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Telstra Broadband Protect

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Super-Geek
Level 1: Cadet

Hi, wondering how we have one of our client websites/domains unblocked from Telstra Broadband Protect. The website is now cleaned and malware free. And is working globally except for Telstra Customers. Can we please request the domain ritcophysiother ...

PWJ1
Level 1: Cadet

What on Earth is wrong with this? I was forced to set an 'Allow' time period, because when I try to set a 'Block' period, I get the error below:   I want to block access time between 11 pm and 7 am. Am I doing something wrong? The problem with the 'A ...

MotherMurphy
Level 1: Cadet

There is a Telstra Pitt outside on nature strip which is overflowing and need attention

Peter2101
Level 1: Cadet

I am trying to tweak some Telstra Broadband Protect (TBP) custom settings. This used to work in the past, but now I cannot access the page, neither the one where TBP is activated and the security level is chosen, nor the custom settings page where yo ...

Echidona
Level 1: Cadet

i just changed to telstra 100 mbps speeds a few days ago and it finally changed from opus and im only getting 25 to 24 mbps instead of the 100 and way i can fix this??

joshsmartrmail
Level 2: Rookie

Hi Telstra team, Our ESP's tracking links are being incorrectly blocked for malicious content. The domain being blocked is http://email.mail2.smartrmail.co/ Can you please review this asap. We have already clicked the Report this website as safe link ...

James143
Level 1: Cadet

Broadband  protect parental controls do not block adult sites, despite being set to Medium. I have tried everything recommended by Telstra (  set it to off, wait 24 hours, set it back etc...) and it still does not block adult sites. DNS settings on t ...

Shannon18
Level 1: Cadet

How to I set restrictions and limits per device? I have worked out how to set restrictions as a whole but can't find individual device options online or via the app. Thank you.

Mazzii1
Level 1: Cadet

Every time I have tried to uninstall it from my computer, it always fails to uninstall. Any suggestions on how I can fully remove this from my computer please?

smtotherescue
Level 1: Cadet

Hi my business website is suddenly blocked to telstra internet users. We have done all the scans in the world but they are all coming up clear. Including all those recommended on this support blog. We are losing a lot of business, can we get help? 

Brett1988
Level 1: Cadet

Hi I was wondering when we will be able to get 5G in an office situation.  Would be great to have something super fast to use

sweething67
Level 2: Rookie

hi  i recieved this email  and have no idea  what to do.....   this is what email has sent     i dont think ive got this on computer.     help. We’re making changes to your Telstra Broadband Protect Bundle
Hi Tracy,
As part of our commitment to simplif ...

BigFalcon
Level 1: Cadet

I have been using the 'Content Control' capability that's part of the Family Safety section within 'Telstra Broadband Connect', that's part of my Telstra plan. This until recently has been working well as it has nothing to do with the modem, which ha ...

Lisa109
Level 1: Cadet

Why doesn’t parental controls work anymore.  I log in I click on it and it just goes back to the Home Screen of my telstra login it used to work fine 

joybelle
Level 2: Rookie

I need help to figure what this is exactly. I currently have Broadband protect included in my foxtel bundle. Is this just a way to charge me another $10 per month as it will not be included in my bundle anymore as BBProtect was?? How do I get to talk ...

Fortune
Level 2: Rookie

Many months ago I activated the Family Safety feature (under Telstra Broadband Protect) so as there were certain Access Time Restrictions overnight but I now cannot turn that feature off at all. I have spent hours trying to find it both on the Telstr ...

Rajeev5
Level 1: Cadet

Hi. I m changing my house. What is the best way to take the phone & internet in that area

Nickhontech
Level 2: Rookie

hi guys i have just purchased a new desctop,how do i load telstra broadband protect when i set it up?

Booth123
Level 1: Cadet

Please contact me in order to find a person (technician) who can install a Telstra smart modem (self install)to the existing home nbn. I have tried twice (in vain) on the 1800 number and the matter is frustrating. I am 84 and the wife is 82 (with a p ...

