LudditeToo
Level 1: Cadet

MMS Now Not Working Xperia Z5 Compact

Hi. My Sony Xperia Z5 Compact has now decided not to receive or send MMS. It was fine and I haven't changed any settings. Any clues? Thanks

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7 REPLIES 7
DEANJA
Level 23: Superhero

Re: MMS Now Not Working Xperia Z5 Compact

Good afternoon Luddite, sounds like somethings upset your settings on your behalf.

 

Take a look at the following link, and in your phones settings, to ensure that the settings are active and complete: https://apn-australia.gishan.net/settings/1218_6_telstra_apn_settings_for_sony_xperia_z5_compact.php

 

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Jimko70
Level 1: Cadet

Re: MMS Now Not Working Xperia Z5 Compact

Same thing has happen to me and can't add new mms settings cause can't get rid of old ones which are not working??
DeltaSquad
Telstra (Retired)
Telstra (Retired)

Re: MMS Now Not Working Xperia Z5 Compact

@Jimko70,

 

Can I ask what happens when you try to send or receive an MMS?

 

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DuckDodgers
Level 20: Director

Re: MMS Now Not Working Xperia Z5 Compact

@Jimko70 how are you trying to add the MMS settings?

 

worst case just go to Settings > More > Internet Settings

that will download the settings for the Internet and MMS, i think by default it will delete the current settings and just put on the latest settings for your phone.

 

If that doesn't work, maybe give Telstra a call to make sure the setting is enabled on your service or maybe look to getting a replacement SIM (worst case scenario).

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.
Jimko70
Level 1: Cadet

Re: MMS Now Not Working Xperia Z5 Compact

I cant send MMS Spoke to telstra tried setting up telsta MMS manually in APN settings wont all me to do it cause the settings are already set  and cant create a new one telstra was at a loss they said they will call back today and try to solve it but they never did.

Jimko70
Level 1: Cadet

Re: MMS Now Not Working Xperia Z5 Compact

I did call telstra they are at a loss cant solve the problem they were supose to call me back today never did.
Srhmc
Level 1: Cadet

Re: MMS Now Not Working Xperia Z5 Compact

I have had this problem a couple of times and unfortunately the only way I was able to resolve it was a factory reset.

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