Telstra Beenleigh Store

I am trying to recharge by debit card and have tried to do so for 4-5 months and unable to on all their options 

I want to disconnect our mobile service from telstra

I bought a nbn plan on line with my account and got a notification on page after purchase with order number ! the purchase number is NA50832966 BUT WHEN I CHECKED ONLINE SAID WRONG FORMAT 2 for some reason the email address on order does not exist th ...