RicardoDevelop
Level 1: Cadet

Telstra Broadband Protect is blocking website
I have a client's website, which is being blocked by Telstra Broadband Protect. https://www.fqshop.com.au/ or fqshop.com.au or http://fqshop.com.au/ I believe this to be a false positive but is affecting b ...

Faraz_Vip
Level 2: Rookie

I noticed my Gen2 modem lost all rules and web filtering sites, soon after broadband protect couldn't open either via Dashboard app or web, via Telstra web login the option does not even exist. Anyone else facing the same?

MrBuzzzz
Level 1: Cadet

My website is blocked by Telstra but is clean - where is a URL to ask it to be reviewed? A simple URL or webform is all I need but I cannot find one after many hours/days of searching. I cannot replicate teh problem that others are having so cannot c ...

Ali64
Level 1: Cadet

I have had NBN for a year now.My Parental Control feature seems to have it's own mind. If I play around with turning it OFF and back ON again eventually starts working, but after a few weeks it stops on it's own with no changes. The settings are exac ...

great13
Level 1: Cadet

Message came up that my licence had expired. I re-installed broadband protect successfully, then I was asked toenter licence key numbers (5 numbers) have not been able to find the answer to this question

Lushie1
Level 1: Cadet

Does anyone know when Telstra Broadband Protect will be compatible with macOS 11.0.1 Big Sur?

Fortune
Level 2: Rookie

Many months ago I activated the Family Safety feature (under Telstra Broadband Protect) so as there were certain Access Time Restrictions overnight but I now cannot turn that feature off at all. I have spent hours trying to find it both on the Telstr ...

Nickhontech
Level 2: Rookie

hi guys i have just purchased a new desctop,how do i load telstra broadband protect when i set it up?

whyhellothere
Level 2: Rookie

I have used broadband protect for over a year and it has worked 99% of the time with a few glitches here and there. Now it does not work at all. I disabled it, reenabled it, used the check tool that confirmed it is working. I logged into the telstra ...

DanStro
Level 1: Cadet

Under add-ons, there's no button to turn off Broadband Protect. Please help, as it's blocking many important websites that I use for work. Here's a picture of my Add-ons page. Thanks, it would be best if you could please send screenshots too, because ...

RitzS
Level 1: Cadet

Hi ThereHow do I unlock Parental control on my NBN modemI've tried with telstra 24x7 app, Telstra Homedashboard app, and with 3 long call to telstra service where at the third call I've been advise that someone would contact me in the next 24 hours, ...

Jex3
Level 3: Gumshoe

Hi there,I want to restrict my son's access to Sony Play Station during certain hours of the school week but allow continued access to the internet for all during the times the Play Station is blocked.  I used to have Foxtel cable and the old modem i ...

andychrys
Level 2: Rookie

Sometimes it's a Norton "scan now" message.  It's infected IE in my case. It says Dear Customer, you have been selected for our Telstra reward program and can win a Samsung S10 etc. Neither McAfee nor MicroSoft Security Scanner can find it

sweething67
Level 2: Rookie

I am on NBN, using Norton Protection, do i need Telstra Broadband Protect?? and is it free.?

wolfieboy
Level 6: Bloodhound

I have checked the address many times and re-typed and saved it as ttps://media.testra.com.au and it stopped for a day but now it is back even with ttps at the start. I think the Nine Network run web page has been corrupted. A JPEG image is attached ...

xxxxxxxxxxxxf
Level 1: Cadet

The connection to our database hosting service fails - and we are unable to operate critical business functions. It works through other internet connections that do not go through broadband protect (ie: the mobile network, and others).Accessing the d ...

Snarke
Level 2: Rookie

Hi today I opened the Board Band protect and attempted to do a scan of the computer.    When I attempted it informed me that I am missing one or more security updates.I went to the update requester clicked on the update now and in a flash it done a u ...

James1975
Level 2: Rookie

Hi I am on Adsl2 as nbn not available in my premises yet . So every Saturday i lose  sync at 7:20pm SA time , 2 times within a ten minute window .It happens like clockwork every week at the same time. This has been going on for approximately 8 weeks ...

