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pg55
Level 1: Cadet

Why cant I see my services?

Molly39
Level 1: Cadet

Hi I would like to find out how to cancel my account. Thanks

MervynPeake
Level 1: Cadet

We are moving into new offices and have attempted to set up a business internet account. My business is in West End, QLD. This area's network is owned by Telstra Velocity.  Telstra Velocity have told me they no longer offer business plans and can onl ...

azerbo64
Level 1: Cadet

My 101 Message Bank has recently changed to a Male Voice  with options you have to wait for him to read through before you can press 5 to delete.  Why is this    Can it be changed back 

Corinne10FR
Level 1: Cadet

Hi, I am relocating overseas and my work and continuing to employ me.I use a work mobile which is linked to a 1300 number and I will need to be able to make calls and receive calls as if I am in Australia.What is the most cost effective way for the b ...

AJ1881
Level 1: Cadet

My business has been without email for 10 day which has a massive negative impact to our operations. We have been caught with the office 365 migration that i can see other business have also been impacted by. Can anyone let me know how to get support ...

owenaustralia
Level 1: Cadet

Dear Telstra,I run a small business with a DOT system. Our old modem, was dropping out all the time so your help line sent me a new one, a Netgear V7610. He said it was a case of unplugging the old one and putting in the cables and start it up, its " ...

Mr101
Level 1: Cadet

I have just connected to the NBN1) When I dial 101  or 125101   for messagebank on my corded phone connected to the green socket in the Telstra modem  it asks for a pin number to be set.When I enter a number and # it asks me again as if it is not rec ...

connect17
Level 1: Cadet

Hi,  My business is growing.  I have a Telstra NBN business bundle and now require more than 10 lines. I need to move my lines to a SIP platform but require a standalone NBN service that I want to keep with Telstra.  My Question:* Because I want to k ...

Russtynails
Level 2: Rookie

I live rurally, I have adsl (non telstra) i live at the limit from the exchange, about to change bc exetel are removing adsl.  Do i go dodo with no lock in or locked in 2 yrs with telstra?  if in the near future 4g unlimited cap speed increases from ...

Dunc1210
Level 1: Cadet

I have a mobile on a business lease plan which i think has expired.. In the past i received an SMS advising that the plan has ended and i need to follow the link to return the phone . I havent seen any notifications.How do i check and return the phon ...

Madone59
Level 1: Cadet

Why has the internet slowed so much in the Woodend and Macedon Ranges. It is slow now that connections are lost. What is the plan to improve the efficienct?  

GrahamHP
Level 1: Cadet

Hello, I am having Telstra/NBN Business Issues, I have Telstra telling me its an NBN problem, I have NBN telling me it is a Telstra Problem. I have had technicians from both parties in the shop, modems swapped, different theories thrown at us from us ...

Goodkam
Level 1: Cadet

Q.  I want to purchase a iPhone 11 outright but need to know how much insurance on the phone will be. 

DRad1
Level 1: Cadet

Have a weird problem - since Thursday night have been receiving calls from no caller ID - there is no one there, then 2 or 3 beeps and then someone answers - they think I have called them - anyone else experiencing this problem?? Could my landline ha ...

Inhale
Level 1: Cadet

Hi Does anyone know how I set a static ip address for my Mobile Broadband connection using a Nighthawk M2 Was told in store it was possible, but was offered no direction on how.And I am not sure they understood what I meant Thanks in advance

JW1366
Level 1: Cadet

If someone rings our office in error, instead of one of our other 2 office, HOW do i transfer the call to an external number without making the client hang-up and ring themselves?  There must be a code to use to transfer an external call to an extern ...

Crux
Level 1: Cadet

Hey trying to connect my Apple Watch to Acct via Telstra one number. Says to activate via the extras tab anyone know where that is?

contactchris
Level 5: Eagle Eye

I started a Business Contact on 18th Nov 2020 and the billing commenced, yet Telstra records the offical Start Date as 8th Jan 2021. Why add 50 days to my Phone Contract?They also state they cannot change the start date. Convenient that.Is this a Tel ...

RobS2607
Level 1: Cadet

Folks I have a 1300 number currently under AAPT, I want to bring it back to Telstra. How do I do this?

pendledairy
Level 1: Cadet

our email account in office 365 has now started asking for the password , we have tried ringing your organisation now and have been on hold for over 3 hours  your crowd support is totally useless and this whole contacting you via an app doesn't work ...

