous equipment that works can no longer be found on system? One Telstra TV unit & printer (right next to modem) no longer come up on the network and even when trying to Pair/search can not locate the modem W ...

Chuck71
Level 2: Rookie

Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...

FredK
Level 3: Gumshoe

HiI have a Telstra Gen2 Technicolor modem, DJA0231.  Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

RIC-T
Level 1: Cadet

I currently have Wireless NBN connection to my home and am using a Telstra GEN2 Model DJA0231 modem.  My GEN 2 modem replaced a Telstra supplied TG800vac modem which originally came when our Wireless NBN was connected in 2016.Rather than disposing of ...

BUNGAR
Level 1: Cadet

I have a F@st 5355TLS modem and i have added some devices under parental control.I have recently discovered that the devices i added have duplicated or tripled in the drop down list.Each time I go to parental control,in the drop down list i see the s ...

RobertB2
Level 1: Cadet

Hi there,I have noticed the ad for the new Telstra Modem which also has 4G backup.  How is this available for existing customers?  I still have my original Telstra Modem from when I connected to NBN some years ago.Thanks,Robert

Anthony65
Level 3: Gumshoe

Before attempting to connect to the internet confirm that your NBN connection has been provisioned. This this may take up to a week after you have received the NBN Connection Box. Refer to the Australian D-Link DSL-5300 user manual, revision 1.11 dat ...

Unwilling
Level 4: Private Eye

The 4GX Hotspot has two TS9 connectors for external antennas marked 1 and 2. Is one for external reception and one for internal transmission? If so, which is which, and where are the antennas available?

WFPL
Level 5: Eagle Eye

I have recently purchased a new HP laptop and when I turn it on after it has been off for a while (say overnight), my Telstra Technicolour TG797nV3 turns off. After a few minutes it turns back on and the laptop connects to the modem. All my other HP ...

Peter6
Level 2: Rookie

Why is it that since Arcadian Firmware Version 0.13.01r was installed on my LH1000 I can no longer get some internet sits is the firmware blocking or is it Telstra blocking the sites. the message I get back is12029 timed out. The sites I am trying to ...

Level 25: The Singularity cf4
Level 25: The Singularity

Has any body else noticed that the Network Share of  Technicolor version of the Gen 2 Modem (DJA0231) are no longer visible n file managers. To access the network share the IP address of the share has to be used (example \\192.168.0.1). The other thi ...

Kessu
Level 1: Cadet

Why does the modem no longer show connected devices? 

lillypilly9
Level 1: Cadet

For the last 6 weeks, my internet has dropped out up to 10 times an hour for 1-2 minutes each time. I have discussed this issue with Telstra technicians multiple times, and have installed two brand new Telstra Smart Modems. But NEITHER modem will con ...

iainin
Level 1: Cadet

After frustrating issues getting chrome cast and my telstra NBN to talk to each other I have found a solution. First I tried to connect semi automatically by choosing the network and typing in the password manually. This meant chrome cast saved the i ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

tom2021
Level 1: Cadet

Hi, I have Smart Modem Gen 2 modem (Product Vendor Arcadyan, Product Name LH1000, Boot Version 1.0.38-116.118, Firmware, Version 0.13.01r, Hardware Version 01).
Parental Control - URL Filter doesn't work, for example, I have entered www.rockstargames. ...

J59
Level 1: Cadet

how can I order a new Smart Modem. My existing modem is about 7 years old!!!

Bighucci
Level 1: Cadet

Hey guys just got my nbn plan on Tuesday and waiting for the modem to arrive on the 18th of feb but just wondering if I can use another modem while I wait for the smart modem to arrive at my address as I need to use the internet for work? 

Norm1831
Level 1: Cadet

I have just had my nbn modem replaced. The previous modem allowed me to set up multiple rules per MAC address. For example, I could block access to our PS4 from 12.30 to 2.30 in the afternoon, from 6.00 to 7.30 in the evening and from 9.15 at night.  ...

Sydneygirl1
Level 1: Cadet

My modem has a red light flashing next to Mobile Signal. I think this is affecting some connectivity. How do I fix it? 

Dazza1618
Level 3: Gumshoe

Yesterday is the second time in two months that the NBN connection box is flashing red and making clicking noises.The last time it had to be replaced and it seemed to be due to a lightning storm that affected the phone line input (Not a direct strike ...

noscreenname2
Level 1: Cadet

Ordered NBN upgrade from existing cable service.Modem was expected to be delivered 28/1/2021.Now told NTD hardware and Gen 2 kit is back ordered. Why sell something you don't have available to sell? When will this be available? Why didn't you email m ...

BuGz1
Level 1: Cadet

I recently received a replacement Modem Technicolor DJA0231 and have had no issues, however now I find only two LAN ports are working. I have tried all-new CAT cables, have tried a factory reset modem, checked all settings in the modem however to no ...

Jake01271973
Level 1: Cadet

Hi everyone, I have a Telstra legacy mobile account on Business plans. I have 3 mobile services that need to access the telstra.extranet APN. 2 of these services have been working correctly forever with a Nightgear Nighthawk M2 as the MBB device. All ...

Senex
Level 1: Cadet

Hi all, how do I find out the mobile phone number of the SIM in my Netgear Nighthawk M2 modem? 

Agnesrad
Level 1: Cadet

Where can I buy a new nbn connection box? My box has failed and it will take two weeks for a technician to install a new one.  

confusedcoustom
Level 1: Cadet

For some reason it just won't work I need help or for a Telstra coustomer to do it for me thankyou, asap please

globalspark1
Level 1: Cadet

You can ask all the questions and wait for hours on hold  for  technical assistance  but still none the wiser. Telstra do no realise all their sins for years gone by are haunting them now. Must admit  NBN has nothning to do with Telstra.  Basically c ...

answertheph
Level 1: Cadet

If I call I get sent a text message, when i use the app it ends up showing 404, when I use the chat room you never answer just bots that send web pages... Why did you forget your customers your company is a joke really.

slipmat
Level 3: Gumshoe

Like @MurrayWA I either need to set the DNS on the modem itself or have the DHCP server offer 1.1.1.2 (cloudflare's malware-blocking DNS - https://one.one.one.one/family/).This change is mandatory, yet there's no obvious way to configure it on the Ar ...

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