Duncan68
Level 2: Rookie

More of feedback for Telstra & to help anyone else facing same issue than a question.  Was sent a new Telstra Smart Modem gen 2. Great!  Unpacked, plugged in and it worked brilliantly.   For 36 hours! Then it stopped!  Blue light on front went green, ...

Sasha2016
Level 1: Cadet

I have a website www.swiftmigrationaustralia.com that clients can't access because they Telstra Broadband Protect and when they visit they get the message:

Network Protection

Malicious Content

We've blocked a website that may contain malicious content. ...

AussieChick1
Level 1: Cadet

“We couldn't process your request because of a network error. Try again, or if you need help, contact us.”I have been in contact with Telstra Cyber Protect because several common websites were blocked to me. I was told to go into my settings to chang ...

magra47
Level 1: Cadet

Am wondering how legal the free movie apps are in the Google Playstore to install on my tablet.  Would be viewed using WIFI from my Telstra Bigpond account.  How do I find out?

SteveJJ
Level 2: Rookie

I need to block my HiSense smart TV from accessing YouTube. The parental controls on the TV don't work because the TV's have a default factory set password which the kids found on the web (you can change you own password, but you can't change the def ...

headache10
Level 1: Cadet

Who can help, There's a NBN box in the ground which contains the cables ( i gather) .I've complained before when we have had a cyclone here in Townsville, as the water doesn't drain away, out of their hole. now with this flood, i have a waterfall com ...

Innes1
Level 1: Cadet

Hi,  Broadband protect is blocking my client's website http://ahlg.com.au. Anybody know what AV scanner/engine is used to flag sites or how to get them reclassified? There has been issues on this domain in the past but it has been clean now for some ...

DavidA18
Level 1: Cadet

It seems to be question that is still not Answered. I have a Wireless Broadband Connection that I would like to have a static IP attached to it. is this possible yet

RASCHRO
Level 1: Cadet

HelloOur website rmscomponents.com.au is being warned of malicious content by Telstra Broadband Protect. I've scanned the site with Sucuri and Google Safe Browsing - both do not list any issues.  This looks to be a false positive, how can the site be ...

HelpOnProtect
Level 1: Cadet

www.mercyships.org.au is being blocked by Telstra broadband protect, requesting to remove the website from being Telstra broadband protect blacklisted.

MrCrank
Level 1: Cadet

Hi there- a website I'm trying to access is blocked, but not appearing on any blocked lists. Can you please review it.http://Caster.newsThanks!

SK81
Level 1: Cadet

Hi,Quick one,My DSL contract will expire very soon , just wondering what's the process to unlock(obtain root password) for the Sagemcom Fast5355 from Telstra? or does Telstra unlock/provide root password automatically. The locked version is so bad wi ...

sylo
Level 1: Cadet

Hello,   My client in UK and Australia wanted to access my company's website www.benchmarks.com.hk.  Unfortunately, it is being blocked by Telstra broadband protect.  Similar issue had been occurred in google.  After checking, my company's website is ...

Brett1988
Level 1: Cadet

Hi I was wondering when we will be able to get 5G in an office situation.  Would be great to have something super fast to use

Lisa109
Level 1: Cadet

Why doesn’t parental controls work anymore.  I log in I click on it and it just goes back to the Home Screen of my telstra login it used to work fine 

MrBuzzzz
Level 1: Cadet

My website is blocked by Telstra but is clean - where is a URL to ask it to be reviewed? A simple URL or webform is all I need but I cannot find one after many hours/days of searching. I cannot replicate teh problem that others are having so cannot c ...

Ali64
Level 1: Cadet

I have had NBN for a year now.My Parental Control feature seems to have it's own mind. If I play around with turning it OFF and back ON again eventually starts working, but after a few weeks it stops on it's own with no changes. The settings are exac ...

M3B
Level 1: Cadet

The standard Homework block is not stopping my son gaming through Discord.  How do I add it to the blocked website list?

melly26
Level 2: Rookie

The faults that come up when trying to manage broadband protect seem to be happening about monthly, and stay an issue for several weeks. Always a different issue each time, but an issue of some sort nonetheless. Driving me nuts! When I have tried to ...

need5ginvite
Level 1: Cadet

What can I do to get invited into Telstra's 5G project?