SamMack
Level 1: Cadet

We moved to a new host for our domain https://hardkorr.com about 36 hours ago, and it seems like every ISP around the world except Telstra has updated their details. Why does Telstra always take so long? We have had this problem before and it seems l ...

sssswwwqe
Level 1: Cadet

I placed an order for Telstra business broadband , 10 days later they sent me the wrong order number and the private contact details of that customer, is this a DATA PRIVACY Breach?. I have also tried to talk to telstra about this since the 22/2 but ...

M-ff235
Level 1: Cadet

Unable to scan from Printer to email Require Static IP Address fixed as we currently have Dynamic IP which changes Who can help - Can not find anyone 

Louise2021
Level 1: Cadet

Like many others out there,  my ADSL was disconnected and I am waiting months for nbn connection. Is there any alternative that I can use? I'm using my hotspot on phone and will get exorbitant bills no doubt.  I am self employed, run 2 businesses and ...

Lego82
Level 3: Gumshoe

Why is it so hard to find out if my plan includes 5G

daisy222
Level 2: Rookie

I can't access my own website using my wifi (Netgear Telstra Gateway Pro V-7610) but I can if I turn the wifi off and use 4G. I used to be able to get to it using Opera as a workaround (a VPN) but no more. I have spent many many hours on the phone to ...

moba02
Level 1: Cadet

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

chainsaw1960
Level 1: Cadet

I used to use the DOT app on laptop and smart phone but it no longer works, so what has replaced it?

Harold2
Level 1: Cadet

On my account  - I have a data sim "Go business Data Sim" which I wish to transfer to the Uniting Church in Australia - Donald.   <removed for your privacy> I believe we could use the device for low use Internet access for the Church, for the monthly ...

TheBat36
Level 4: Private Eye

Does anybody actually work for Telstra anymore or is everything now automated and hence all staff are now un reachable? I have spent the last 4 weeks trying to speak to a human, not a text message service or email system but an actual Human of Telstr ...

NeilM2
Level 1: Cadet

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

BB-6509
Level 1: Cadet

Until 3 days ago I have been able to access my unbilled calls usage.  I have cleared the cache multiple times, but it is still not working.

Darren558
Level 2: Rookie

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

jeffr
Level 5: Eagle Eye

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

AnotherAdam
Level 2: Rookie

Hi all, first post here so apologies if this has already been answered somewhere. I did have a search around... I've got the standard Telstra Gateway Pro modem (Netgrat V7610) on my DOT plan. It replaces a TP-Link I had been using after my earlier un ...

Jasonm914
Level 2: Rookie

I was reciving emails that my Domain name was due to expire from domains@telstra.com.auI replied to these emails that i wished to renew the domain, but received no response. Now emails to my email address are not getting through.Who can i contact / s ...

CHOOK53
Level 1: Cadet

The Telstra site says to register on telstra24/7 or the telstra app but I can't find anywhere on either to do so

Witsend1
Level 2: Rookie

I need to remove a service from my Telstra account. I have three mobile devices, one with an additional data plan that needs to be cancelled. I have tried calling Telstra. After being on hold for a while I got ring tone then an answering service aski ...

HRDReadymix
Level 1: Cadet

How do I get a business mobile number disconnected when I can't get into my account online, or get Telstra support via phone or live chat?

SM3142
Level 2: Rookie

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

Golferlady
Level 3: Gumshoe

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Tug-Boat
Level 2: Rookie

Does anyone know what happens to existing mobile SIM and data SIM contracts when they expire? Will they automatically just 'stay the same'? (Ie. same monthly cost will be billed, same service provided) There is currently no way to contact Telstra to ...

PaulBarrs_com
Level 2: Rookie

Since mid last week my client's website https://www.Investps.com.au has been getting blocked by Telstra Broadband, and after multiple attempts to 'fix' we're still in the same situation. When I try to view the site via my PC (ethernet to the modem) I ...

PaulyD134
Level 1: Cadet

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

Felix_01
Level 2: Rookie

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

Genealogist
Level 2: Rookie

Back in February our  Charity's site www.wcmenshed.org was hit with  PHISHING attempt.Telstra reacted by blocking the site and showing a "Malicious Content" warning.Over a number of phone calls to Telstra from my home, and being transferred through m ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

MervynPeake
Level 1: Cadet

We are moving into new offices and have attempted to set up a business internet account. My business is in West End, QLD. This area's network is owned by Telstra Velocity.  Telstra Velocity have told me they no longer offer business plans and can onl ...

RobS2607
Level 1: Cadet

Folks I have a 1300 number currently under AAPT, I want to bring it back to Telstra. How do I do this?

