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Faulty Replacement Handset
I purchased a Basic $29 Telstra Rush (ZTE T792) phone from Coles Sunnybank Hills on 14/9/2015 and it has just failed and won't turn on. I still have the box, all paperwork and my original proof of purchase.
Do I take the phone back to a telstra store or back to the store of purchase?
Being the unit is only worth $29 I cannot see why it would be repaired but want to make sure my first step is the correct step so I am not going back and forth.
Thanks Carl Profke
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Re: Faulty Replacement Handset
The Telstra store can't provide a refund, or an exchange. The best they could do is send it away for assessment at the National Repair Centre - which as you rightly point out is a lot of messing about for a $29 phone.
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