Sh13l4
Level 1: Cadet

 I have set a time limits on our WiFi Modem as a parental control - I wish to edit these but everytime I select "manage", the screen loops me back to the homescreen - this is happening on the app & web browser. Has anyone else experienced similar sce ...

Comet1
Level 1: Cadet

I've noticed that while Parental Control blocks opening search result links to Adult websites, it does not then stop direct access under "images" tab. Is this correct as seems pretty useless if so?

addyplus3
Level 3: Gumshoe

Hi,I have had a few challenges lately with trying to work out which category of Broadband Protect (BBP) is blocking what seem to be legitimate websites, eg mirabellgenio.net.au and disney.com. This also only seems to be a problem with mobile devices ...

VTG
Level 2: Rookie

I have just upgraded to Telstra NBN (Top speed) and have added Briadband protect homework mode for certain times.However, this appears to significantly slow access to permitted websites, particularly sites such as online text books and school login-p ...

ThatBlin
Level 1: Cadet

There's been some discussion here about a network-wide ad blocking feature for Telstra networks, but I can't seem to find it. I don't have any kids, I'd just like the ad-block for the network only. Thanks

compactmad
Level 1: Cadet

I use to have Bigpond Security on my laptop, the dashboard disappeared and I have tried numerous times to reinstall and it keeps coming up with;The installation of Anti-Virus Plus Security has failed. 0x80070643 - Fatal error during installation. Can ...

Robbo458
Level 1: Cadet

I'm unable to login into my account on any device I have. Mobile devices can't login at all and my I-Mac gets the your account has been restricted contact your account holder. The only thing I can deduct is that Telstra is hopeless or they've been ha ...

Novice4
Level 1: Cadet

Apparently 375,000 email addresses have just been compromised and mine was one of them.  Telstra Broadband Protect apparently blocked the website that was trying to use my email address but what I want to know, does Telstra keep a record of the sites ...

Ag21
Level 1: Cadet
baobaozi
Level 1: Cadet

I tried to input a valid URL, TLD is .store, eg. https://www.senbono.store/ The form says “input a valid URL”. It won’t let me add other newer TLDs like .company, .works and I don’t understand why you would put validation on it anyway. If a user puts ...

Jessicar
Level 1: Cadet

Hi, The website sunlite.com.au has been blocked by Telstra's Broadband Protect program. However, the site has been run through multiple scanners and comes up clean. Is there any way to remove it from the blocked list? Thanks

gijoe
Level 1: Cadet

Please help me remove unwanted parental control as I am unable to use wifi platforms, wifi calling e.g. Skype or whatsapp or social media platforms

robenhatem
Level 1: Cadet

Hi,Over the last few weeks I was managing my Broadband Protect online through the manage-Add on button. I had setup some websites. 2 days ago the Manage-add on button disappeared and I can no longer do it.  

dylanhf71
Level 1: Cadet

Hi - my client's website was hacked and had malware some months ago and we cleaned the site & fixed security issues.Today we found that telstra is blocking access to the sitePlease review: http://www.redlandsdental.com.auGoogle lifted their block on ...

AZ42
Level 1: Cadet

How long does it normally take to have a site unblocked after it's been reported as safe? Is there any way of finding out why it is still blocked and has not been unblocked?  As far as I can ascertain, we've resolved all the issues that initially led ...

mariechogg
Level 1: Cadet

Hi Telstra team, Telstra broadband appears to be blocking my website https://coronavirusinfo.business - it's a tool to assist businesses get through the covid crisis. Could Telstra please unblock this? All other providers don't seem to be causing an ...

waltzsingmatild
Level 1: Cadet

emails stay inbox for 20 minutes,  why

MaryGrace0715
Level 1: Cadet

Hi Team,  Please help me in removing my website from your blocklist or let me know what to do. Some of my clients are telstra customers and they are having error whenever they try to access my websites. My website is spillz.com.au can you please chec ...

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