I've recently been added as account authority, have the telstra app but it is not set up with my email address and i can't remember password. Doesn't matter anyway, as the "24/7 help" is just a spinning wheel this last 24 hours. I need to add a coupl ...

zahno
Level 1: Cadet

DOT

Constant issues with Telstra DOT. The business is now running on 4G Backup and I have to call Telstra daily and wait 2 hours to wait on hold to speak to someone overseas who insists on trouble shooting from the very beginning.How can I run a small bu ...

XX89
Level 1: Cadet

How do I change my business broadband plan through the portal? I was told that I can do so during sign up but I could not find my way to do it. We initially took up the largest plan ($75/200G) while waiting for our NBN to be sorted out. Now that our ...

Jason_D
Level 1: Cadet

Hi there I'm having an issue with my old Bigpond Hosting. (very old plan) I have my own domain name which I have moved away from Bigpond Hosting to another provider.DNS records have been changed and seemingly propagated to most DNS servers 5 weeks ag ...

Issues77
Level 1: Cadet

if I was unable to answer my phone line and people left a message it would not only be on the phone  when I dial 101 but I’d also get an email to my email address I could then listen to the message. This service has suddenly stopped. How can I fix it ...

Mother05
Level 1: Cadet

My message bank is not responding when I press any buttons to delete, save, or report a scam. I am unable to remove my old messages. 

KoppensIT
Level 1: Cadet

Our exchange server was configured to use upstream SMTP.telstrabusiness.com server - we started getting bouncebacks and delayed delivery. I have good endpoint security converge and cannot find anything suspicious at this stage. Where do I contact Tel ...

KenAm
Level 1: Cadet

I cancelled both telephone and Bigpond service in October, paid the last bill by direct debit 16 Nov, why am I still getting a bill?

Geoff-1
Level 1: Cadet

Hi All, I'm hoping someone can shed some light. We regularly Port phone numbers from Telstra over to another carrier (Will be a VoIP number at the destination as well). We have no problems when we port a copper based service, whether it's a Complex P ...

Hot-wire
Level 2: Rookie

This is not a question but a solution for the record. 10 calls the Telstra Business support could not solve this issue but the solution is here --[Problem] Phone service was not working and the phone connection indicator on the modem was blinking ora ...

Morpheus2
Level 1: Cadet

Hi allLast year I had 4 personal/consumer mobile accounts moved to business accounts (which in itself was a nightmare) but they also moved my home internet from my consumer account onto the business account BILLING. Trouble is I no longer have access ...

grimreper
Level 1: Cadet

I have started having issues with Telstra's senderscore to low. This not only affects clients sending to bigpond, but any domain hosted on bigpond or by telstra. It seems telstra has taken it upon themsleves to censor evry one's email. I have checked ...

MrMoon1
Level 1: Cadet

The owner of my shop has had TPG wire the building FTTB I cant connect to Telstra NBN so i have to go with TPG . Being on the DOT system my No cant be ported . I have to cancel DOT and go back to Broardband ., for the No to be ported . How can i spea ...

AboutSS
Level 2: Rookie

I have spent 30-40 hours with chat support (because it is IMPOSSIBLE to speak to a real person) as I need to port our fax number to a fax to email service and every time I speak to someone I get different information with promises of further informat ...

Martin2828
Level 1: Cadet

Why has my business paln gone up by $5 without notice

Ollybolly
Level 1: Cadet

I would like to set up Apple Business chat for my business. I have completed all the steps but Telstra is not listed as a provider, can someone help me with this?

Li12
Level 1: Cadet

No internet access now

Fedup56
Level 1: Cadet

i am looking at upgrading my office phone system to a Voip based system. I have been with Telstra for the last 15 years. Every time i call to try and discuss spending money with them i receive a voice message telling me how busy you are and want to s ...

CMURPH53
Level 1: Cadet

Other than going into a Telstra store I have not had any customer service assistance for 4 straight days.

dcmoore
Level 1: Cadet

Since Friday, we have been unable to receive calls from Telstra or vodaphone mobile phones via VOIP.  We have telstra NBN.  It has been working fine until Friday.  Nothing changed on our end.  We have been trying to resolve this but can't get through ...

Koni
Level 1: Cadet

Hi, I have upgraded my exiting Telstra plan today, I was given order #SMB51620479.When do I expect this order to be completed? I am worried my current plan will continue to charge more as data usage has been high. Should I wait for the next email fro ...

Ice69
Level 1: Cadet

Is anyone having problems with emails , has not been working since Tuesday night 

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