Level 1: Cadet

Fingerprint fuction locked, cannot unlock by pin code.

Hi. My phone was set for fingerprint unlock function on my Sony Xperia Z5 and when my son locked out the fingerprint function when my back was turned and now I cannot unlock the screen by code as I have tried several pins I thought it was but to no success. Anyone else had this drama and know how to fix it?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 1: Cadet

Re: Fingerprint fuction locked, cannot unlock by pin code.

cannot restart my , huawei y5 locked screen wonts pin number

Support Team
Support Team

Re: Fingerprint fuction locked, cannot unlock by pin code.

I can appreciate the concern about the PIN not being recognised - if you're still not able to unlock the handset I'd recommend making further PIN attempts until the handset requests a PUK code. This code can be retrieved as per the details at How to Retrieve Your PUK Code to Unlock Your Mobile

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit