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Telstra 24x7 App

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Level 1: Cadet

March

Level 1: Cadet

February

11 months ago I applied to port my existing landline from Primus. I went into a store, filled out the paperwork and was given a copy with the order number. On the due day for the NBN to come and connect - nothing. a half day of my life never to be re ...

Level 1: Cadet

February

App has not worked for me for months. Cannot pay bills, download bills or set up direct debit.Just says refresh page try again.Have uninstaller and reinstalled 5 to 10 times. Help online Useless.How would telstra like to pay my bills? I

Level 1: Cadet

December

Every time I go to login to my account either on the my Telstra app or on the internet it keeps telling me this. this is a new phone and I am new to Telstra phones and just want to finishes setting up my account

Level 1: Cadet

December

I want to pay my bill

Level 1: Cadet

December

Something wrong with the Telstra APP... the contents are not displaying correctly for the last two days. I tried reinstalling app but no luck

Level 1: Cadet

December

For days now, when I try to view a service, all I get is “something went wrong”.what's the deal?

Level 1: Cadet

November

I have a simply bill dispute, “bill was increased without consulting me or approval”I tried everything I could to call someone about as I drive a lot for work so I prefer to use that dead time to make tedious phone calls like Telsrta. Having no luck ...

Level 1: Cadet

October

Ever since I’ve updated this stupid 24/7 app nothing works on it. I got reminders to pay bills like 3 years ago and everything I try to do to fix it puts me back to try and use the app I’m having all the trouble with. Like seriously how in this day a ...

Level 3: Gumshoe

October

Hi, since the upgrade I tried downloading my bill on an iPad (tried on mini4 and 10.5 pro).I can see the PDF but the function to save the PDF changes the share icon from blue to gray and never goes to the next menu which allows the “sharing” of the P ...

Level 1: Cadet

October

My Telstra app not working for the last 3 days. Anyone else experiencing the same.

Level 2: Rookie

October

When is a service not a service - when its 24x7 live chat

Level 3: Gumshoe

October

I am getting very close to being a former Telstra customer for so many reasons but the latest has me tearing my hair out. I try to open Telstra Stay Connected, it takes me to a Terms and conditions page, I click on accept then this rubbish software t ...

Level 1: Cadet

October

Trying to add a new Pre-Paid Service to My Telstra App. I have it already on Telstra 24 x7 but don't see it on the app. I've tried logging out and deleting the app and reinstalling, none of which solves the problem.

Level 1: Cadet

October

My name has disappeared from the app as an account level contact with full authority. Telstra can see it on their system and notes but why did it disappear from my app 2 days ago. Please help thanks

Level 1: Cadet

September

How do I remove a prepaid service from my 24/7 app?

Level 1: Cadet

September

Hi, I was wondering if anyone could help. I am having trouble with the app. I have signed in to see all my services, however it will only show my mobile and along the bottom it shows a banner that says sign in or register. Click that and sign in and ...

Level 1: Cadet

September

I signed up online for a prepaid data plan. I received an email about email bill activation which had my account number on it. I linked it to my Telstra 24/7 account but it is not showing as an option. I try linking the account and it says that the ...

Level 1: Cadet

September

I have activated a new pre-paid SIM card and have linked to my account using Telstra.com.au my account but the new sim card won’t show in my 24/7 app so that I can recharge on the go from any of my devices...please help

Level 1: Cadet

September

I've been trying to get my e-sim provisioned since last week. I've called multiple people, been told different stories. And also went to the Telstra store and no one can help regarding my esim. The esim already assigned and active on my new phone, bu ...

Level 2: Rookie

July

With regard to the Melb COVID-19 Support in the Melbourne metropolitan and Mitchell Shire, I do not have "My Telstra " app because I do not have a mobile phone but what I use for my internet connection is through a USB mobile modern dongle which conn ...

Level 1: Cadet

August

I have received the wrong item

Level 1: Cadet

August

Level 1: Cadet

August

So the first time I try and change something with My account, there is a technical error.Is this a common occurance? or am I just unlucky?This gives me no confidence in Telstra!

Level 1: Cadet

August

I downloaded the app but won’t allow me to proceed. Got my I’d and password and account number. Just keeps saying error. Anyone know what to do from here? Thanks

Level 2: Rookie

March 2020

G’Day & require advice please.l have the 24x7app & registered but I can not find where to register for the free 25Gb of data telstra is offering. Either it’s well hidden or I need mor app training. Any assistance appreciated.

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May by aaron_h

Level 2: Rookie

April

I’m trying to get in touch with Telstra but because it’s non urgent I have to do so via messaging on the 24x7 app. Every time I send a message it says message not sent. So I went to the web version and tried to message from there, and it redirected m ...

Level 2: Rookie

March 2020

My 24/7 app is not giving option to register for extra free data- only has button to click on for more information?

Level 3: Gumshoe

March 2020

Really need to get some people off my wifi but it seems impossible from the app anyone able to get rid of wifi conections from the telstra app

Level 2: Rookie

March 2020

Hi I spoke to some one at business department in Telstra to get my hubby phone put back on. Then I contacted 24/7 spoke to a Aurea and she said for my hubby phone to turn it off and then turn it back on it should work . It does not work .<mobile numb ...

Level 1: Cadet

February 2020

They are providing a wrong information, i had lost my device and i complain in stay connected, first they said you will get your devoce within 1-2 business days, but now ita 5th business day and they doesn't dispatched yet. And now they guys are say ...

Level 2: Rookie

February 2020

Hi I have the maximum of 3 profiles on my 24/7 app but I don't know how to remove one profile.

Level 1: Cadet

January 2020

I registered and ordered a home line and NBN modem to be connected I was just wondering how long it's going to be until it's here

Level 1: Cadet

December 2019

Level 3: Gumshoe

November 2019

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

Level 1: Cadet

November 2019

Recently my 24/7 app suddenly had 3 extra numbers for three other people's prepaid accounts, these acounts had nothing to do with my account and I had no interaction with telstra, such as changing details or plans or making orders or ANYTHING that I ...

Level 1: Cadet

November 2019

How do you change your stored Card on Telstra 24x7 app ?

Level 1: Cadet

September 2019

Has anyone run into this? I've ported my number to Telstra a month ago and started using Telstra 24x7 App. When I'm using Wifi, in the main page after logging in it only shows my email address as "Logged in". But at this time clicking services and bi ...

Level 2: Rookie

September 2019

Cannot save nicknames error message this happens on an iPhone running current iOS

Level 1: Cadet

September 2019

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

Level 1: Cadet

September 2019

I want to add a service to my Telstra app <Removed for Privacy>

Level 1: Cadet

August 2019

Help

Level 1: Cadet

July 2019

How do I disable Touch ID ??

Level 1: Cadet

June 2019

The order number is SBS50143387

Level 4: Private Eye

May 2019

What domain names do i need to whitelist to be able to use the Telstra 24x7 Chat app -- i run pihole and they are, heh, blocked by default XD.

Level 1: Cadet

May 2019

New to this. Is the movie discounted tickets applicable to all cinemas? In WA and i only see 3?

Level 1: Cadet

May 2019

I have not been able to use PayPal this year after using it previously. No answer is forthcoming from Telstra. Can anyone tell me if Telstra is still using PayPal? It appears on my 24/7 app

Level 1: Cadet

May 2019

Can log into Telstra app on iPad but can’t find where to log off

Level 1: Cadet

May 2019

The 24/7 app does not include option for my prepaid mobile to be recharged monthly. It also does NOT have live chat option. I tried upgrading but no luck. How do I resolve?

Level 1: Cadet

April 2019

Hi! I’m overseas, try to recharge my phone. The app isn’t working, nor the website. They keep directing me to call that 100 number. I can’t. I’m overseas. And the 24/7 chat isn’t working either. So can’t call customer helpline. Help! Any ideas? Want ...

Level 1: Cadet

March

Level 1: Cadet

December

Level 1: Cadet

December

I want to pay my bill

Level 3: Gumshoe

October

Level 2: Rookie

October

When is a service not a service - when its 24x7 live chat

Level 3: Gumshoe

October

Level 1: Cadet

September

How do I remove a prepaid service from my 24/7 app?

Level 1: Cadet

September

Level 1: Cadet

September

Level 1: Cadet

August

I have received the wrong item

Level 1: Cadet

August

Level 1: Cadet

August

So the first time I try and change something with My account, there is a technical error.Is this a common occurance? or am I just unlucky?This gives me no confidence in Telstra!

Level 1: Cadet

August

I downloaded the app but won’t allow me to proceed. Got my I’d and password and account number. Just keeps saying error. Anyone know what to do from here? Thanks

Level 1: Cadet

August

My nbn account has disappeared in the Telstra App on iPhone, I contacted Telstra via Get Help they said there would be a update to app which I did and still not showing it’s been missing for months, I can only view account on desktop website. Does an ...

Level 1: Cadet

August

Hi there I’ve just received an email from Telstra and I’m struggling to get into contact with anyone due to Covid obviously.

my plan is due to change and the only thing I’m worried about is currently I have a static ip and Foxtel on the account and I ...

Level 1: Cadet

August

New customer. Waited over 48hrs and sim not active. ... i have no data which i will be needing for work tomorrow. ... also the app does not register my telstra id. ...

Level 1: Cadet

August

I am trying to activate a SIM however I've received an email saying: "We're very sorry. We're experiencing some technical issues and are unable to activate your Telstra Pre-Paid Service.Please contact us to activate your Telstra Pre-Paid Service:24x7 ...

Level 1: Cadet

July

Hi There,The Telstra 24x7 App will not let me add my mobile account.Seems there is some data discrepancy between the two.Kay

Level 1: Cadet

July

When I go in to add a mailbox it says:" We've disabled your mailbox editing tool because of a technical error. Please try again later". I have tried for a couple of weeks. I have a primary mailbox and 2 subscribed email inboxes.

Level 1: Cadet

July

I got a new number with Telstra in Jan. And used the same Apple ID I’d always used to register it. However, ever since- I am unable to see my bills Or usage or register with Telstra one number, I am also unable to see my Apple Watch that is also with ...

Level 1: Cadet

July

By calling the 132200 number, Telstra send you a text to how to download there app for support, and then hangs up.
There is no way to un-suspend my email with the Telstra’s App!
I cannot get hold of a person in tech support to un-suspend my email accou ...

Level 1: Cadet

July

I would like to add to my Foxtel package and have been directed to app to do so however when i try to use manage foxtel button in app it just goes in a loop back to log in screen. I have also logged on via PC and can see the packages however there is ...

Level 1: Cadet

July

I have a business account (landline & internet) & I also have a consumer account (mobile only). When I originally set up the online access to the business account several years ago, I used my personal email address. I now have tried to set myself up ...

Level 1: Cadet

July

Have a strange one here. I have three prepaid services all linked to me and the same account number and e-mail address. They all show up nicely on my Telstar web page but only two show up on my Telstra phone app. The prepaid service that is not showi ...

Level 1: Cadet

July

I have logged into my account and it says the account is restricted, contact account holder, I am the account holder and I'm very sure I haven't restricted myself, so what's going on????

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