Level 1: Cadet

Sony Xperia z5

Hi, my elderly mother has a Sony Xperia z5 mobile. She can make calls from it but every time we try and call her back we receive the following message: “ The mobile phone you have called is currently not accepting calls.” I thought she may have inadvertently been turning the phone off each time after she uses it but I don’t think so. We just can’t get through to her phone. Any clue what is happening and how to prevent this? 
Also is there a way to possibly block her from changing the settings? Thanks 

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