mashamarozova
Level 2: Rookie

Help Telsta is blocking my website

Hi 

You are marking my site as phishing /malicious and i have clients not being able to purchase , as you can image its very hard time now 

 

But its only in some states EG QLD blocked, WA blocked but NSW is ok 

and all other are ok - optus etc 

 

https://dollsindolls.com.au/

 

I can not find anything that would make my site unsafe see scans 

https://sitecheck.sucuri.net/results/Www.dollsindolls.com.au

https://safeweb.norton.com/report/show?url=Www.dollsindolls.com.au

https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fdollsindolls.com.au%2F&hl...

 

Can you please advise what's causing the issue ? I'm very happy to fix anything you find 

This is effecting my business 

 

Please help so I know what to fix 

 

Thank you 

Masha 

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Help Telsta is blocking my website

Yet another Wordpress victim. Those sites always get blocked, it's due to the addons that the themes use.

 

virustotal.com is reporting that you are listed on 3 services as being a malicious site.

Sophos AV

Quick Heal

Cy Radar

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
mashamarozova
Level 2: Rookie

Re: Help Telsta is blocking my website

I have already reported / asked them to review those , anything else i can do im loosing sales daily ... or what addons might be causing it ? only started 2 weeks ago 

but site i have had for 5+++ years 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Help Telsta is blocking my website

If you update the underlying theme on your website, then that usually fixes the problems.You need to apply the updates at least once every 6 months to keep your website healthy.

 

If you are using a theme that hasn't been updated in more than 2 years by its developer then change themes to a new one.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
mashamarozova
Level 2: Rookie

Re: Help Telsta is blocking my website

It’s a theme that’s updated all the time 

and I update very regular too 

flatsome theme 

 

anything else I can do ? 
it’s only Telstra I’m ok with optus etc 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Help Telsta is blocking my website

Check out the blacklisting of your site at virustotal.com on a regular basis to keep on top of any listings is about the only other thing you can do.

 

There are so many interconnected links within Wordpress, and that's the problem. Nearly every blacklisted site that people ask about here is using Wordpress. It's a very simple and powerful system, but it is also the one that is prone to this type of problem.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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