weldadan
Level 1: Cadet

Fingerprint fuction locked, cannot unlock by pin code.

Hi. My phone was set for fingerprint unlock function on my Sony Xperia Z5 and when my son locked out the fingerprint function when my back was turned and now I cannot unlock the screen by code as I have tried several pins I thought it was but to no success. Anyone else had this drama and know how to fix it?

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2 REPLIES 2
johnwpowell
Level 1: Cadet

Re: Fingerprint fuction locked, cannot unlock by pin code.

cannot restart my , huawei y5 locked screen wonts pin number

Greg_Buch
Support Team
Support Team

Re: Fingerprint fuction locked, cannot unlock by pin code.

I can appreciate the concern about the PIN not being recognised - if you're still not able to unlock the handset I'd recommend making further PIN attempts until the handset requests a PUK code. This code can be retrieved as per the details at How to Retrieve Your PUK Code to Unlock Your Mobile

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