Danne_R
Level 1: Cadet

Worst Telstra Franchise (TLS) Store in Victoria

What a useless bunch these guys are. 30 min arguing with them regards a simple mobile plans change that went nowhere. 100% opposite experience up the road at the Telstra owned Bourke St store! Done in 5 min. What is going on at this store?

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2 REPLIES 2
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Worst Telstra Franchise (TLS) Store in Victoria

I would guess Vita Group store who are usually pretty hopeless in my experience.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Worst Telstra Franchise (TLS) Store in Victoria

That's not good to hear. I've always found them to be very good.

I might have to pop in and see what is going on. They normally run rings around Bourke St for customer service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Avoid queuing up and never worry about late fees again.

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